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This exact same thing happened on the driver's headrest to my fiance while driving my 15' GC. Luckily a crash wasn't induced and there were no injuries. However, this is a safety issue that is caused by a defect and Jeep needs to resolve this voluntarily.

@JeepCares PM Sent.
 

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Like the rest of you, my headrest spontaneously deployed while I was sitting in a parking lot. This morning, I just had it in for another recall at our local Jeep dealer who I don't have much faith in, but that is a whole different story. The service rep acted strangely when I told him about this issue and he offered to look at it to see if it could be repaired, but said they'd have to charge me $125 diagnostic fee. He didn't even offer to give me the cost to replace it until I asked about it. I just did not feel comfortable having them address the issue given the history I have had there, so I left. I came home and did a web search and found all these problems. I refuse to believe that FCA has not issued a technical service bulletin on this problem. I see this isn't the first time Jeep has had similar problems. In 2013 a large number of Jeep Libertys were recalled but that was due to a faulty micro processor in the AHR and not a cheap piece of plastic. I see where a number of Class action lawsuits have been proposed in several states including Florida, where I live. Wouldn't be better for FCA to issue a recall and fix these things. I love my Jeeps, but this is ridiculous.
 

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2013 Jeep Grand Cherokee Srt8
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Like the rest of you, my headrest spontaneously deployed while I was sitting in a parking lot. This morning, I just had it in for another recall at our local Jeep dealer who I don't have much faith in, but that is a whole different story. The service rep acted strangely when I told him about this issue and he offered to look at it to see if it could be repaired, but said they'd have to charge me $125 diagnostic fee. He didn't even offer to give me the cost to replace it until I asked about it. I just did not feel comfortable having them address the issue given the history I have had there, so I left. I came home and did a web search and found all these problems. I refuse to believe that FCA has not issued a technical service bulletin on this problem. I see this isn't the first time Jeep has had similar problems. In 2013 a large number of Jeep Libertys were recalled but that was due to a faulty micro processor in the AHR and not a cheap piece of plastic. I see where a number of Class action lawsuits have been proposed in several states including Florida, where I live. Wouldn't be better for FCA to issue a recall and fix these things. I love my Jeeps, but this is ridiculous.
My drivers side headrest has also deployed this week so I now have both deployed and rattling around. I took the car to the dealership when the passenger side first broke and they weren’t interested in fixing it unless I paid for the new part as there hasn’t been a recall announced - in fact they were very dismissive. I don’t think I’ll be buying another Jeep after my experiences with this particular car and the issues I’ve faced with something that Jeep should resolve, especially as it is meant to be a safety feature.
 

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I didn't pay a penny. I contacted @ jeep cares and sent them the info needed. Once I did that within a few days I received a call from Chrysler. They took a few more details from me and they called the dealership to make sure they had the parts available. Once they had the dealer called me I set up an appt and took the car. They kept it over night. Before you sign anything make sure you tell them that its free. The person who I spoke with at Chrysler told me everything was covered parts and labor. The dealership said oh well they can say that but there might be a fee. I said no. Here is the phone number and call them. I will not pay a cent. That was last I heard about paying. I picked up my car the next day fixed. The whole process took maybe about 10 days.
 

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Like the rest of you, my headrest spontaneously deployed while I was sitting in a parking lot. This morning, I just had it in for another recall at our local Jeep dealer who I don't have much faith in, but that is a whole different story. The service rep acted strangely when I told him about this issue and he offered to look at it to see if it could be repaired, but said they'd have to charge me $125 diagnostic fee. He didn't even offer to give me the cost to replace it until I asked about it. I just did not feel comfortable having them address the issue given the history I have had there, so I left. I came home and did a web search and found all these problems. I refuse to believe that FCA has not issued a technical service bulletin on this problem. I see this isn't the first time Jeep has had similar problems. In 2013 a large number of Jeep Libertys were recalled but that was due to a faulty micro processor in the AHR and not a cheap piece of plastic. I see where a number of Class action lawsuits have been proposed in several states including Florida, where I live. Wouldn't be better for FCA to issue a recall and fix these things. I love my Jeeps, but this is ridiculous.
Welcome to the Forum, from Cave Creek AZ.
 

