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Discussion Starter #1
Would like to get some thoughts and experience that other people have had or am I just over reacting. Took my Jeep in for service purchased in May and have about 2800 miles on it. When I first got it the very first weekend I smelled a strong gas smell while driving, I thought it is new so maybe just needs to be driven a little bit. I started getting the smell more frequent started out maybe once a month now say once a week. No rhyme or reason as why so took it into the dealer last thursday morning. Called Thursday afternoon and the did not even look at my Jeep finally at the end of the day they test drove it and confirmed they smelled gas. They kept the car over the weekend and finally looked at it today and still have not diagnosed it. Is this ridiculous that they didn’t even look at it until today? What was the point of making an appointment? I do understand that things happen but three business and nothing? I could tell you about the conversations I had with the service advisor but I Don’t think you would believe it! I also called Jeep to make a claim just so it is on record that the dealer can not diagnose my problem. What should I do if they can’t diagnose it as I am starting to think it may not be safe to drive
 

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2019 Jeep Grand Cherokee Trailhawk
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I would say that if you had an appointment that day you should have had it looked at regardless of time as they could have been backed up but if your appointment was at 4pm and they close at 5pm then don't expect much. One of the reasons I'm usually first to drop a vehicle off at 6am if there's a lot of troubleshooting required. Only makes sense.
If you aren't making any headway with the dealer call FCA and say that you feel it's a safety concern and you are willing to leave it at the dealer for as long as they want if you're given a rental car free of charge. This relieves FCA and the dealer of any time constraints. Sadly unless it's something that can be reproduced by the dealer it's not going to be an easy process. Dealers won't even accept videos/pictures of the issue unless experienced first hand probably due to warranty restrictions. Additionally, start researching your states lemon laws to see what requirements you need to meet.
 

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Discussion Starter #3
I dropped the car off at 7:45am, when they test drove it they experienced the smell of gas and then did nothing with it until today.
 

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I had scheduled an appointment for my jeep for last Monday. It took about 10 days to get this appointment. My jeep was in for warranty work and as it turned out it needed new rear brakes. I was given a loaner vehicle for which the max care warranty provides. Because I live in the Northeast I have the privilege of paying a five dollar per day homeland security fee. I am not happy with that fee because I feel that the warranty should cover the entire rental car. But that’s for another time. My point is when I called on Tuesday, mind you they had the car for two full days, the service advisor said they hadn’t even had a chance to look at the car yet. They did get to the car on Wednesday, took care of all of the issues, including having a part overnighted as a courtesy to me, and I picked up the vehicle on Friday. So, it appears that at least my jeep dealership service department functions the same way as yours. I could make a big stink about this delay and haggle over paying an extra $10 for a loaner car for two days that I didn’t need it. However, the dealership and the service advisor took great care of my car, had it washed and tires detailed, and gave me additional discounts on all services performed. These discounts total more than the $10 that I paid for the two days for the rental car. I think before you make a big stink why not see how they make out with your vehicle? Sometimes the dealership may go the extra mile to make you happy and satisfied.
 

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My Jeep dealer is excellent at diagnosing and repairing problems WHEN they finally get around to it.
Making appointments then having my Jeep sit sometimes for days before they get to it has happened a few times.
For me its definitely annoying but not the end of the world as i have 3 other vehicles and the dealership always offers a courtesy ride to and from their shop.

For those where the Jeep is their sole daily driver i can see where this would be a royal PITA especially without a loaner.
All i can say is call the service manager daily for the repair status hopefully spurring movement.
Once in a while the squeaky wheel gets the grease.
 

