Jeep is replacing my head rest for FREE on 2014 Grand Cherokee Limited. Just called into customer service to start the process.So I got in my Jeep yesterday after it being parked in the driveway overnight, to notice that the active headrest on the passenger side was sticking out. After closer inspection, I came to find that the tabs at the top of the headrest were broken so it cannot be re-engaged. Has anyone else had an issue with the headrests? I know that there was a recall on other vehicles a few years ago, but haven't heard anything on Jeeps. I'm glad that it didn't happen to the driver side while my wife or I was driving. I'm sure it would have caused us to wreck with something smacking into the back of our heads unexpectedly.
I took the Jeep into the dealership to see if it would happen to be under warranty, and since it is over 36k miles it is no longer covered. It was going to cost $470 for the replacement and $120 for labor. Anyone have any idea to where I might be able to get just the plastic headrest backing part instead of replacing the entire unit? None of the junk yards in a 3 hour radius have a 2011+ WK2 and everywhere that I have found online sells only the entire assembly.
Recall Link: http://www.autonews.com/article/20130703/OEM11/130709941/chrysler-recalls-840000-vehicles-mostly-in-u.s.-for-headrests