[JGCCAYENNE]

I feel like I am being left out of all the excitement that others on this forum experience on a day to day basis.

1. When I ordered my 2012 Jeep, the Dealer service was incredible. The entire transaction took less than 30 minutes. I cannot believe that the Dealer insulted me by not keeping me there for at least three hours.
2. Then, Jeep had the audacity to send me a rebate for $1,000. How dare they?
3. When I took delivery of the Jeep in October, 2011, the Sales Rep spent 45 minutes explaining how to operate the controls. I cannot believe he wasted my time like that...
4. For my one year service, the Dealer insulted me by charging only $17 for an oil change. They also performed a bunch of services I did not request, such as topping off all the fluids, checking tire pressure, washing the car etc. How dare they perform services I did not request?
5. The Dealer has a nice waiting area, free Wi-Fi, and Coffee. Why are they treading on Porsche, Mercedes and BMW Dealer turf by offering all this free stuff?
6. In the 21 months I have owned the Jeep, excluding gas, I have spent $17 for an oil change. These guys are certifiably nuts to build a vehicle that does not break down, and costs so little to maintain. What are they thinking?
7. I spent $38,100 (after the rebate and dealer discount, excluding taxes). Why on Earth are they selling these Jeeps for such a low price, especially with a nicely designed, high quality interior, and great exterior styling?

I am very frustrated, and ready to give up on the whole Jeep experience.

 

[2012 Summit]

Sounds like you are due for an oil change.

 

[Scottina06]

Lol

 

[blkvette94]

I feel like I am being left out of all the excitement that others on this forum experience on a day to day basis.

1. When I ordered the MY 2012 Jeep, the Dealer service was incredible. The entire transaction took less than 30 minutes. I cannot believe that the Dealer insulted me by not keeping me there for at least three hours.
2. Then, Jeep had the audacity to send me a rebate for $1,000. How dare they?
3. When I took delivery of the Jeep in October, 2011, the Sales Rep spent 45 minutes explaining how to operate the controls. I cannot believe he wasted my time like that...
4. For my one year service, the Dealer insulted me by charging only $17 for an oil change. They also performed a bunch of services I did not request, such as topping off all the fluids, checking tire pressure, washing the car etc. How dare they perform services I did not request?
5. In the 21 months I have owned the Jeep, excluding gas, I have spent $17 for an oil change. These guys are certifiably nuts to build a vehicle that does not break down, and costs so little to maintain. What are they thinking?
6. I spent $38,100 (after the rebate and dealer discount, excluding taxes). Why on Earth are they selling these Jeeps for such a low price, especially with a nicely designed, high quality interior, and great exterior styling?

I am very frustrated, and ready to give up on the whole Jeep experience.

Lucky you are indeed. I had almost the same experience with my Cadillac CTS.. Now ask me about my 2014 JGC Summit.. sittin at the dealer waiting to be fixed..lol

 

[jacko15]

I feel like I am being left out of all the excitement that others on this forum experience on a day to day basis.

1. When I ordered my 2012 Jeep, the Dealer service was incredible. The entire transaction took less than 30 minutes. I cannot believe that the Dealer insulted me by not keeping me there for at least three hours.
2. Then, Jeep had the audacity to send me a rebate for $1,000. How dare they?
3. When I took delivery of the Jeep in October, 2011, the Sales Rep spent 45 minutes explaining how to operate the controls. I cannot believe he wasted my time like that...
4. For my one year service, the Dealer insulted me by charging only $17 for an oil change. They also performed a bunch of services I did not request, such as topping off all the fluids, checking tire pressure, washing the car etc. How dare they perform services I did not request?
5. The Dealer has a nice waiting area, free Wi-Fi, and Coffee. Why are they treading on Porsche, Mercedes and BMW Dealer turf by offering all this free stuff?
6. In the 21 months I have owned the Jeep, excluding gas, I have spent $17 for an oil change. These guys are certifiably nuts to build a vehicle that does not break down, and costs so little to maintain. What are they thinking?
7. I spent $38,100 (after the rebate and dealer discount, excluding taxes). Why on Earth are they selling these Jeeps for such a low price, especially with a nicely designed, high quality interior, and great exterior styling?

I am very frustrated, and ready to give up on the whole Jeep experience.

$17!!!! WTF!!!! You're getting ripped off!!! I got 3 years of FREE oil changes with mine!

 

[acilate]

I'm glad you posted this. I was almost set on buying a Grand Cherokee.