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Would like to get some thoughts and experience that other people have had or am I just over reacting. Took my Jeep in for service purchased in May and have about 2800 miles on it. When I first got it the very first weekend I smelled a strong gas smell while driving, I thought it is new so maybe just needs to be driven a little bit. I started getting the smell more frequent started out maybe once a month now say once a week. No rhyme or reason as why so took it into the dealer last thursday morning. Called Thursday afternoon and the did not even look at my Jeep finally at the end of the day they test drove it and confirmed they smelled gas. They kept the car over the weekend and finally looked at it today and still have not diagnosed it. Is this ridiculous that they didn’t even look at it until today? What was the point of making an appointment? I do understand that things happen but three business and nothing? I could tell you about the conversations I had with the service advisor but I Don’t think you would believe it! I also called Jeep to make a claim just so it is on record that the dealer can not diagnose my problem. What should I do if they can’t diagnose it as I am starting to think it may not be safe to drive
Hi G6612,
We're sorry to hear about your concern with your new JGC. If you need any additional assistance while working with your dealer, please feel free to reach out to us via PM. We'd be happy to get you connected with a Case Specialist.
Alex
Jeep Cares
 

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Regarding your original issue it's possibly a leaky injector or fuel line under the hood with fumes getting sucked in when the HVAC kicks on. The system is designed to hold pressure after the vehicle is shut off so if there's no obvious leak your dealer will probably do a leak-down test to see if pressure is holding and go from there.
 

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Sounds like we are having similar experiences. I have three open recalls on my 2016 Jeep Wrangler and can’t seem to get it into a dealer. I have called three. One has not called me back after I called three times and left a message with the receptionist in service, a second one can’t get me in until December 1st (seriously), and a third got me in but I am waiting three weeks.

I also own a 2018 Jeep Grand Cherokee High Altitude. I am hoping to God I do not have any issues with the vehicle as I can only seem to get oil changes by the dealers in the Cincinnati market and that is only because those can be scheduled on-line.

I love my Wrangler and will keep it and repair myself after three warranty runs out if it is something I can do myself. But, I realize I made a huge mistake buying the GC. I have been driving Infiniti vehicles for the last 12 years and decided to give Jeep a try since I like my Wrangler so much and I regret it. Infiniti also quit making rear wheel drive based SUV’s other than the QX80. Getting into a dealer has been nothing short of frustrating. My 2018 has 9,000 miles on it and when I take it in to the dealer there are no loaners offered and the process is awful. I did not realize how spoiled I was at Infiniti. They provided loaners for oil changes and gave me a loaner even when I had over 100,000 miles on the vehicle. I usually just waited on oil changes unless they needed extra time to work on other customer vehicles. I also could get in very quickly and they were friendly.

i am not able to drive my Wrangler due to the recall to the gear shifter. I will try to limp it in and when they give me the pleasure to bring the vehicle the dealer. It is cockeyed to the driver and I can’t use second gear. This has to do with a bushing in the assembly.

I am a curious person by nature. With not being able to get into a dealer it leads me to believe that one or more of these may be true:
A. Chrysler products are low in quality which fills up the dealers service departments.
B. Due to the strong economy and the lack of kids going into skilled trades there is a mechanic shortage.
C. The service departments are not properly staffed and trained with people that can efficiently run a business.

I have been very loyal to a good dealer and always made friends with the service writers and service managers but I am not able to replicate that in my market.
 

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No doubt about it, dealership service or lack there of can make or break a person's loyalty to a vehicle brand.
 

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Would like to get some thoughts and experience that other people have had or am I just over reacting. Took my Jeep in for service purchased in May and have about 2800 miles on it. When I first got it the very first weekend I smelled a strong gas smell while driving, I thought it is new so maybe just needs to be driven a little bit. I started getting the smell more frequent started out maybe once a month now say once a week. No rhyme or reason as why so took it into the dealer last thursday morning. Called Thursday afternoon and the did not even look at my Jeep finally at the end of the day they test drove it and confirmed they smelled gas. They kept the car over the weekend and finally looked at it today and still have not diagnosed it. Is this ridiculous that they didn’t even look at it until today? What was the point of making an appointment? I do understand that things happen but three business and nothing? I could tell you about the conversations I had with the service advisor but I Don’t think you would believe it! I also called Jeep to make a claim just so it is on record that the dealer can not diagnose my problem. What should I do if they can’t diagnose it as I am starting to think it may not be safe to drive
Hey buddy, did you ever get your diagnosis? I have a 2019 Jeep Grand Cherokee High Altitude (5.7L V8 model) and had the same issue with only 400 miles on it. Smelled fuel in the cabin as soon as I turned the vehicle on and it was coming through the vents. The diagnosis was "FOUND FUEL SUPPLY LINE TO FUEL RAIL LEAKING. REPLACED SUPPLY LINE" (copy and pasted this verbatim from my invoice).

