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2018 Grand Cherokee Atitude.
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9 Posts
Discussion Starter #1
Previously, I have posted about a nuisance clock adjust message in the Uconnect of my Grand Cherokee. Now I realized that this is happening because of a bubble in the screen that is getting bigger day after day. This bubble ends making some ghost touches in the touch screen and now, besides the clock message, the radio, the GPS or whatever I have on the screen keeps changing all the time. Really annoying. Does anyone had the same issue? The car is 2018, I am afraid this issue is not covered by the warranty anymore and in this case I think it’s going to be very expensive if it needs to be replaced.
Any thoughts?
 

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2018 Grand Cherokee Atitude.
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9 Posts
Discussion Starter #3
Just a thought, does it have the protective covering from the factory still on the face?
No. I also thought that the problem could be this. It really seems that it’s the screen itself.
 

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2014 GC Limited 4X4
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384 Posts
That's all I got then. I'd call dealership and see if still under warranty, if not might need to grab one from a junkyard and replace eventually.
 

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2018 Grand Cherokee Atitude.
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9 Posts
Discussion Starter #5
Will do that. Definitely! Thank you!
 

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2014 GC Limited 4X4
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384 Posts
If you find anything out please report back. That way if someone else has issues it might help them out as well. I would think still under warranty though being only 2 years old.
 

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2018 Grand Cherokee Atitude.
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Discussion Starter #7
If you find anything out please report back. That way if someone else has issues it might help them out as well. I would think still under warranty though being only 2 years old.
Will do !!!
 

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1,783 Posts
Previously, I have posted about a nuisance clock adjust message in the Uconnect of my Grand Cherokee. Now I realized that this is happening because of a bubble in the screen that is getting bigger day after day. This bubble ends making some ghost touches in the touch screen and now, besides the clock message, the radio, the GPS or whatever I have on the screen keeps changing all the time. Really annoying. Does anyone had the same issue? The car is 2018, I am afraid this issue is not covered by the warranty anymore and in this case I think it’s going to be very expensive if it needs to be replaced.
Any thoughts?
We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help!

Alison
JeepCares
 

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2018 Grand Cherokee Atitude.
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9 Posts
Discussion Starter #9
Hel
We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help!

Alison
JeepCares
Hello, just a feedback about the issue:
I took the car to a dealership. They ordered a new radio (the entire unit, not only the screen) under warranty
. Although they said the device would arrive in 5 days, it’s still not available after 25 days now. I contacted the dealership again and they said that it has no forecast when the unit will arrive. It’s really terrible since the bubble keeps growing and the ghost touches now made the radio totally useless. The stations change by itself and I cannot use the GPS. I pay for Sirius services and can’t use it !
Hope they can find a unit soon.
I will keep updated here.
Cheers !
 

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2018 Grand Cherokee Atitude.
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9 Posts
Discussion Starter #12
Latest feedback now.
The dealer finally called me and I took the car to fix the problem.
They changed the entire unit. All under warranty.
Looks that this is a common problem mostly in hot areas like Florida.
All good now!!!

Thank you all and JeepCares for the support.
 
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