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I had to have my '15 ED WK2 flat-bed towed into the dealer last week as about an hour after I got home, my wife noticed that my Jeep was leaking all over the garage floor of our relatively still new 17-month-old house. The Service Advisor from my selling dealer says the part that they had to order from Detroit was called the "Water Inlet Tube" going to the "turbocharger," but the only part like that that I can find goes to the EGR, (perhaps he was given the wrong information by the tech?)
I'm wondering if he is perhaps referring to MOPAR# 68150084AA?
I spoke with the service advisor yesterday afternoon and he said the tech was working on my truck and I should be able to pick it up the next day, (which is today.) I used my Uconnect app and saw where the vehicle was at the dealership. Later that evening, I pulled up the app again and expecting to see the truck still at the dealership instead, it was showing 20 miles NE of me way out in some rural residence a county over. And I’m just under 20 miles north of the dealership as it is.
By this time it was already 7:30 in the evening and as you would imagine there was no one still around in the service department. I first called Jeep customer care to express my displeasure, and then back to the dealer where I was at least able to have a salesman go out in the back and see if they could find my Jeep because as I explained to them, I wasn't sure if my Jeep had been stolen or not. I called the local Sheriff (again, a county over from where I'm at,) and they sent a deputy out to the residence where Uconnect was saying it was at, but there was a gate off the rural highway with a long drive to the house, and a handful of large dogs otherwise preventing him from going any further, without turning on the siren (said he had his lights on and with all dogs barking, tried to get someone from the residence to come out,) and waking everybody up.
As I learned this morning, unbeknownst to me and without my approval, he had authorized the tech to take my Jeep home with him last night to the tech's private private residence because “he says” (I get the impression that is what the tech told the SA,) they needed to do a "manual regeneration 60 miles." He says it was required for the parts that they had to remove and reinstall. (I’m thinking that I’d like to see a copy of the tech pub that calls for that because it sounds unnecessary.) Says it is standard procedure by MOPAR to do this on all repair to turbo and EGR system.
So this tech took my Jeep to his personal residence way out in the rural country, (nearly driving right by my own residence,) in another county, 45 miles away from the dealer, one-way. He apologized for not telling me about this before hand and said he would make it up to me when I came in to pick up my Jeep later this afternoon, but I’m not sure what would make this right for me.
Even at the IRS mileage deduction rate for 2017 at 53.5¢ a mile, $48 doesn’t begin to make up for it. He offered to fill it up with Diesel and DEF, (I declined on the DEF because I only like to keep it about half-full so it doesn’t go bad sitting in there.) This is a loaded Summit, 4x4, with the blu-ray player, the California appearance package, $61k MSRP. Am I the only one who would not be happy that the dealer put 100+ miles on my truck without my permission?
I'm wondering if he is perhaps referring to MOPAR# 68150084AA?
I spoke with the service advisor yesterday afternoon and he said the tech was working on my truck and I should be able to pick it up the next day, (which is today.) I used my Uconnect app and saw where the vehicle was at the dealership. Later that evening, I pulled up the app again and expecting to see the truck still at the dealership instead, it was showing 20 miles NE of me way out in some rural residence a county over. And I’m just under 20 miles north of the dealership as it is.
By this time it was already 7:30 in the evening and as you would imagine there was no one still around in the service department. I first called Jeep customer care to express my displeasure, and then back to the dealer where I was at least able to have a salesman go out in the back and see if they could find my Jeep because as I explained to them, I wasn't sure if my Jeep had been stolen or not. I called the local Sheriff (again, a county over from where I'm at,) and they sent a deputy out to the residence where Uconnect was saying it was at, but there was a gate off the rural highway with a long drive to the house, and a handful of large dogs otherwise preventing him from going any further, without turning on the siren (said he had his lights on and with all dogs barking, tried to get someone from the residence to come out,) and waking everybody up.
As I learned this morning, unbeknownst to me and without my approval, he had authorized the tech to take my Jeep home with him last night to the tech's private private residence because “he says” (I get the impression that is what the tech told the SA,) they needed to do a "manual regeneration 60 miles." He says it was required for the parts that they had to remove and reinstall. (I’m thinking that I’d like to see a copy of the tech pub that calls for that because it sounds unnecessary.) Says it is standard procedure by MOPAR to do this on all repair to turbo and EGR system.
So this tech took my Jeep to his personal residence way out in the rural country, (nearly driving right by my own residence,) in another county, 45 miles away from the dealer, one-way. He apologized for not telling me about this before hand and said he would make it up to me when I came in to pick up my Jeep later this afternoon, but I’m not sure what would make this right for me.
Even at the IRS mileage deduction rate for 2017 at 53.5¢ a mile, $48 doesn’t begin to make up for it. He offered to fill it up with Diesel and DEF, (I declined on the DEF because I only like to keep it about half-full so it doesn’t go bad sitting in there.) This is a loaded Summit, 4x4, with the blu-ray player, the California appearance package, $61k MSRP. Am I the only one who would not be happy that the dealer put 100+ miles on my truck without my permission?
