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Hello everyone,

If you have plans to, or are currently working with your dealer to get this properly diagnosed, please let us know if you run into any concerns! We'd be happy to look into it further for you to see what we can do to assist.

Thanks,

Courtney
Jeep Cares
 

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2018 Grand Cherokee Trailhawk with 28K miles. The upper left part of the screen is starting to bubble. This is definitely a component defect. My 3 year warranty is up, but good thing I bought the extended MOPAR warranty. Let’s see if they give me any issues. I will report back after I take it to the dealer.

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I also have a 2018 with delaminating screen and I took it to O'Hara jeep yesterday. I have a extended warranty through Premier they are trying to get it covered through them ,I will know next week,mine has 35k on it.,seams to be mostly 2018 for some reason!!!
 

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Been reading most of these posts and holy smoke bubbles this appears to be a big enough issue for a class action law suit or a FCA recall.

There are some functions that can only be operated from the screen.
Because of that what's missing from the posts that i did read is if or if not extended warranties applied for the replacement.
At 46+K miles and 3 years my '18 GC's screen so far is bubble free.....knock on wood.
 

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2018 Jeep Grand Cherokee Limited 3.6
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2018 with same issue. I have the extended mopar warranty and I just bought the Jeep two weeks ago. Started right after purchase and is expanding everyday. Appointment is Wednesday.
 

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2018 with same issue. I have the extended mopar warranty and I just bought the Jeep two weeks ago. Started right after purchase and is expanding everyday. Appointment is Wednesday.
Let us know if the Mopar ext. warranty covers the Uconnect head unit replacement.
 
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I have just had this happen to my 2018 grand Cherokee. Suddenly a bubble appeared and now it's pushing buttons. Obviously out of warranty but seems silly to replace a screen out of pocket when it seems to be a factory issue. Especially if it will go out in another couple years. We love our jeep otherwise. Any other solutions? Thanks!
 

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I have just had this happen to my 2018 grand Cherokee. Suddenly a bubble appeared and now it's pushing buttons. Obviously out of warranty but seems silly to replace a screen out of pocket when it seems to be a factory issue. Especially if it will go out in another couple years. We love our jeep otherwise. Any other solutions? Thanks!
Unless you have an ext. warranty that covers the Uconnect head unit and based on the posts here so far, i'd say you could be SOL.
Might want to contact 'Jeep Cares' somewhere here or take it to a dealership and see what they say.
Never know you might be surprised.

I am really surprised there is far as i know, no class action law suit or a recall on this issue.
 

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For the last year and a half we could not figure out what was going on. Started with lots of questions about changing the clock. Evolved into screen changing, audio track changes, and now we have intermittent GPS issues, Apple Car Play issues, can’t get the screen with climate control to stay, puts calls on hold (which I don’t even see that as being an option from the phone call screen), etc.

My guess to the problem was confirmed at the dealership, the touch screen is delaminating. I am familiar with delamination as I have worked in the glass fabrication business for over 15 years. Delamination in glass is caused by a few things, poorly cleaned glass prior to fabrication, excessive heat application, lack of edge sealant to keep moisture from reaching the interlayer, and poor craftsmanship. All of these would be covered by a standard 10 year warranty in the commercial/residential glass and glazing world. Why Jeep will not recognize this as a manufacturing error is plain ignorant and is a terrible disservice to its customers. My guess is it’s the excessive heat causing the delamination as these units get sooo hot while they are operating, that is a manufacturing error on Jeep’s part for not thinking ahead about heat dissipation.

My unit glitches worst when the barometer drops, which is because of the atmospheric pressure in the air pocket. Atmospheric pressure drops when a storm is coming or is here and that is when I need my head unit to operate best for changing climate control. This Jeep us useless with out the head unit and this needs to be addressed by Jeep ASAP!
I am being told that I mush pay over $1000 to have this replaced as my warranty expired 3 months ago, something that should be covered by a much longer industry standard warranty!

i know this is a major issue for Jeep as the aftermarket replacement screens are sold out everywhere and their price is going sky high if you can find them. I am seeing pricing around $1500 just for a replacement screen to try and do this myself. Come on Jeep… step up!
OK, latest update: Called FCA and discussed the issue. They escalated my case to the top and had me take the Jeep in to check the part numbers. About 2 weeks later they had a new touch screen Uconnect unit ready for me. They installed the new unit for no charge. I am out of warranty by time and by mileage, did not purchase any extended warranties. Jeep took care of this one and we are very happy with the service we have received.
 

