[RoadiJeff]

2018 Jeep Grand Cherokee out of regular warranty, 14k miles. Delaminating and causing safety issues while driving. I was guided to Corporate to get help. Help!

The thread below has links on where to buy the parts to fix it as well as a video (last page) on how to do it.

Display screen starting to delaminate....

Has anyone else had this issue. Just noticed this on my 2018 GC. The display screen is starting to delaminate. See photo. It is not a crack, it looks like layers are separating (delaminating). Will they have to replace the whole unit or is the screen separate???

www.jeepgarage.org

 

[RoadiJeff]

Same issue and horrible dealership experience!!! I have a 125000 mile warranty that we purchased we we bought our 2018 grand Cherokee brand new. So disappointed in how I am being treated not only by the dealership but by Jeep in general. This is My 6th jeep and never had any issues until now. Sadly I think based on this situation no more jeeps for us. Horrible horrible customer service so far even with a warranty that they say can’t be used 🤬🤬

Why does the dealer say your 125,000 mile warranty cannot be used for this screen delaminating problem? Also, is it a Mopar MaxCare warranty or something else?

 

[RoadiJeff]

They say it’s not covered. It is a Chrysler warranty and I am getting no help from them either. So frustrated

I'd press the issue with them if I were you. It is not a cosmetic defect or a normal wear and tear part like brake pads, it is a factory radio with a broken screen. Maybe try a different dealer for a second opinion if there is one available.