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2014 GC Summit
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Discussion Starter #1
Just purchased a 2014 JGC Summit for my wife a couple days ago along with an extended warranty. Next day we get a message 'Service Air Suspension Immediately'. Doing some research I found quite a few people with similar issues. Replacing the air compressor was talked about as well as an issue with a kinked airline. I did a quick search for the air lines but didn’t find anything on where the kinked lines are normally located. We have noticed the compressor kicking on every so often. I’m guessing there is a leak somewhere but I haven’t heard any leaking. Perhaps its too small of a leak to make any sound. We have an appointment to drop it off at the Jeep dealer to have it checked out, but figured I’d dig into the information as much as possible.

The issues with the air line kinking…where is this normally found?
Any other suggestions besides having the compressor replaced? I can hear the compressor kicking on but not sure if it’s working properly.
 

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Just purchased a 2014 JGC Summit for my wife a couple days ago along with an extended warranty. Next day we get a message 'Service Air Suspension Immediately'. Doing some research I found quite a few people with similar issues. Replacing the air compressor was talked about as well as an issue with a kinked airline. I did a quick search for the air lines but didn’t find anything on where the kinked lines are normally located. We have noticed the compressor kicking on every so often. I’m guessing there is a leak somewhere but I haven’t heard any leaking. Perhaps its too small of a leak to make any sound. We have an appointment to drop it off at the Jeep dealer to have it checked out, but figured I’d dig into the information as much as possible.

The issues with the air line kinking…where is this normally found?
Any other suggestions besides having the compressor replaced? I can hear the compressor kicking on but not sure if it’s working properly.
Hi groundzero2010,

Sorry to hear about this! Please don't hesitate to send us a PM with any questions or concerns that may arise during your dealership appointment, we're happy to assist if needed.

Andrea
Jeep Social Care Specialist
 

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Literally the only thing you can do is trace all the lines from the tank to compressor to bags and check for leaks. It could be anywhere. Thats what a technician would have to do as well to verify the leak(s). Download an air line schematic to help if needed. The tank is under the rear seats/cargo area. Compressor is in front of the passenger wheel well.
 

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2014 GC Summit
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Discussion Starter #5
Thanks for all the helpful information! I'll definitely trace out as much line as possible and see if I can find a leaky line. Jeep dealer appointment is setup for tomorrow morning. I'll let you know how it goes.
 

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I have had my 2015 at the dealership 5 times now for that same issue, they still have not resolved it. It's currently been at the dealership for 11 days while they still try and repair it again. They seem perplexed as to the cause as I have had the compressor and module replaced multiple times, checked for leaks, refilled the system, etc. They keep talking to the Chrysler engineers to come up with a resolution, but at this point I am not hopeful. Based on discussions with the dealer they have already sunken in $10k in parts and labor, which seems silly to me. I guess my next step is to contact Chrysler as I seem to be getting no where with the dealer as they give me no time frame for having it fixed or giving me other options or compensation for all this, and have been without my Jeep for awhile and wasted alot of my time. I was able to get a rental under my extended warranty, but still a major inconvenience and frustrating process.
 

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2011 JGC Overland
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As these QL suspensions deteriorate with age, I suspect failure reports will increase. I sure hope the supply / demand model adjusts quickly and drives some of these prices down.
 

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2014 GC Summit
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Discussion Starter #8
As these QL suspensions deteriorate with age, I suspect failure reports will increase. I sure hope the supply / demand model adjusts quickly and drives some of these prices down.
This would be a good spot for some aftermarket companies to find a profitable niche. :thumbsup: #AIRLIFT #RIDETECH #ACCUAIR
 

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I have had this message twice only. Both times it was on a cold morning 10'-20's degrees. Restarted and it went away. I have been in colder temps with no issue. Thinking there might have been moisture in the line that froze. Also, I do notice that may times the suspension kicks on when vehicle is just sitting. Sometimes it goes up, sometimes it goes down. Neither very much in any direction. Vehicle is off, keys out etc
 

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2014 GC Summit
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Discussion Starter #10
Took the JGC to the Jeep dealership early Friday morning. Still don't have any diagnosis. Technically they've only had Friday and Tuesday to work on it as the techs don't work weekends and Monday was labor day. Crossing my fingers whatever it is, that it's covered under the extended warranty I have in place.
 