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OK, latest update: Called FCA and discussed the issue. They escalated my case to the top and had me take the Jeep in to check the part numbers. About 2 weeks later they had a new touch screen Uconnect unit ready for me. They installed the new unit for no charge. I am out of warranty by time and by mileage, did not purchase any extended warranties. Jeep took care of this one and we are very happy with the service we have received.
I'm currently on deployment (but hopefully returning home) to my 2018 Limited. It's been garaged the whole time I've been gone, and my wife has been supposedly taking care of it:oops: but it is very hot and humid where we are stationed...seemingly perfect conditions for this type of defect to happen. Out of curiosity, did they replace with the same unit (which might get messed up again) or is there an updated screen or anything? While it seems like there are several other 2018 owners in here I do recall this issue coming up with previous years as well.
 

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Just read through the thread and I'm appalled at the poor service so many have received from Jeep Cares and dealerships.

This is a manufacturing defect and needs to be covered under a recall. Hiding behind a factory warranty is unacceptable. These screens were incorrectly manufactured with non-UV cured adhesive leading to failure in heat over time.

I recommend members here and at other forums form a class action. This will provide compensation and also should initiate and recall for all vehicles to be covered going forward. If you prefer you could go to small claims court for reimbursement. Plenty of evidence of widespread issue.

@JeepCares not sure why you reply with offers to look into things and then refuse to help after expired warranty.


 

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I have just had this happen to my 2018 grand Cherokee. Suddenly a bubble appeared and now it's pushing buttons. Obviously out of warranty but seems silly to replace a screen out of pocket when it seems to be a factory issue. Especially if it will go out in another couple years. We love our jeep otherwise. Any other solutions? Thanks!
I'm currently on deployment (but hopefully returning home) to my 2018 Limited. It's been garaged the whole time I've been gone, and my wife has been supposedly taking care of it:oops: but it is very hot and humid where we are stationed...seemingly perfect conditions for this type of defect to happen. Out of curiosity, did they replace with the same unit (which might get messed up again) or is there an updated screen or anything? While it seems like there are several other 2018 owners in here I do recall this issue coming up with previous years as well.
Hi there,

We're sorry to hear that you're showing signs of delamination or are concerned about it happening in the future. If you've gotten a proper diagnosis and would like additional support, please send us a private message so we can look into your situation further. While we cannot guarantee cost assistance or replacement under warranty, we can certainly take the time to review your specific situation since you may have already taken certain actions or may be experiencing other concerns as well.

Thank you all in advance,

Courtney
Jeep Cares
 

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2018 Grand Cherokee Trailhawk with 28K miles. The upper left part of the screen is starting to bubble. This is definitely a component defect. My 3 year warranty is up, but good thing I bought the extended MOPAR warranty. Let’s see if they give me any issues. I will report back after I take it to the dealer.
Here is an update on my case. I scheduled an appointment with my local Jeep dealer in Torrance. Took it in and surprise surprise, they said my mopar extended warranty is not showing up in their system. I was prepared for this and I had my contract number and customer support case number with me. Before I went to the dealer, I called mopar support to verify my coverage and for whatever reason, they said my I do record of my extended coverage but was inactive. I have to submit my title to reactivate and could take up to 7 days. Fine, I emailed in the vehicle title and 7 days later, my warranty is still not reactivated. When I called mopar support again, they now say it can take up to 30 days! I've even sent several emails to mvpsuppor[email protected] to follow up on my case and no response. Mopar support told me earlier that I can ask my dealer to use dealer chat to expedite/verify that I am covered, but my dealer refuses to do so citing that is not what they do and sometimes the headquarters doesn't do what they're supposed to do...WTH! Both sides giving me the run around. I am extremely frustrated with Jeep customer support for an otherwise fine car.

My customer support case is: 80281191. I appreciate any help from JeepCares on this board.

Also here is the latest photo of the bubble on my screen. It is clearly growing...

236443
 

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I am experiencing the same problem on my 2018 grand Cherokee altitude and I just passed my warranty unfortunately. @JeepCares is there anything you can help with especially considering this seems to be a common issue? The ghost selections have become quite an annoying and constant problem.
Hi,

Yes, I would be happy to get you over to a Uconnect Specialist. Please send us a private message with your VIN, email, phone number, and mileage to get started.

