Hello Fellow Australian GC owners,
Like you, I have been on the case of FCA for some time now, actually have a registered case which has been open for almost a year. I went to FCA after many, many requests to my dealer for an update for years and like everyone else was given the run around.
The short of it is that the dealers do not have a clue what is going on, so let me give you a bit of an update.
The issue according to the Technical people I have been speaking to at FCA has been the software of the navigation server in Uconnect which was not able to take the updates of the later navigation database. The code for this has had to be rewritten to make it work and this has taken along time for the IT guy's to get right and tested across all the different system types in the country.
The second issue was the licencing of the new database was not setup for Australia and consequently had to be negotiated with the supplier and the USA.
As of last week when I got my last update. I was told that FCA have now finished everything and are rolling it out to the dealers. FCA has a list of GC owners who have complained and have cases open who will get a letter this week advising them that they are to take their vehicle to the nearest dealer to have the updates done, I am also told - free of charge.
What will happen with future updates I don't know but I will be happy to have something more recent than the 2012 database I currently have in my MY2014 JGC Overland.
Will drop another note when and if I get my letter but I suggest you all call FCA and get on the list. Regards, JosephR.