 

[GCLimited]

Are you being compensated for this post of yours?

If not...Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.

 

[padgett]

My experience with the '12 and Central-Florida Chrysler-Jeep (plug) has been similar. Only time I visit is for an oil change or parts. Of course my LF has them well trained.

 

[BradWK2]

Are you being compensated for this post of yours?

If not...Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.

I don't agree with that at all, Nissan are by far the worst dealerships I have ever dealt with concerning any form of service.

 

[Willx]

Nice to see someone confirm what I have said, THERE ARE SOME GOOD DEALERS out there!

 

[frozennorth]

"I spent $38,100 (after the rebate and dealer discount, excluding taxes). Why on Earth are they selling these Jeeps for such a low price, especially with a nicely designed, high quality interior, and great exterior styling?"

If you want to feel better by paying more for your GC, just buy it up here in Canada lol. You're guaranteed to pay a few thousand more and wont get the great dealer discount and rebate available south of the border. Guess I should feel honored Chrysler makes sure I don't think it's a cheap Jeep.

 

[BradWK2]

August Consumer reports rated repair satisfaction among dealerships for 32 car manufacturers. I am not going to list them all out but below are best 5 and worst 5 with 1. being the best.

1. Buick
2. Lexus
3. Acura
4. Cadillac
5. Lincoin
.
.
28. Jeep
29. Mitsubishi
30. Nissan
31. Volkswagen
32. Land Rover

It also rated the repair satisfaction for each of the brands against independent shops. Independent shops always won out by a fairly good margin.
I am going to give the Jeep dealer a chance but I don't have high hopes. Will roll the dice and hope to get a good one. There probably are some good ones out there but the pickings are probably slim.

 

[Willx]

I am going to give the Jeep dealer a chance but I don't have high hopes. Will roll the dice and hope to get a good one. There probably are some good ones out there but the pickings are probably slim.

I agree with you they are few and far between. Interesting Dodge etc is not on the same level? What would they rate at. I think the average jeep owner is more informed about repairs so might take Jeep down a few points but it would be interesting to see how it compares to Dodge.

 

[Keirik]

I really dont get this whole "dealer experience" thing. I dont need someone to stroke my balls whle i wait for a car to be serviced. Lol

 

[GBJeep]

Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.

I second that! While I have been extremely happy with the overall quality of my Jeep, the local dealership could use some work. It would seem like with the number of Jeeps they're selling, they could spruce up the waiting area & parts department at least.

 

[BradWK2]

I agree with you they are few and far between. Interesting Dodge etc is not on the same level? What would they rate at. I think the average jeep owner is more informed about repairs so might take Jeep down a few points but it would be interesting to see how it compares to Dodge.

Chrysler - 24
Dodge -25
so there all three in the same ball park with jeep at 28 and throw Mercedes in there at 27 that fits lol

I should probably type the full list in I was just being lazy

Ford and Mercury together there at 17 and 18

Was kind of surprised to see Buick up there at the top and Chevy as high as 9.

The article was more centered around how people of the specific makes were generally always more satisfied with independent shops than dealers by a pretty good margin.

 

[Willx]

Close to what I thought. Same service slightly lower rating for jeep.

Thx!

 

[JGCCAYENNE]

$17!!!! WTF!!!! You're getting ripped off!!! I got 3 years of FREE oil changes with mine!

While I did not get three years of free oil changes, they had the gall to offer me a full detail of my Jeep when two of my referrals bought Jeeps from them!!

I'm glad you posted this. I was almost set on buying a Grand Cherokee.

Glad I saved you from making a horrible mistake of buying a well designed, reliable, nice looking vehicle

Are you being compensated for this post of yours?

If not...Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.

I wish they paid me some money, but unfortunately, those bastards are too cheap...

 

[peckmv]

Chrysler - 24
Dodge -25
so there all three in the same ball park with jeep at 28 and throw Mercedes in there at 27 that fits lol

I should probably type the full list in I was just being lazy

Ford and Mercury together there at 17 and 18

Was kind of surprised to see Buick up there at the top and Chevy as high as 9.

The article was more centered around how people of the specific makes were generally always more satisfied with independent shops than dealers by a pretty good margin.

Based on my experience over the years I would have to agree with your consumer mag ratings. I had far fewer problems and much better service on my Chevy's than this Jeep.

 

[Overland1]

But will they remove the summer air and replace it with winter air later this year? If so, how much will they charge?