Alison
JeepCares
Hello! I saw you speak with others about the issue with the uconnect screens bubbling. I have a 2017 Jeep compass where the screen is also bubbling for no reason. I’m wondering if you can help me at all. I don’t think it’s under warranty anymore but this seems to be a defect in design and a common issue. The vin # is 3C4NJDCB3HT671846. As a new user I can’t send a message
 

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OK, latest update: Called FCA and discussed the issue. They escalated my case to the top and had me take the Jeep in to check the part numbers. About 2 weeks later they had a new touch screen Uconnect unit ready for me. They installed the new unit for no charge. I am out of warranty by time and by mileage, did not purchase any extended warranties. Jeep took care of this one and we are very happy with the service we have received.
Do you have a number to who you contacted? I am having the same issue in my 2018 and it is seriously frustrating.
 

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Quick update with my case. Mopar, after a month and weekly calling to support, finally reactivated my extended maxcare warranty.

I took the Jeep back to the dealer, and without too much of a glance, accepted my claim and put in an order for a new headunit. The dealer said they are processing many of these cases and is a common problem. Separately, I have a case open with Jeep, and I believe they are honoring all repairs to delaminating screens (not sure which vehicles qualify) regardless of warranty status. Jeep also said they would cover 100% of the cost including my $100 deductible. Although the dealer said I would have to pay and then talk to Jeep to get reimbursed. 🙄

The dealer said it will take about 1 month for the new headunit to come in and will call for me to bring the car. For my specific case it's taking longer than it should, with all the trouble with Mopar and dealer not helping, but I'm glad that Jeep is making good with this issue.

If you are having trouble with your claim, try calling Jeep Customer Support at 1-800-826-6632. They have been good about following up after a case has been opened.

In my case, the trouble was I had to deal with Jeep and Mopar separately and the two groups don't coordinate very well together.

Good luck. I will report back later with an update.
 

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I also have this issue! My Jeep is a 2018 and I went to the dealership and they said it would not be covered under warranty. It’s very unsafe to drive because it’s distracting with all the ghost touches. I often can’t set my AC/climate the way I need to, it calls people off my phone, it ends navigation directions mid-route. I’m in Houston so I’m sure it’s the heat/humidity. Did anyone actually have to pay $2000 to replace it? That seems so ridiculous. It’s Jeep’s faulty screens that caused this, and not any normal wear and tear from car usage. @JeepCares
Exact same problem and exact same response. Terrible design and no one will take responsibility. @JeepCares
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I have a 2018 as well...don't have the issue yet and don't know how many non-forum members across the country are dealing with this (to include other FCA vehicle owners with the 8.4 system). Reading this, and some parallel threads, it looks like the number of affected is growing, to include 2017 owners. Was there a screen part change after 2016 or something as I don't see many earlier WK2 owners with this...I definitely could be wrong. I did call my local dealer to ask about warranty coverage should my screen fail...the service rep I talked to was non-committal but admitted they have had some (not necessarily Jeeps...dealer sells Jeep, Ram, Dodge, and Chrysler too) with the issue described. Out of curiosity, does anyone make an aftermarket system that maintains A/C and other non-audio system functionality? Would a normal car audio system store likely be able to swap screens if cost dictates that option? I've seen the Youtube video showing someone doing it. Hopefully everyone with this issue is reporting to both Jeep and NHTSA.
 

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I also have a 2018 Jeep GC with the screen beginning to bubble. I am now getting a message asking me if I want to adjust my clock settings. Does anyone know if this is covered under the Mopar extended warranty?
 

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I also have a 2018 Jeep GC with the screen beginning to bubble. I am now getting a message asking me if I want to adjust my clock settings. Does anyone know if this is covered under the Mopar extended warranty?
If you have a Mopar MaxCare extended warranty it is covered you just pay deductible. That's how mine was dealt with. First scheduled appointment for dealer to verify it was delaminating. They verified and ordered part. Second appointment they installed and charged deductible. Keep your receipt in case there is a recall or class action in the future for reimbursement. I'm still working with my dealer and Jeep/SiriusXM Guardian because connected vehicle functions do not work since the replacement.

The new system had newer firmware with a combined media and radio button along with the Nav screen behaviour changing. Now if you click Nav, then view map, then go to radio, then click Nav it goes back to the map. The old behavior would bring you to the Nav Menu screen. Much improved. There is also a Market app that does not work (app did not exist in old system). Map is still Q217.
 
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