After they replaced this part, no more fuel smell. Also, they couldn't replicate the issue when I first dropped it off. I told them to keep the vehicle there overnight and start it in the morning (which is when the fuel smell was strongest through the HVAC). Might be worth telling them to do the same, if you're issue is similar to mine. Hope this helps.
 

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I am a curious person by nature. With not being able to get into a dealer it leads me to believe that one or more of these may be true:
A. Chrysler products are low in quality which fills up the dealers service departments.
B. Due to the strong economy and the lack of kids going into skilled trades there is a mechanic shortage.
C. The service departments are not properly staffed and trained with people that can efficiently run a business.

I have been very loyal to a good dealer and always made friends with the service writers and service managers but I am not able to replicate that in my market.
I guess I am lucky with my local dealer. I also have a 2018 HA and I have been taking it to them for the 4 free synthetic oil changes in the Jeep Wave program. I've used 3 of them so far and I have never had a problem scheduling an appointment. I can usually call and get an appointment for the next day. When I arrive I just sit in the customer lounge or walk up to the showroom and look at whatever they have on display and in 45 minutes or so my GC is finished and ready to go. Loaner car? Heck, they'd have mine ready to pick up shortly after I got home with the loaner.
 

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Discussion Starter #13
49ro,
They have had my vehicle for two weeks, my last conversation with the service manager is that he was stumped and had no solution for the problem. Was 100% sure it was not a fuel leak and he would have the vehicle ready for me to pick up today. No confirmed fix! I called dealership and left message and received no call backs called several times at end of day service manager never took my call. Finally a service advisor took my call and said vehicle would be ready tomorrow. Dealer stated they did a pressure test and found no leaks. If I take the vehicle back and i still smell the fuel should my next step is to contact a lawyer I am kind of lost on how this should be handled.
 

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If you still smell fuel, thats a serious potential safety hazard and i myself would escalate to the next FCA level before thinking lawyer. Lawyers don't come cheap.
FYI, there's absolutely no fuel smell in my GC so something is definitely going on with your Jeep.

If you haven't done so already, maybe try a different dealership before escalating to the next level.
If nothing else, if a lawyer does get involved that would be more ammunition for your case.

JeeZ, 2 weeks with no fix.
It doesn't take 2 weeks for a simple fuel pressure test.
My guess since you smell fuel in the cabin, it could be coming from somewhere in the engine compartment which is even more of a potentially dangerous situation.
 

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Discussion Starter #15
Current update, got my Jeep back Thursday October 31st all was good until Thursday night as I was driving home from work, I had the smell of gas also had it the next day driving to work in the morning and at lunch. Didn’t have it on the way home but after it sat in the garage for about a 1/2 hour my whole garage smelled like gas. It is now sitting outside, Long story short it is now going back to the dealer. Funny thing is I contacted FCA about a week ago to escalate they took all my information in a PM and I still have not received a call or any contact from them. A little confused on what to do now ????
 

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Current update, got my Jeep back Thursday October 31st all was good until Thursday night as I was driving home from work, I had the smell of gas also had it the next day driving to work in the morning and at lunch. Didn’t have it on the way home but after it sat in the garage for about a 1/2 hour my whole garage smelled like gas. It is now sitting outside, Long story short it is now going back to the dealer. Funny thing is I contacted FCA about a week ago to escalate they took all my information in a PM and I still have not received a call or any contact from them. A little confused on what to do now ????
If you still need help, feel free to send us a message with your VIN or case number.

Kaitlin
Jeep Cares
 

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Discussion Starter #17
Kaitlin,
I have already sent a PM previously, with no response from anyone from FCA.
 
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