Jeep Garage  - Jeep Forum banner

1 - 20 of 128 Posts

·
Registered
Jeep Grand Cherokee
Joined
·
20 Posts
Discussion Starter #1
I just purchased a new 2014 Jeep Grand Cherokee Summit a month and a half ago (Nov 2014). So far, I am really enjoying the vehicle but I have noticed that the leather dash is coming unglued in certain areas. There is like a "ridge bubble" on the seam closest to the windshield and an even bigger area is right behind the driver instrument cluster. I did a search and found people who had 2012's have issues but I haven't seen anyone notice this with 2014 models. This alarms me because this thing is brand new and I don't even have 1500 miles on it yet. I'm not sure if it was like this when I bought it at the lot ... I never checked.....I was too busy marveling at all the fancy electronics..hehe

I included 2 pictures to show what I am referring to. I had my wife push down on one section so I'm not sure if you can see it really clear. Anyway, I was curious if anyone else has this issue on the 2014's because I find it hard to believe it is just my Jeep.



image url


photos upload
 

·
Registered
Joined
·
743 Posts
It's definitely not the first. I have a 2015 that has "wrinkles" around the instrument cluster. I've elected to hold off on a replacement until later as basically the entire dash has to come out (it's a major disassembly process). My dealer is going to take care of it when I decide I have enough miles to not call it "new" anymore :)
 

·
Registered
Jeep Grand Cherokee
Joined
·
20 Posts
Discussion Starter #5
I'm curious what the problem was and why it wasn't addressed since its been happening since 2012. Not enough adhesive maybe?? I just would have thought that with such an expensive and time consuming repair the problem would have been eliminated.

As an update to my original post, I contacted the dealer and took it in and they took pictures of the problem and got the replacement/repair approved by Jeep. I asked the service person (not sure if it was the service manager) about getting a loaner vehicle. He right off the bat said no, unless I had purchased a certain extended warranty that covered loaner vehicles. I was a bit taken back by this because I haven't even made my first payment yet and there is already something wrong with the vehicle. I told him that this is my 3rd brand new Jeep I've purchased since 2000 and I am a loyal customer. That didn't seem to phase him. So, I tell him to order the new dash and I'll work it out with management when its time to bring my car in (he said 2 weeks to get the new dash). A few days later I get a call from the sales person that sold me the vehicle on another unrelated matter and I told him about the repair. I told him about them refusing to give me a loaner vehicle and that I was going to contact Jeep about it. Before I could get the words out of my mouth he said not to worry that I would have a loaner vehicle and whoever told me otherwise was wrong. Some good news I guess....
 

·
Registered
Joined
·
30 Posts
I had the same problem on my 2011 WK2 3 separate times and on my 2012 once. They have to replace the whole dash - which is a major job and on my last car they did all sorts of other damage in the process. I see you're in Tampa - I'm in Fort Lauderdale - wondering if this is a climate issue. I'm about to pick up a 2015 Tahoe LTZ and I made sure it did not have real leather dash after these issues on my Jeep.
 

·
Registered
Joined
·
1 Posts
I purchased a CPOV 2011 GC Overland. 2 weeks after buying it the dash started coming apart bad. After two weeks of fighting them they decided to repair it and are giving me a loaner vehicle. They are contacting me Monday to schedule the apt. They really didn't want to repair it, even with the bumper to bumper warranty. Just keep fighting them.


Sent from my iPhone using JeepGarage
 

·
Registered
Joined
·
1 Posts
I have a 2011 Grand Cherokee Overland pkg and the passenger side of my dash is becoming unglued and bubbly. Now the plastic trim piece for the defrost vent is coming up. I have taken it to several Auto/Trim repair shops and told that they will not touch it and to contact Jeep to see if there is a recall or for restitution on this. I use my Jeep for business and have customers in it everyday so I want it to look nice. Right now Jeep is getting some pretty negative advertisement from mine! I took it to the dealership but since it's out of warranty they can't do anything but told me they replace several every month! Anyone else with this problem have advice???
 

·
Registered
Joined
·
8 Posts
I would suggest that anyone with this problem that still has the warranty to fight like hell to get it fixed.

Mine (2012 GC Overland) started while under warranty but it was not really that bad. Now that I have 65k it is really, really, really bad. And of course I am outside the warranty period and they will not touch it.

I was considering getting a new diesel, however with this kind of quality and support I will most likely not even touch another Jeep.

There was a question on climate. This car has been garaged and lives in dry Colorado.

I have a 1983 BMW with a better looking dash!
 

·
Registered
Joined
·
117 Posts
Just had mine replaced under warranty. I have a 2012 with 25,000 miles. Only have 2 months left on the 3 year warranty.
 

·
Registered
Jeep Grand Cherokee
Joined
·
20 Posts
Discussion Starter #11
Unfortunately I am having to bump my thread I started a little over a year ago because, guess what, my 2nd dash is coming unglued again! About a year and a half after posting this thread my new dash is bubbling near the instrument cluster and in the back where the vents are. The metallic paint is also chipping off my e-shifter. This really sucks for a 50k Jeep. So far I am very disappointed with how many times I am having to take this Jeep in to get various things fix. It makes me scared of what will happen once its out of warranty. Its a 2014 but only have 15k on it. My only thought is that since I live in Florida maybe it would help save the dash if I use one of those window reflector things on the dash. With all the black interior the heat is horrible in Florida.
 

