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2016 WK2 Summit EcoD
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Correct, high beams not working isn’t a bulb problem since it’s here same bulb and same light output. For low beams there is a shield (shutter) that blocks the upper part of the beam to block light and not blind oncoming drivers. High beams just move that shield up out of the way so the beam is fully exposed.

If the shield isn’t moving anymore then the wiring/signal to the housing needs to be checked to see if the problem is with the housing or the voltage to the housing and then go from there. I don’t have any specifics to help you since this hasn’t been a problem with any of the HIDs on our vehicles but I’ll be interested in hearing what the fix ends up being.
 
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