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I have had my 2015 at the dealership 5 times now for that same issue, they still have not resolved it. It's currently been at the dealership for 11 days while they still try and repair it again. They seem perplexed as to the cause as I have had the compressor and module replaced multiple times, checked for leaks, refilled the system, etc. They keep talking to the Chrysler engineers to come up with a resolution, but at this point I am not hopeful. Based on discussions with the dealer they have already sunken in $10k in parts and labor, which seems silly to me. I guess my next step is to contact Chrysler as I seem to be getting no where with the dealer as they give me no time frame for having it fixed or giving me other options or compensation for all this, and have been without my Jeep for awhile and wasted alot of my time. I was able to get a rental under my extended warranty, but still a major inconvenience and frustrating process.
Hi jeepguy3,

Sorry to hear about this! Have you contacted Jeep Customer Care to have a case opened for further assistance? If not please send us a PM with your VIN so I can start this process for you.

Andrea
Jeep Social Care Specialist
 

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I have had this message twice only. Both times it was on a cold morning 10'-20's degrees. Restarted and it went away. I have been in colder temps with no issue. Thinking there might have been moisture in the line that froze. Also, I do notice that may times the suspension kicks on when vehicle is just sitting. Sometimes it goes up, sometimes it goes down. Neither very much in any direction. Vehicle is off, keys out etc
That is normal, mine does it too.
 

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2014 GC Summit
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Discussion Starter #14
Bad news all around... Jeep dealer got back to me after a week of diagnosing the issue. They came to the conclusion that the suspension mode switch and suspension control module were the culprits and came with a price tag of $1468 in which the extended warranty doesn't cover 'Suspension parts'. Seems as if these would also fall under electrical components.

Anyone have part numbers on these two items? Perhaps a place to get them at a reasonable deal? 1468 is a big hit after just recently purchasing this thing.
 

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Bad news all around... Jeep dealer got back to me after a week of diagnosing the issue. They came to the conclusion that the suspension mode switch and suspension control module were the culprits and came with a price tag of $1468 in which the extended warranty doesn't cover 'Suspension parts'. Seems as if these would also fall under electrical components.

Anyone have part numbers on these two items? Perhaps a place to get them at a reasonable deal? 1468 is a big hit after just recently purchasing this thing.
What kind of extended warranty did they sell you? Is it a Mopar plan or something else? Sounds like they are lying to you. A control module is not a "suspension component", and neither is a switch.
 

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Discussion Starter #16
What kind of extended warranty did they sell you? Is it a Mopar plan or something else? Sounds like they are lying to you. A control module is not a "suspension component", and neither is a switch.
Unfortunately it isn't a Mopar plan its from ASC Warranty (https://www.ascwarranty.com/asp/customers.asp?ID=100002)
Purchased the deluxe plan which is supposed to cover quite a bit more. Apparently since it doesn't specify that part it isn't covered. I did happen to find some part numbers. One is called a transfer case switch. I would think that should be covered.

Part#: 68258736AA
Part#: 68250080AB
 

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That's a bummer...the MoPar MaxCare Extended Service Contract covers this fully. (been there...done that...)
 

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before dumping $$$ into it did you talk to andrea, aka jeep care, about trying to resolve this? i mean they had your vehicle for how long to tell you it was 2 electrical components. in my eyes i would have looked into all things electrical associated with the system before going on a goose chase for a "leak." tech's at dealers i don't think get enough training. good luck to you and i've been down the same path many years ago.
 

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Well if that's what they suspect is problematic, that's $630 in parts that you could replace yourself. Then have them clear the codes after the repair, if there is any.
 

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Discussion Starter #20
before dumping $$$ into it did you talk to andrea, aka jeep care, about trying to resolve this? i mean they had your vehicle for how long to tell you it was 2 electrical components. in my eyes i would have looked into all things electrical associated with the system before going on a goose chase for a "leak." tech's at dealers i don't think get enough training. good luck to you and i've been down the same path many years ago.
Our vehicle is still at the Jeep dealership. Day 24... Wasted a good week waiting for parts to arrive that were never shipped or were lost (who knows) but the dealership finally (last Thursday) decided to order the parts from a different state and have them overnighted. The latest update was the two parts had arrived and they were installed Friday (9/22) and they've been trying to get the air suspension module programmed to the vehicle. They worked on getting it programmed Friday afternoon and all day Saturday with no luck. Now they think it may be a bad module?!?

Can't seem to wake up from this nightmare. :(
 
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