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Discussion Starter · #1 ·
We are heading to the Simpson in a month or so and as the Jeep has just clocked 30K and time for the service I intend to get the fuel filters changed early, just to go with new filters.
Alarmed by a post from Swampy in another thread noting he had paid $125 ea for 2 filters I rang our local dealer to check.
Quoted $140.65 each! - and that'll be $281.30 for the 2 that are required thanks!!
To and fro for a bit then the best they would do is $242 total.

This is the initial oil filter pricing all over again!

I do carry in the back for emergencies 2 Westfil WCF203 fuel filters I sourced from Eziautoparts for $29.25 ea (and with a smile).
How can there possibly be such a difference in the pricing?? Yeah - i do know the response to that....

I'll go with the genuine ones for this change - but I've already gone to Westfil air filter and cabin filter.

Chrysler Australia are doing NOTHING to inspire brand loyalty - a great vehicle undermined by shortsighted decisions in my opinion.
John
 

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2017 Summit
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Does the fuel filter require replacement? A lot of cars over the passed couple of decades have been using permanent fuel filters. The Owner's Manual for the 2014 makes no mention of them at all.


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MY12 JGC Overland
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For the CRD, yes they are due at 40k
 

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2017 Summit
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For the CRD, yes they are due at 40k
Thanks. Never thought of the CRD. I wonder if there will be a supplement to the owner's manual for them.


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Jeep SRT
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I would just go the Wesfil units. If they are made to be compatible, there would be no reason not to use them. I sure will be when mine are due to be replaced.
 

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Jeep Grand Cherokee
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We are heading to the Simpson in a month or so and as the Jeep has just clocked 30K and time for the service I intend to get the fuel filters changed early, just to go with new filters.
Alarmed by a post from Swampy in another thread noting he had paid $125 ea for 2 filters I rang our local dealer to check.
Quoted $140.65 each! - and that'll be $281.30 for the 2 that are required thanks!!
To and fro for a bit then the best they would do is $242 total.

This is the initial oil filter pricing all over again!

I do carry in the back for emergencies 2 Westfil WCF203 fuel filters I sourced from Eziautoparts for $29.25 ea (and with a smile).
How can there possibly be such a difference in the pricing?? Yeah - i do know the response to that....

I'll go with the genuine ones for this change - but I've already gone to Westfil air filter and cabin filter.

Chrysler Australia are doing NOTHING to inspire brand loyalty - a great vehicle undermined by shortsighted decisions in my opinion.
John
http://www.wk2jeeps.com/wk2_maintenance.htm shows the fuel filter as Mopar part # 4726067AA. You should be able to get two genuine filters for about $100 from Factory Mopar Parts . Their system quotes $28.75USD each plus $43.50 international postage but they often have to revise their postage. Delivery in about two weeks. Not a bad idea to carry spares. I once had a fuel filter totally clogged by crap in bad fuel I picked up in Boulia, SW Queensland.
 

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$140.65 for a $30 filter? GASP!!!!

Some of you guys should get together and see about a group buy through someone like JustForJeeps.com.
 

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Jeep Grand Cherokee
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$140.65 for a $30 filter? GASP!!!!

Some of you guys should get together and see about a group buy through someone like JustForJeeps.com.
How about it guys?
 

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Discussion Starter · #10 · (Edited)
Right, the 30k service has just been completed.......and the fuel filters replaced as a bit more security.
Invoiced at $115 labour to change, plus $113.35 each for the fuel filters ($226.70). GSTax on top again.
Total just for this bit of the service inc GST = $375.21
On my previous Patrols I did the job myself in 15 minutes to change the one filter - and they were priced at $35 for genuine Nissan. Hmmmmm.
Plenty of incentive to get a bit more familiar with this vehicle - but the location of the filters under the vehicle doesn't make it real friendly. Certainly will make it interesting if ever we strike a very cold snap and encounter summer diesel clogging the filters.....had that once years ago at Cradle Mountain in Tas on Boxing Day - required swapping the filter to get the Patrol going.
John
 

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Jeep Grand Cherokee
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- but the location of the filters under the vehicle doesn't make it real friendly.
I haven't seen these filters but they are listed as "Fuel/water separator filter". This implies that the filters themselves perform water searation so there is some logic in having them at a low point. As you probably know, water in petrol might stop the engine but water in diesel can cause serious damage. Apparently we get a warning if there is water in the system. Then we have to get under the car with a large phillips head and unscrew the drain plug. It's probably a good idea to give it a go before heading bush.
 

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Discussion Starter · #12 · (Edited)
I haven't seen these filters but they are listed as "Fuel/water separator filter". This implies that the filters themselves perform water searation so there is some logic in having them at a low point. As you probably know, water in petrol might stop the engine but water in diesel can cause serious damage. Apparently we get a warning if there is water in the system. Then we have to get under the car with a large phillips head and unscrew the drain plug. It's probably a good idea to give it a go before heading bush.
My previous Patrol fuel filters were screw on cans, with space at the bottom for the water to drain down, with a little switch to denote water present - the Jeep filters are element only - no rocket science or ground breaking technology that I can see (holding a Wesfil compatible paper element fuel filter and looking closely).
Bob's points are valid for ALL diesels, but the Jeep isn't a gold plated difference! The 20 odd year old Nissan design even located the filter where it was easy to service!!! How's that for forward thinking!!!