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I didn't pay a penny. I contacted @ jeep cares and sent them the info needed. Once I did that within a few days I received a call from Chrysler. They took a few more details from me and they called the dealership to make sure they had the parts available. Once they had the dealer called me I set up an appt and took the car. They kept it over night. Before you sign anything make sure you tell them that its free. The person who I spoke with at Chrysler told me everything was covered parts and labor. The dealership said oh well they can say that but there might be a fee. I said no. Here is the phone number and call them. I will not pay a cent. That was last I heard about paying. I picked up my car the next day fixed. The whole process took maybe about 10 days.
Welcome to the Forum, from Cave Creek AZ.
 

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Wouldn't be better for FCA to issue a recall and fix these things. I love my Jeeps, but this is ridiculous.
They are finally starting to address this. More information in this thread:

 

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Like the rest of you, my headrest spontaneously deployed while I was sitting in a parking lot. This morning, I just had it in for another recall at our local Jeep dealer who I don't have much faith in, but that is a whole different story. The service rep acted strangely when I told him about this issue and he offered to look at it to see if it could be repaired, but said they'd have to charge me $125 diagnostic fee. He didn't even offer to give me the cost to replace it until I asked about it. I just did not feel comfortable having them address the issue given the history I have had there, so I left. I came home and did a web search and found all these problems. I refuse to believe that FCA has not issued a technical service bulletin on this problem. I see this isn't the first time Jeep has had similar problems. In 2013 a large number of Jeep Libertys were recalled but that was due to a faulty micro processor in the AHR and not a cheap piece of plastic. I see where a number of Class action lawsuits have been proposed in several states including Florida, where I live. Wouldn't be better for FCA to issue a recall and fix these things. I love my Jeeps, but this is ridiculous.
My drivers side headrest has also deployed this week so I now have both deployed and rattling around. I took the car to the dealership when the passenger side first broke and they weren’t interested in fixing it unless I paid for the new part as there hasn’t been a recall announced - in fact they were very dismissive. I don’t think I’ll be buying another Jeep after my experiences with this particular car and the issues I’ve faced with something that Jeep should resolve, especially as it is meant to be a safety feature.
Hello @Jeepdriver4422 and @ajp2020
We are sincerely sorry to hear about your experiences with this concern. Please send our team a private message with your VIN and mileage so that we may connect you to a specialist for further support, thank you.

Kathryn
JeepCares
 
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This also just happened to me. I was sitting in the parking log. The ignition was off. I turned around to speak to someone putting something in the back and just touched the headrest and the active headrest just popped out.

I'm sending you a private message, but I also wanted to post here to let everyone know that it's not a unique issue.

Tom

Hello @Jeepdriver4422 and @ajp2020
We are sincerely sorry to hear about your experiences with this concern. Please send our team a private message with your VIN and mileage so that we may connect you to a specialist for further support, thank you.

Kathryn
JeepCares
 

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Yes. I took a day or so, but once they answer your should get it resolved very quickly. The part to fix my Jeep is at the dealer. Mine should be fixed within a couple weeks of first posting on this site. Good luck.
 

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Has anyone actually got a response from their PM, I also had this happen to me. The headrest deployed and hit a friend of mine while the car was parked. @JeepCares
Welcome to the Forum, from Cave Creek AZ.
 

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Has anyone actually got a response from their PM, I also had this happen to me. The headrest deployed and hit a friend of mine while the car was parked. @JeepCares
Hello @Marcutrangel
We have recently responded to your private message. Please continue to work with us there in order to avoid any missed communication!

Kathryn
JeepCares
 

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Hi everyone, please advise on what should be done with the activation of headrest that was parked in the garage. My wife's 2011 Jeep Liberty's driver seat head rests popped out a few days back. I took the vehicle to the local dealership for a regular oil change and service. They advised that the deployed headrest (AHR) cannot be fixed as there is a broken lock and needs to be replaced. Some online site (like Edmunds..) says this may be recalled item. Can anyone confirm @JeepCares @RP1161 @barover
 

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Hi everyone, please advise on what should be done with the activation of headrest that was parked in the garage. My wife's 2011 Jeep Liberty's driver seat head rests popped out a few days back. I took the vehicle to the local dealership for a regular oil change and service. They advised that the deployed headrest (AHR) cannot be fixed as there is a broken lock and needs to be replaced. Some online site (like Edmunds..) says this may be recalled item. Can anyone confirm @JeepCares @RP1161 @barover
Welcome to the Forum, from Cave Creek AZ.
 
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