How do I make a claim for my buckling dashboard? I have a 2014 Jeep Grand Cherokee Overland?
No process to start. The extended coverage expired. Research the Toyota/Lexus peeling/cracking dash issue for an even bigger debacle. Although Toyota handled is much better...WOW!!!... just Got on the website To research Our dashboard problem with our 2014 Overland, This is my seventh Jeep vehicle and we currently own two Jeep products but I have never seen so many customers affected, can anyone point us in the right direction to start the process?.... Thanks Kyle and Pam
Hi Darlene, I just came across this forum and I am having the same problem. Apparently I am 2 MONTHS outside of the extended warranty and my dashboard is peeling up immensely. After 3 calls to Jeep and two very rude customer service representatives I was finally told there is nothing they will do for me and that I should talk to my local dealership (already did and they said they would only be able to replace the entire dash which would be very costly). I can’t believe I have to ride around with an Overland that looks this terrible. I’m beyond upset.
Hello, contact your nearest Jeep dealership (does not have to be where you purchased your Jeep). Hopefully you received a letter some time ago from FCA (Fiat Chrysler) indicating the issue and an extended warranty. The Jeep dealership will take photos of the de-laminating dashboard and make the claim for you. Here is the key: KEEP PERSISTANT WITH THE ISSUE AND HAVE THE DEALERSHIP ESCLATE THE ISSUE. DO THIS WEEKLY (OR MORE FREQUENT). I just had mine fixed today (June 14, 2021) and it looks like new. It was beyond frustrating with the delays, but until I kept calling, only then did it get resolved. This is apparently a widespread issue with Jeeps in the 2011-2014 range, and Jeep knows it. Shame on them, but mine did eventually get the attention and fix it needed. My Jeep is also a 2014 Grand Cherokee Overland edition, and it really needs to look new, not rippling. Stay on it and hopefully yours get repaired soon.How do I make a claim for my buckling dashboard? I have a 2014 Jeep Grand Cherokee Overland?
I’m curious. I’ve been dealing with this for a long time. Now they’re telling me they haven’t started even making the part for this. Is this true? I’m all signed up with the dealer this was about a year and a half or more ago. Has anybody got theirs repaired or are they lying to me?
I purchased my Jeep grand cherokee in December on 2019. I was never notified of the warranty on the dash and my is peeling up. Is there anything I can do.
Like many of you, I took my gc overland to my local dealer to immediately have pictures taken and get approval. Got the approval, been waiting since December 2019/January 2020 and no clear answer. I've been told a lot of the same timeframes as I've read on here. I mentioned to them that I've read of some getting it done already, they basically say there's no way. Lol
I also called Chrysler 2-3 weeks ago and told by them that they haven't sent out any yet. It's so frustrating and discouraging, especially when we're considering 2021 L.
We would like to confirm that FCA has released a limited time extended warranty (X81) to address "Leather Instrument Panel (IP) Cover Delaminating" on 2011 - 2014 Jeep Grand Cherokees. This extended warranty is applied pending dealer diagnosis. We recommend reaching out to your dealers if you believe this applies to your vehicle.
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