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Discussion Starter #1
Just left the dealer and was told that my GC Summit with only 6389 miles on it needs a compressor . I heard a weird grinding noise when starting it and it would not get out of entry exit mode. A check air suspension notice flashed on the screen for a second only and it never came back. I drove the GC because I had to get to an appointment about 8 miles away. After I left which was about an hour the GC started perfectly. I stopped at a grocery store but it would not get out of aero mode. After shopping I get in and started up and every5hing was back to normal. The service manager plunged in and checked to see the flashed notice and read it and checked on his computer to verify. It needs a relay switch, compressor and fuse. Will be scheduled next week after the parts arrive. They have the nitrogen to refill the system available.
i was so surprised to see this problem at such a low mileage. The warranty will cover all costs. I’m glad that the GC is leased. But I guess the problem is fixed for the near the future or the next owner.
 

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Had a similar QL message once which lasted a second or so. An OH SH__ moment!
That was about a few hundred miles ago and it never happened again with everything still working as intended.
So far.

The QL system is my only lingering concern with my WK2 TH.
Sometimes wish i would of bought a Cherokee TrailHawk with the V6 option instead....less things to break.
 

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Discussion Starter #4
Another family member has a GC Summit also with 11,116 miles on it and no problems at all. Seems I was the lucky one. Both came from different dealers. We both love the V8 and the air suspension. I only miss the front tow hooks!
 

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2019 WK2 Trailhawk 5.7
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Did they change compressor?
Just got exactly the same situation on 2019 WK2 Trailhawk with 12k miles on it. Grinding noise first, then stuck in Entry/Exit mode.
Nearby dealership told me over phone that the nearest available spot for appointment is February. Trying to call out others around to get closer date.
 

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Discussion Starter #6
S
Did they change compressor?
Just got exactly the same situation on 2019 WK2 Trailhawk with 12k miles on it. Grinding noise first, then stuck in Entry/Exit mode.
Nearby dealership told me over phone that the nearest available spot for appointment is February. Trying to call out others around to get closer date.
Sounds very similar to my problem. Mine was stuck in Entry/Exit mode also. I called and was told to pull over , stop the Jeep and then re-start. I couldn’t take the chance that the problem would only worsen so I had to get to my appointment.When I left, GC started right up and acted normal. The next day I heard the slight grinding noise again. The screen had a momentary flash on the screen with a message but it was gone in seconds. The service manager got into the screen and recorded the message. It took wait time for the dealer to get the parts. The wait was for the relay switch. The job was quick and have had no problems since.
 

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Discussion Starter #7
S

Sounds very similar to my problem. Mine was stuck in Entry/Exit mode also. I called and was told to pull over , stop the Jeep and then re-start. I couldn’t take the chance that the problem would only worsen so I had to get to my appointment.When I left, GC started right up and acted normal. The next day I heard the slight grinding noise again. The screen had a momentary flash on the screen with a message but it was gone in seconds. The service manager got into the screen and recorded the message. It took wait time for the dealer to get the parts. The wait was for the relay switch. The job was quick and have had no problems since.
All parts were replaced, compressor, relay switch and fuse.
 

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2019 WK2 Trailhawk 5.7
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All parts were replaced, compressor, relay switch and fuse.
Just dropped mine at the dealership. Had to make a picture of the message on dash panel though.
So to get there I've started the car again - everything seemed normal until I've started driving it. After reaching above 20 mph - the system began an attempt to lift the car (that "suspension-goes-UP" light started blinking in upper right corner of the display panel). Nothing actually happen though (e.g no noise from compressor or lifting). That light was blinking all the way to the dealership.
When was dropping off the car asked for a loaner - got "nothing available" in response. Neither Uber/Lift offered to get to home or work (great job on service Chrysler :mad:). That was not the original dealership where I've purchased my car, but the one which is closest to my home. Or actually the second closest, the closest one told me that the nearest appointment window to "take a look" will be in February. Guess that is what you get buying from FCA (they better learn from BMW)
 

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Discussion Starter #9
Just dropped mine at the dealership. Had to make a picture of the message on dash panel though.
So to get there I've started the car again - everything seemed normal until I've started driving it. After reaching above 20 mph - the system began an attempt to lift the car (that "suspension-goes-UP" light started blinking in upper right corner of the display panel). Nothing actually happen though (e.g no noise from compressor or lifting). That light was blinking all the way to the dealership.
When was dropping off the car asked for a loaner - got "nothing available" in response. Neither Uber/Lift offered to get to home or work (great job on service Chrysler :mad:). That was not the original dealership where I've purchased my car, but the one which is closest to my home. Or actually the second closest, the closest one told me that the nearest appointment window to "take a look" will be in February. Guess that is what you get buying from FCA (they better learn from BMW)
Did you get your a Jeep back yet? Is it working O.K,? How long did the work take? I can’t believe there was no loner available Since you scheduled and they knew you were coming ,why no loner. I don’t care if it is not the original dealer but they should honor the warranty for which they are getting compensated. If it were me I would call MOPAR and complain.
many years ago
I had a Ford product that was in for service and the Service Manager did not want to replace a part (A clutch that was worn) He was rude to me. I called Ford and complained about the service department and was given a return call to get the part installed. The Manager apologized and then turned away and said that they won’t get their year award because of my call. I replied that it was his fault not mine. After that I was treated very well.
 
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