I bought my lifetime bumper-to-bumper warranty straight from Chrysler when I bought my 2012 GC Overland Summit new over 10 years ago. 197K miles later I still love her to pieces. Had some minor warranty claims along the way, with the most recent about 2 years ago when the rear wiper motor failed. Now, she's at the dealer with air suspension issues, along with rack and pinion assembly and oil pan leak. When the dealer called me to say there's an issue with my warranty and I need to call them (Chrysler), my spidey senses said here we go. I called and they said...after confirming they had my correct email and phone number and address...that my plan is pending cancellation and that I need to send them a current copy of my registration and driver's license. I'm like you couldn't call or email me this? What a crock. Anyway, I send it and now they are telling the dealer it could be a week before the "system" updates. I call bullcrap. I'm waiting to hear what excuse they will use to get out of covering those items that are specifically listed. Thank goodness for my '99 TJ! At least I have wheels!