While the Jeep is on the hoist for a regular service it shouldn't take $115 worth of labour to drop the filters and replace the elements. Ours doesn't have a skid plate - the filter cover can be readily accessed.
http://www.wk2jeeps.com/engine/2012_wk_diesel_fuel_filter.pdf
i know it was my choice to have the filters replaced early but you can deduce I believe I was simply ripped off.
I'm not a happy camper......
John
 

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I would just go the Wesfil units. If they are made to be compatible, there would be no reason not to use them. I sure will be when mine are due to be replaced.
Agree totally. Good if we could get the dimensions...there's got to be something close to or identical to the MOPAR...made in China no doubt...after all. its only a 5micron paper cartridge. I'd also try Western Filters too. Eddie over there is very helpful.
 

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My previous Patrol fuel filters were screw on cans, with space at the bottom for the water to drain down, with a little switch to denote water present - the Jeep filters are element only - no rocket science or ground breaking technology that I can see (holding a Wesfil compatible paper element fuel filter and looking closely).
Bob's points are valid for ALL diesels, but the Jeep isn't a gold plated difference! The 20 odd year old Nissan design even located the filter where it was easy to service!!! How's that for forward thinking!!!

While the Jeep is on the hoist for a regular service it shouldn't take $115 worth of labour to drop the filters and replace the elements. Ours doesn't have a skid plate - the filter cover can be readily accessed.
http://www.wk2jeeps.com/engine/2012_wk_diesel_fuel_filter.pdf
i know it was my choice to have the filters replaced early but you can deduce I believe I was simply ripped off.
I'm not a happy camper......
John
If it took them any more than 10 minutes (with GC on a hoist, I could do it in 10 minutes with out a hoist ) to crack and drain the orange fuel drain plug, undo, remove the old fuel filters and replace with new filters, then they should not be allowed in a work shop!.
$115 for 10 minutes work, I want that pay rate!!!!.
I would go back to the dealer and get them to justify that amount for labour, it's a complete rip off!!!!!.
 

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Discussion Starter · #15 ·
If it took them any more than 10 minutes (with GC on a hoist, I could do it in 10 minutes with out a hoist ) to crack and drain the orange fuel drain plug, undo, remove the old fuel filters and replace with new filters, then they should not be allowed in a work shop!.
$115 for 10 minutes work, I want that pay rate!!!!.
I would go back to the dealer and get them to justify that amount for labour, it's a complete rip off!!!!!.
The service clerk certainly did get my message that I was very unhappy with the pricing for this part of the service........HOWEVER - I am very concious of not burning bridges as far as my relationship with the dealer goes.
I have requested that the headlights be replaced under warranty due to the DRL fogging and that is still outstanding pending approval from Chrysler.
Who knows what other little expensive gremlins might lurk in the future too?

I really don't want the dealership staff to suck air past their teeth when they see me coming.

it's like - bend over this barrel.........take your turn after our other Jeep, Hyundai and VW customers.......
 

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The service clerk certainly did get my message that I was very unhappy with the pricing for this part of the service........HOWEVER - I am very concious of not burning bridges as far as my relationship with the dealer goes.
I have requested that the headlights be replaced under warranty due to the DRL fogging and that is still outstanding pending approval from Chrysler.
Who knows what other little expensive gremlins might lurk in the future too?

I really don't want the dealership staff to suck air past their teeth when they see me coming.

it's like - bend over this barrel.........take your turn after our other Jeep, Hyundai and VW customers.......
Hi John,
You don't have to be rude about it, just question how/why it took their tech 1 hour to do a job that should only take 10 minutes ?,
I keep my dealer honest, if something does not seem right I question them on it!, I am polite to the service staff, and give them a chance to explain, if they start to lie to me I call them out and then give them a chance to correct their "story".
The staff at the 1 and only dealer in Darwin know me now, and know that if they are honest with me, I will be polite and helpful to them, if they lie or try to rip me off I will call them out on it and won't leave until we get things sorted,
If you let the dealer get away with ripping you off, they will continue to do it!, if you call them out on it, they will give up trying to rip you off and you will end up with a better relationship, just be polite, but firm.
Yoda
 

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JustForJeeps are putting together a group buy deal for us. I'll keep you informed.
 

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Discussion Starter · #18 ·
GDay Yoda - yep it's a balancing act.....
I have had a few experiences as well that weren't all that positive with your local Jeep/Nissan dealer over the years (all related to issues of poor workmanship and attitude, but perhaps things have improved), so I'm not sure I want to swap dealers with you.

I've provided feedback to my dealer service manager so we'll see what happens down the track.

Certainly when it comes time for others to have fuel filters replaced it may pay to get an indicative price first, and if Bob's group buy for the elements can achieve reasonable pricing that will be a bonus.
In the meantime the Westfil locally available filters are an option.
John
 

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Discussion Starter · #19 ·
As a follow up and to the dealership's credit I had a call today from the service manager - upshot is he agreed that the labour price of $115 for the filter replacement wasn't right. He also agreed that Jeep need to look at the filter element pricing - but that is out of his domain.

As a result of our conversation the labour charge will be credited against a future service.

He also offered trade pricing on consumables and spares relating to service work carried out down the track.
A good outcome as far as I am concerned and a tick from me for him being proactive.
John
 

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Nice to see a dealer doing the right thing by their customer for once, make sure you hold them to what they offered, I was offered a free service after that the service manager would not take my calls, I now do my own servicing, it's safer for my family!!!.
 
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