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Discussion Starter · #1 ·
FM radio sounds awesome.
Sirius XM radio quality poor - lots of static and sounds like a blown front speaker.

Have an Infiniti with xm - no issues.......

Any advice? Just purchased last Thursday....
 

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Does your Jeep have the base 6 speaker stereo or the Alpine system? I regrettably purchased mine with the 6 speaker system and Sirius sounds absolutely horrible. FM on the other hand, sounds fine.

Of course during my test drive, I only listened to FM. Live and learn I guess...
 

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Discussion Starter · #3 ·
We have the 9-speaker system - heard the awful sound during test drive and mistakenly believed the salesman that it was due to bad reception in the area.....should have had them fix it.....taking it in tomorrow..........wish us luck......
 

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I’m having the same issue in my 2018 sterling edition. When Sirius is on I hear what sounds like a cracking noise every so often. Pretty annoying. It doesn’t do it when listening to FM radio. What did the dealer say?
 

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Sirius is noted for crappy audio quality due to high compression levels - but that shouldn't cause crackling noises.
 

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I’m having the same issue in my 2018 sterling edition. When Sirius is on I hear what sounds like a cracking noise every so often. Pretty annoying. It doesn’t do it when listening to FM radio. What did the dealer say?
Hi MotionxxUSxx,

Have you tried reaching out to the Sirius XM customer care teams? They will be able to troubleshoot and look into this further for you. You can reach them at 1 (866) 635-5027. If you are unable to reach a resolution after speaking with them, please feel free to send us a private message.

Julie
Jeep Social Care Specialist
 

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Hi MotionxxUSxx,

Have you tried reaching out to the Sirius XM customer care teams? They will be able to troubleshoot and look into this further for you. You can reach them at 1 (866) 635-5027. If you are unable to reach a resolution after speaking with them, please feel free to send us a private message.

Julie
Jeep Social Care Specialist
Sounds like a Jeep hardware issue and not something Sirius XM is gonna be able to resolve. What are they gonna do? point the satellite at his Jeep for better signal?
 

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I'm not sure. The system sounds pretty good when using Carplay it sounds awful with Sirius. I think BubbaATL mentioned the compression with Sirius is an issue.
 

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I'm not sure. The system sounds pretty good when using Carplay it sounds awful with Sirius. I think BubbaATL mentioned the compression with Sirius is an issue.
As mentioned, high compression doesn’t crackle.
Sounds like a bad antenna, bad antenna connection or receiver issue.
 

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The OP stated:

That's hardware?
I wasn’t responding to the OP. I was responding to the suggestion that MotionXX contact Sirius XM for fixing his crackle.

I doubt a call Sirius XM Customer Service would help the OP either.

I can assure you there is no Turn Off Crackle or Static button, nor is there a quality knob they can turn on their account.
 

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As mentioned, high compression doesn’t crackle.
Sounds like a bad antenna, bad antenna connection or receiver issue.
We are talking about the same issue. Again the OP states:

FM radio sounds awesome.
Sirius XM radio quality poor - lots of static and sounds like a blown front speaker.
Definition of static - crackling or hissing noises on a telephone, radio, or other telecommunications system.
 

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Sounds like a Jeep hardware issue and not something Sirius XM is gonna be able to resolve. What are they gonna do? point the satellite at his Jeep for better signal?
They can help troubleshoot with your and see why specifically it is their signal that is not coming through clearly. Please let me know if you require additional assistance after speaking with them
Julie
Jeep Social Care Specialist.
 

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Discussion Starter · #17 ·
This is not a Sirius issue - it is a Jeep issue.... replaced original radio at dealership with no improvement. Was told by dealer and uconnect rep via facebook that it is a software issue that should be fixed with a software update requiring us to bring back the vehicle to the dealer again when the update comes out...... conflicting reports as to when software update will occur.......uconnect rep is hard to correspond with.......also, this past week we lost all xm presets - was told that this too should be fixed with the software update....needless to say, we are not happy.......
 

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I am having the same issues with my 2018 HA. I get the static/crackle when streaming BT to the radio. I have a Galazy S9 and only the phone connected (no other BT devices connected at the same time).
 

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Has anyone gotten a solution to this problem? I have the same crackling issue, I think the system in total is kind of crappy, thinking of upgrading the speakers anyway, but if the Sirius issue is not fixed there is no point yet. Jeep dealer is telling me it's Sirius, Sirius is telling me it's the equipment... Finger pointing...
 

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Well I agree it’s not the greatest system, but Spotify sounds good through CarPlay so I don’t understand how its the equipment. I don’t get any of the Sirius issues through CarPlay.

Actually just realized you can listen to Sirius through CarPlay as well do you get the crackling sound that way.
 
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