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Discussion Starter #1
I should have seen the writing on the wall. I bought a new 2012 Overland 5.7L which now has 21000 miles on it and luckily it is still under warranty. After reading about problems with the Quadra Lift system on this forum, and others, I thought it wouldn't happen to mine. Well it did when suddenly I got the "service air suspension immediately" message. I had used the system often as it was supposedly designed, mainly the park and aero modes. I brought it in to the dealer who changed the control module. I then encountered the same problem a mile down the road along with a "system cooling" warning. I brought it in again and was told that they will consult with Chrysler on a solution. As of now all of the control buttons constantly blink and the suspension is inoperable but the Jeep is still drivable. Will update on the repair progress but I am TOTALLY convinced that ALL QUADRA LIFT SUSPENSIONS WILL EVENTUALLY FAIL. I wish I never went with it. It is beyond me how such an ill designed system is put out on the market. There should be a RECALL
 

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Sucks to hear you're having problems this early. I just hit 23 miles and no issues with the air suspension and I use it daily like you for aero mode, sport, and park/entry. Good thing you're covered as I assume it can get very expensive to repair.
 

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Although there have been many reports of problems, when a poll was conducted here last year the majority of responders had no problems. Recalls are typically for safety related items, not convenience features.

For some reason, diagnosing these systems seems to be more difficult than most. Don't let it upset you ... It's just a machine.


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I had the same fear when planning on my 2015 model in the fall. However the poll showed something like 98% have had no problems. And they shouldn't, since air suspension has been used in cars for over 100 years.
 

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Just guessing, but part of the issue is when the QL system fails, it's pretty abrupt and has a large impact, since it's a single system that potentially affects the entire vehicle.

Where as generic shocks/struts, etc. are 4, individual systems, so it's pretty much impossible to have a systemic failure of the entire suspension. You can have one blown shock, but never all of them. One blown shock is bad, but not necessarily fatal to the operation of the vehicle.

This makes failure of the QL system even more likely to draw ire and dismay from customers, especially something like a system leak that can make the vehicle un-drivable.

Who knows how many folks have suspension issues that we simply don't hear about.
 

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Who knows how many folks have suspension issues that we simply don't hear about.
The same can be said for folks who have had no issues...it's actually less likely that folks who are problem free with "post" anything since people are more inclined to seek out assistance for problems rather than deliver kudos.

That said, one of the reasons I purchased a MaxCare lifetime extended service contract is because of all the expensive components including QL that potentially could fail and be costly to replace over the 5-7 years I'll likely hold this JGC...
 

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I should have seen the writing on the wall. I bought a new 2012 Overland 5.7L which now has 21000 miles on it and luckily it is still under warranty. After reading about problems with the Quadra Lift system on this forum, and others, I thought it wouldn't happen to mine. Well it did when suddenly I got the "service air suspension immediately" message. I had used the system often as it was supposedly designed, mainly the park and aero modes. I brought it in to the dealer who changed the control module. I then encountered the same problem a mile down the road along with a "system cooling" warning. I brought it in again and was told that they will consult with Chrysler on a solution. As of now all of the control buttons constantly blink and the suspension is inoperable but the Jeep is still drivable. Will update on the repair progress but I am TOTALLY convinced that ALL QUADRA LIFT SUSPENSIONS WILL EVENTUALLY FAIL. I wish I never went with it. It is beyond me how such an ill designed system is put out on the market. There should be a RECALL
I agree that eventually they all will fail but I would also agree that eventually every part in the vehicle will fail if you own it long enough. Eventually could be a long time. There really is no time limit on eventually. There really have not been a lot of qudra lift problems recently talked about on here.
 

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Not very confidence inspiring but I've taken my 2011 hemi in and just got her back recently... I believe this is the 7th or 8th time I have taken her in to deal with the air suspension. I'm considering the possibility of getting rid of it and replacing it with a normal suspension system once my extended warranty is out... because there's no way I'm paying for crap JEEP can't fix. So far I've received the car and no issues but it's only been a few days. *sigh*

I agree with you. Air suspension is a total waste of money. Once it fails... it seemingly never stops failing. If it doesn't fail, you're one lucky sob! Unfortunately, I don't have faith in them anymore and will probably never purchase a vehicle with air suspension ever again.
 

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Discussion Starter #9
Been in the dealer shop for over a week to diagnose the problem. Was told that the compressor needs to be replaced. Wonder what the cost would be without being under warranty. Am I looking to less than three years until it fails again? I'm not waiting for that to eventually happen. Selling!
 

