2014 WK2 Overland
I would definately talk to your dealer about it. Just be calm and respectful. That'll go a long way.
Sounds good. The dashboard came with a 2 year warranty on any defects or workmanship issues. So like you said, i’ll go in calm and respectful and explain what’s going on and I think it would be covered by the warranty. I really appreciate your responses! Made is so much clearer for me.I would definately talk to your dealer about it. Just be calm and respectful. That'll go a long way.
We just took our Jeep in after being approved for the warranty repair. I was horrified at the way the dash looked after they repaired it. Big gaps that weren’t there before and we were told the dash was warped. I have been a lifetime Jeep owner and have now totally lost my confidence in Jeep, their products and their dealerships. We left our Jeep at the dealership and told them their work was unacceptable and that it needed to be corrected.HI All and @JeepCares
I Have an Interesting situation ... My 2014 Grand Jeep Cherokee also has the serious delaminating problem ironically just after my 3 year warranty was up.. tried getting it fixed on them last year but would not.. so kinda gave up... then in January 2020 got the letter in the mail regarding the recall/warranty extension so was ecstatic... went in for a regular service and mentioned it to the dealer and they said.. Yes we have the part (Dash) just bring it in in a week (Thought it was a bit quick as letter said 3-4 months)... so i did... then 2 days later got a call from them saying they jumped the gun and even after taking digital photos of the serious delamination and sent it to Chrysler head office..
IT GOT REJECTED... how i dont know..
So returned the free rental and picked mine up... and they said they have resubmitted the photos and whatever to get "APPROVAL" so they can install the dashboard within the 6 months..
My question is WHY? do they need APPROVAL for this... isnt it already approved via this letter.. and Why would it rejected first.. and have to be submitted..
Anyway I am hopeful they will come thru and Chrysler Approves fast..
I will be calling each month to get an update.. but kinda strange the whole rejection part after sending obvious Delamination photos in to Chrysler..
Good Luck everyone as I know there are alot out there hence the warranty extension ))))
from Reston/Fairfax Virginia..
My name is Alex I have a 2016 grand Cherokee overland my dash is peeling all back I only have 50 thousand miles HELP PLEASE!!
Hi Alex & JeepCares Team:Hello,
As stated in the TSB above, this extended warranty does only cover North America.
It will only cover ones that Originated in US. If a Canadian Jeep is brought to US ALL warranties are void even power train etc.Hi Alex & JeepCares Team:
I contacted my local dealer and they said that the extended warranty does not cover my vehicle because it's Canadian. I am in the US and the vehicle is registered in the US. Does the warranty truly cover all North American vehicles, or just ones that were originally sold in the US?
All the best,
Try going to the dealer and see if they will play ball.So...my fiance has a 2014 GC Overland and it's had the dash delaminating issue for a year or so but I never assumed Jeep would cover it (100k miles). I just found this message thread today, what are the odds that we are s**t out of luck?? Hers is really starting to look bad. I was just going to try injecting some glue in the seams with a needle to see if I could make it look better.
I have gone back to the dealer 3 times since receiving the notice of the warranty extension. They keep telling me the parts aren’t available to fix it. Has anyone actually gotten their dash fixed?I got mine to the dealer and still waiting to hear back on it. One thing I do wonder on the way they did this warranty extension is why did the MY 2011s get a 9 year warranty and the 2014s get a 6 year warranty.