I guess we are going to have to agree to disagree. I have a feeling your post was thrown out as bait anyway.
Of course you do. Please don't take anything in this post personally, I'm going to try to be fair in my replies.
I can assure you it was not thrown out as bait. I took a lot of crap from a lot of people when my GC had all its problems, and didn't find it helpful when people would tell me, "Nothing wrong here! Jeeps don't have any more issues than any other brand, people just complain when they have problems." This, at the same time I continued to proclaim just how much I loved my GC and how there was really nothing else on the road that I wanted to drive -- I just wanted mine to be reliable and for the dealers to be solid. Neither ended up being true.
I doubt very highly you can find a true luxury vehicle that has all the features and capabilities of the Grand Cherokee or Cherokee.
Dunno. I think Range Rover has pretty much built that reputation all over the world as well, don't you think? I mean, you see them in the deserts and the rainforests. Top Gear ran one up the side of a mountain.
My new Cherokee's transmission is a bit rough while the software is in adaptive mode. I kind of expected that and am not running off to my dealer and throwing a tantrum. I think your expectations depend on if you have done your research and know what to expect ahead of time, if your expectations were realistic to begin with, and the purpose you bought the vehicle for.
Respectfully, a lot of us were told by dealers that our brand new GC's that were shifting harshly were just "adapting" to our driving. Then bingo, three months later suddenly there's a "software fix." Complaining about nothing? Or did Jeep know it had a problem? I wonder.
Honestly, having grown up in the Michigan auto industry, I am amazed that vehicles are built and run as well as they do. That is not a knock at the American auto workers but just pointing out with the thousands of parts and all of the high tech in today's vehicles I am pleasantly surprised that they operate as well as they do.
My wife heard almost the exact same comment from our dealer -- "you know, these are complex rolling machines." I wanted to hurt someone when she said the dealer told her that. Every car out there today is a rolling machine. That's not an excuse for shoddy quality control.
A lot of people have a problem with union auto workers. They are not the uneducated wrench turners they used to be. My dad was a skilled trades electrician for Chrysler Trenton Engine and Chrysler Trenton Chemical before he passed away. He was always going to school and getting more training. It is amazing the amount of experience and education you need to be an auto worker today.
I don't blame the workers one bit. In fact, I knew going in (despite what some Jeep advocates might say) that the odds were I was going to have trouble with any new Jeep. That's why I leased. I wanted to be able to walk away if necessary and not get stuck selling a problem vehicle. I was willing to take the chance, and even willing to deal with a few issues because it was such a marvelous vehicle. But my dealer ended up being just terrible, and I have heard similar horror stories about every dealer within 50 miles of me (we have six or seven in the area). The bottom line is the COMPANY and the DEALERS have to make customer service #1. The problem is that the products are so appealing and are at the right price point that they sell IN SPITE of the terrible customer service and dealer network. Just anecdotally, I'd say about 10-20% of people on these forums who have problems are satisfied with their dealer and Chrysler and how they were handled. But there are far more who had major issues with how they were treated. And yes, I have an axe to grind in that department. But I am a Jeep fan and I still hope they work these things out. I still own my Wrangler and love it. Toledo built a damn fine vehicle for me, and I am grateful to all the workers there. I know Jefferson takes great pride in the vehicles they build there, and rightfully so. The issues I have with Chrylser/Jeep are mostly with corporate, and the local dealers (and regional service).
Bottom line -- had Chrysler/Jeep taken care of me and stood behind my $40K automobile, I'd still be a happy customer. They didn't, and I'm not.
Strange thing is when Chrysler closed CycleWeld, the Japanese, bought, stripped, and flew back to Japan all of the high tech equipment in that plant (a lot of which my dad had installed and maintained). They especially wanted the paint mixers. Yet people hold up the foreign vehicles as quality as compared to ours. No thank you. I will take a Grand Cherokee or Cherokee even with problems over any foreign vehicle any day.
I wasn't going to make this into a foreign/domestic issue, but since you mention it, is it coincidence that ALL of the five Japanese-built vehicles I've owned in the last 20 years had absolutely zero issues with anything over the course of time I had them (OK, there was a TSB for my Mazdaspeed6 for a turbo heatsoak issue) while the first new American-built vehicle I've bought had severe enough problems that it qualified for a buyback?