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Discussion Starter · #1 ·
Visited my Jeep dealership to get a rear interior trim piece replaced (left side of trunk, where the hook for the cargo cover is. That piece).

Supposedly it is a lengthy replacement and they have to take apart a lot of the trunk area. I discovered today that none of my passive entry is working. Trunk, driver/passenger doors, nothing. I checked the settings and passive entry is still selected.

Anyone know what they could have done to cause it to fail? Simple fix?
 

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I know when I was installing the LED lamps in my JGC's lift-gate, I inadvertently disconnected the wiring to my flipper-glass when I pulled the panel. At that point, neither the fob nor the physical switch would open it. While I know you don't have the flipper-glass, the same principle may hold here...something may not have been reconnected that's taking the passive entry circuit out of service.
 

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Visited my Jeep dealership to get a rear interior trim piece replaced (left side of trunk, where the hook for the cargo cover is. That piece).

Supposedly it is a lengthy replacement and they have to take apart a lot of the trunk area. I discovered today that none of my passive entry is working. Trunk, driver/passenger doors, nothing. I checked the settings and passive entry is still selected.

Anyone know what they could have done to cause it to fail? Simple fix?
Not sure this helps, but, I can tell you, I removed both sides on mine, and replaced in about an hour. So I'd ask them why it took a while...
 

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Discussion Starter · #4 ·
To my knowledge they didn’t take off the panel on the trunk. But I could see them disconnecting or severing some wire.

I don’t know why it took so long. Sat at the dealership for 4 hours waiting for them to fix it. My service advisor said they had to take apart basically the whole back of the Jeep. I didn’t get a chance to see what exactly they took apart.
 

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The trunk proximity sensor sits near the tailgate latch then wires to the front. Something may have been disturbed that affects the comms bus ???
 

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I'm also having this exact same issue - was in a wreck and whilst in repair they had to remove my drivers side door for paint. The difference is that my rear and passenger enter-n-go works fine, but drivers side doesn't. I'll probably have to take it in again to have them program something for me unless I can do it myself.

Does anyone know how to re-associate OEM key fobs to those sensors?
 

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Visited my Jeep dealership to get a rear interior trim piece replaced (left side of trunk, where the hook for the cargo cover is. That piece).

Supposedly it is a lengthy replacement and they have to take apart a lot of the trunk area. I discovered today that none of my passive entry is working. Trunk, driver/passenger doors, nothing. I checked the settings and passive entry is still selected.

Anyone know what they could have done to cause it to fail? Simple fix?
So the small, thin trim piece that runs all along the rear trunk area (surrounds the trunk latch and the two rear hooks) is what hides the proximity sensor. Could always pop that off and see if they disconnected it. Maybe of it's unplugged or not securely connected, it affects all sensors? Maybe...
 

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Not sure if the 2018 is the same as the 2014 but when I installed a backup camera I had the same issue. Turns out that I neglected to connect the harness that is under the rear panel by the hold down clips. Once I connected the harness everything worked.
 

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Discussion Starter · #9 ·
How hard is it to remove the trim piece that everyone is referring to?

Does anyone have a photo of the piece that can post?
 

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How hard is it to remove the trim piece that everyone is referring to?

Does anyone have a photo of the piece that can post?
It's VERY easy. Pop caps off the hook things with a flathead. Unbolt em. Then use a flat head or trim removal tool to pop out that panel. I will get pics tomorrow for u if you need.
 

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Discussion Starter · #11 ·
It's VERY easy. Pop caps off the hook things with a flathead. Unbolt em. Then use a flat head or trim removal tool to pop out that panel. I will get pics tomorrow for u if you need.
That would be amazing! If you happen to know the module or what you think the issue may be I’d really love to see that too. I would love to be able to skip going back to the dealership
 

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Discussion Starter · #14 ·
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Discussion Starter · #15 ·
The above thread has good details for the trunk sensor. Also note that the passive entry system has the controller (Radio Frequency Hub - RFH) located behind the panel that was worked on:
Now this is interesting. Seeing where that’s located makes me think they messed it up that module while replacing the trim piece, which is not an easy fix.

I’ll have to take a look at it this weekend and try to fix it myself. Otherwise it’s back to the dealer. Yay
 

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Discussion Starter · #17 ·
YOU ALL ARE THE ABSOLUTE BEST!!!!!!

I was able to pop off the rear trim piece of the tailgate using a 7mm socket wrench to remove the tow hooks and then pulling the piece straight off. Wouldnt you know it but the stupid little connector was unplugged! Plugged it back in and all systems are back to normal!! its fixed!!!!

You all saved me another trip to dealership for a total of 10 minutes of work. Thank you Thank you Thank you!!
 

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YOU ALL ARE THE ABSOLUTE BEST!!!!!!

I was able to pop off the rear trim piece of the tailgate using a 7mm socket wrench to remove the tow hooks and then pulling the piece straight off. Wouldnt you know it but the stupid little connector was unplugged! Plugged it back in and all systems are back to normal!! its fixed!!!!

You all saved me another trip to dealership for a total of 10 minutes of work. Thank you Thank you Thank you!!
That's exactly what I HOPING it was. Really glad it worked.
 

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Visited my Jeep dealership to get a rear interior trim piece replaced (left side of trunk, where the hook for the cargo cover is. That piece).

Supposedly it is a lengthy replacement and they have to take apart a lot of the trunk area. I discovered today that none of my passive entry is working. Trunk, driver/passenger doors, nothing. I checked the settings and passive entry is still selected.

Anyone know what they could have done to cause it to fail? Simple fix?
We understand this is rather inconvenient, protect1989. If you decide to head back in, we're available via direct message and would be happy to help with any questions you may have.

Jasmine
Jeep Social Care Specialist
 
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