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Discussion Starter #10
Eventually yes, but what I meat was prematurely eventually, as compared to the rest of the vehicle's systems. ..and eventually stick the unsuspecting owner with a HUGE repair bill once out of warranty. Jeep paid for their crappy system this time but I'm not waiting around for the next time for it to "eventually" fail again. Good luck to other Quadra Lift owners.
 

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Discussion Starter #11
The saga continues...compressor and control module replaced at 23,000 mi. I know better than to test the system BEFORE leaving the dealer lot. which I did. I ran it through the modes and it again failed and is undriveable. I can't believe that Jeep still equips these systems in the newer models. I asked the dealer what the estimated cost would be if it was out of warranty. The answer was over $3,500 plus the cost of a rental. I would have to say that Jeep made no money on my sale. Do yourselves a favor and don't buy Jeeps with Quadra Lift. Maybe they will somehow get the hint.
 

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I ran it through the modes and it again failed and is undriveable.
How do you mean "undriveable"? Did the suspension lose all lift? Only other experience I have had with a failed air system was on a Rover. Yeah, it failed but that just meant it was stuck in that height setting. Drove it for months like that. Just wondering, since it is a strong assertion.
 

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Discussion Starter #13 (Edited)
At this point the rear fails to lower and only one of the front air bags will raise to any level with all of the typical system failure messages. The dealer has been working with Jeep techs for weeks with no solution as of yet. I referred the matter to Jeep customer service 800-992-1997 today who opened a case file. Was told that a rep will contact me in a day or so after consulting with the dealer and Jeep techs. I am pushing for a buy back or free Max Care Warranty if reasonably fixable. Keep yalls posted.
 

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Discussion Starter #14
A complete overhaul of the system (minus balloons) took 10 days in a loaner car. I've had it back for 3 weeks now without any problems. YEAY! I just settled my case with customer service for a free 8yr/120,000 mi Max Care. It starts at date of purchase, so I essentially have 5 1/2 years or 97,000 mi till its completely out of warranty. Was NOT a pleasant process and was the worse customer service experience ever. It took numerous calls and over 2 months to get through their B.S. and make them stand up for their product. I pushed hard for a lifetime but settled for less to save my sanity. Some might say its a worthy settlement but the process to get there ain't worth a Quadra Lift.
 

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Greetings,

The only problem I had with the Quadra Lift was when I first got the JGC, I installed aftermarket HID lights which caused all kinds of problems with the QL. An that is because they installer forget to use the Hi-Cam electronic ballast for the lights. It took a while to figure out the problem and it was the service dealer that picked it up. Once that was remedy, the QL was reset by the service center.

I have now over 52K on my JGC and I use the QL in Aero mode every time when I am on the highway, parking mode when somebody needs and the other 2 modes when I needed it. I have no problems since that episode.

Best for now.:)
 

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You all have me scared. I'm thinking of selling my 2012 Overland
Why? While there certainly have been some issues on some jeeps, such as with the OP's, the majority don't have any issues at all. There are hundreds of thousands of these things on the road! Remember that folks are more likely to post about problems than they are to post about their happiness...nature of online forums.
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OP, I'm glad you got your repair and hope that the extended service contract at least gives you some room to breath.
 

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I need help. My 2011 GC is currently sitting in the garage with no air in the system. It's down in park/exit level, but the button and screen shows it is at normal ride height. No error message on the EVIC, it just won't move from park/exit height no matter what i press. I can't drive it because I'm worried it will damage multiple other components. Called Jeep to open a ticket this evening, calling dealership in the morning. Had it in the dealership for 2 days back in April 2013, it has never been able to reach OR2 level. They found no leaks or issues. All other levels worked until this. Control Module? Compressor? Thoughts?
 

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I need help. My 2011 GC is currently sitting in the garage with no air in the system. It's down in park/exit level, but the button and screen shows it is at normal ride height. No error message on the EVIC, it just won't move from park/exit height no matter what i press. I can't drive it because I'm worried it will damage multiple other components. Called Jeep to open a ticket this evening, calling dealership in the morning. Had it in the dealership for 2 days back in April 2013, it has never been able to reach OR2 level. They found no leaks or issues. All other levels worked until this. Control Module? Compressor? Thoughts?

Battery reset? Just to get it back to functional?


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Phil
 

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You should be able to drive it to the dealer...keep your speed down and know it will not be comfortable. I had a similar issue, but it was cold-related and intermittent. After troubleshooting, they replaced the compressor.
 
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