·
Registered
Joined
·
4 Posts
I have had the same problem. I first leased a 2011 Overland (first year of that style I believe) and after 2 years the leather was coming unglued. My son purchased the car after the lease was over and the problem only got worse. He elected not to pay about $2500 to replace the dash but had it worked on elsewhere and it turned out poorly.
I now have a leased 2014 Overland and in less than two years of ownership I am having the same problem. I took it to my local dealer to look at and they have refused to fix the issue (59000 miles) and suggested replacing the dash at my expense. This vehicle is parked in a garage every evening and most days on the weekend. Based on what I see in the forum, this is an ongoing problem with the Overland model and it has been happening for years. Can something other than the complete replacement of the dashboard be done?
 

·
Registered
01 Tacoma S-Runner
Joined
·
5 Posts
Add us to the list. My wife's '14 GCSRT has a wrinkle in the driver corner by the vent and its pulling up around the same spot as the original poster. Not to mention the carbon on the passenger door.... Starting to wonder if we made the right purchase... Thanks FCA...!!!
 

·
Registered
Black Summit
Joined
·
3,787 Posts
I have had the same problem. I first leased a 2011 Overland (first year of that style I believe) and after 2 years the leather was coming unglued. My son purchased the car after the lease was over and the problem only got worse. He elected not to pay about $2500 to replace the dash but had it worked on elsewhere and it turned out poorly.
I now have a leased 2014 Overland and in less than two years of ownership I am having the same problem. I took it to my local dealer to look at and they have refused to fix the issue (59000 miles) and suggested replacing the dash at my expense. This vehicle is parked in a garage every evening and most days on the weekend. Based on what I see in the forum, this is an ongoing problem with the Overland model and it has been happening for years. Can something other than the complete replacement of the dashboard be done?
my 2014 GC summit dash is failing and coming unglued also, mine is 3.5 years old and 38k miles so I am out of the 3/36 bumper to bumper warranty. I purchased the extended lifetime maxcare warranty and I'm aware things like dashboards are not covered with maxcare

It sounds like people are not having much luck getting these dash issues covered if you are outside of the 3/36 warranty. I get that its outside of the warranty but dashes shouldn't fail on cars this young. my last two cars sat in the same environment for 10 years each and dashes looked just fine, dashes just don't fail like they did back in the 70s manufactures concurred that years ago except on Chrysler products I guess.

Mine is failing in the same place behind the cluster as the OP in post #1.. its also got these wavy lines through out the middle of it.
http://www.jeepgarage.org/f107/leather-dash-coming-unglued-83242.html#post1136074

I may try to inject some adhesive in the lifting areas and see what I can do with it. problem is it will likely continue to get worse. I'm not to thrilled with the thought of paying $2500 for a replacement when people are experiencing failures of the replacements also. Not to mention all the collateral damage that will occur with the precision that these jeep dealers operate.

I do like this jeep a lot but it just seems to be one thing after another. failed seat heater last week busted shock belching fluid the week before. its been about 25 dealer trips in the last 3.5 years. I wanted to keep this jeep 10 years as I normally do to cars I own but I may have to throw in the towel here at some point. I know nothing lasts for ever and though I do like the jeep as I said I'm just coming to the sad conclusion I don't think they are built very well and may not one to keep long term.
 

·
Registered
Joined
·
4 Posts
Obviously the leather coming loose on the dash is a big problem that has not been corrected since they first released this model in 2011. May not be a safety issue but one would think that Jeep would offer a solution. Hard to believe that it would be necessary to completely replace the dash (just happen again a year later) Can they not repair these dash issues injecting some kind of glue. No problems for the Laredo as the dash does not have the leather cover. Spend more money for the upgraded Overland/Summit/SRT and have all these issues with no cure is not right!
 

·
Registered
Black Summit
Joined
·
3,787 Posts
I was going to try and glue down where mine is lifting but my concern is that it is going to get worse rapidly and gluing one area becomes pointless.

I am worried to end up with this like the video now that the lifting has started

https://www.youtube.com/watch?v=Le_4RvabOOk

if its not safety they pretty much tell you to pound sand after the 3/36. looking at some of these pictures as bad as they are you could say it was safety because if you opened your window the huge flap of leather dash could fly up in your face and block your vision lol.
 

·
Registered
JGC Overland
Joined
·
2,755 Posts
There's no way I'd give Jeep money to put the same rubbish in again. Years ago I had a dash-pad vacuum recovered... I can't see any reason they couldn't use leather rather than vinyl. Anyway, this is the approach I'd take if faced with an unbearable looking dash and no warranty support.

Cheers,
Steve
 

·
Registered
Black Summit
Joined
·
3,787 Posts
I have 2014 and this happened to me outside of the warranty. I contacted Jeep and they covered the replacement (around 2k) for me.
How badly was your coming unglued. I have thought about going in but thought i should wait for it to get worse. Did you contact dealer or corporate.
 
1 - 20 of 128 Posts
Top