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I cannot believe this issue has been going on for so long without being fixed.
I picked up my 2017 Durango in April & my favorites have never stayed more than 1 day. My dealer told me they never heard of that happening. I left it with them for a day and when I picked it up they said they could not duplicate the problem. I was able to show them in less than 3 minutes. So they told me I probably need an update. I did that update but it didn’t fix it nor did any of the other updates. Surprise?? No!! Then they said I needed to replace my radio, which was replaced. That did not resolve the problem. Then they said it had to be my phone-not that either.

For the money I’ve paid for my 2017 Durango with the U-Connect system/service & my subscription Renewal-I should be able to use the U-Connect system in its entirety. I am so frustrated and annoyed that I’ve spent a lot of time and money on this and it has not been fixed.

Why hasn’t Dodge/U-Connect resolved this ONGOING problem? Why is it taking so long to fix? This is beyond Ridiculous!

Since Dodge/U-Connect has NOT resolved this problem nor have they provided the services I/we’ve paid for, they should:
1). Provide the U-Connect services, Updates (MAP updates too) & Subscriptions for FREE
2). REFUND the money (I/we’ve) paid for the U-Connect services & subscriptions
3). FIX this ONGOING problem.
4). Update the U-Connect technology

No one should pay for the U-Connect services if they are not able to use them especially when it’s due to U-Connect’s inability to fix this ongoing issue in a timely matter!!

I’m still having this issue. 17 Durango GT. They just released an update. I installed in via usb. I have my contacts from my phone, but when I add them as favorite to appear at the top of the phone tab, they last until my wife’s phone is the only phone in the car. When I re enter the car and my phone is the is the only one then I don’t have my favorites. My wife doesn’t even bother entering hers.
 

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Hi everyone,

I received an update from our Uconnect team. They have confirmed that this concern will be fixed by the Over the Air update that is currently being released regionally throughout the United States. If anyone has concerns after they have performed the Over the Air update please PM our page so we can look into it further for you!

Andrea
Jeep Social Care Specialist
Hi Andrea;
I'm having the same problem that has been listed with my Favorites being dropped off and I have to continually add them back in. I'm looking to find out how to receive the Over the Air Update please? Hoping that will fix the issue?
Thank you,
Sandy
 

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2014 Grand Cherokee
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Hi Andrea;
I'm having the same problem that has been listed with my Favorites being dropped off and I have to continually add them back in. I'm looking to find out how to receive the Over the Air Update please? Hoping that will fix the issue?
Thank you,
Sandy
Just a quick couple of questions for you and the others. Do you have the system set to remember your settings with the fobs? If so, have you tried saving the settings to your fob after setting the presets? If not, you might try that to see if it helps.
 

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2014 Grand Cherokee
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Yes I’ve set favorites, then hit “s” on my door panel and “1”
And you're sure the fob you are using is the 1 fob? There's nothing on them to identify them. My wife and I have different items on the ring to delineate which is which. Of course, if I have hers, I know immediately as the steering wheel is driven into my sternum.
 

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And you're sure the fob you are using is the 1 fob? There's nothing on them to identify them. My wife and I have different items on the ring to delineate which is which. Of course, if I have hers, I know immediately as the steering wheel is driven into my sternum.
So I swapped the key fob with my wife’s and reset the phone numbers and I think it’s working now. Thank you. So simple but I never thought of it!!
 

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So I swapped the key fob with my wife’s and reset the phone numbers and I think it’s working now. Thank you. So simple but I never thought of it!!
I hope that's it and solves the problem. No cost and it makes me feel so smart.
 

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My 2019 Cherokee Trailhawk has the same problem. "Favorites" keep disappearing. I've tried 3 times (added on Dec 15 and gone 2-3 days ago).
 
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