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The dealer is pretty worthless, they are a small dealer but quite honestly, I had to help them with the order process and available options etc.

At this point, it is less about the rebate and more about the "quality" of the customer care rep. She was less than professional and couldn't be more pushy about hanging up the phone.
Viperdave, my opinion is that buying a Jeep (or any other Chrysler) is pretty much a hit or miss. With all due respects to the Jeep employees on this board, some are made well and some are made poorly. And, Chrysler is absolutely worthless. No one should expect Chrysler to do anything for them or to help them. The dealer, on the other hand, is the key to the ownership experience. A good one can make your life a little easier. A bad one can make your life a living hell. We'd all be a lot happier if we accepted 1) find a good dealer and develop a good relationship, 2) you might get a good car or you might get a bad car (although the odds of getting a bad car is higher with a Chrysler than with almost any other manufacturer), 3) Chrysler won't help you at all and you're on your own. Which gets us back to 1.
 
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