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Discussion Starter #1
I rejected delivery of my factory ordered 2014 Jeep Grand Cherokee Summit. I had too many concerns with the build quality I saw on the vehicle. My salesperson stated they had never seen anyone look over a vehicle as closely as I did. I suppose that has been working in their favor thus far. Before coming to this decision I tried to get some perspective to make sure my standards were not unrealistic. I decided to take a look at other vehicles with an MSRP of around $55,000. This meant looking at various Audi, BMW, and Lexus models. I did not see the egregious exterior panel misalignments and interior fitment I saw on the Jeep. My concern was this: If this is considered acceptable on the outside of the vehicle, what could the quality be in the places you can't obviously see.

When I told my salesperson I had looked over other similarly priced vehicles he replied, "Hey, well, we're not Audi, BMW, or Lexus." I pointed out that the price would seem to indicate FCA believes they are making a comparable product.

I believe that FCA has capable personnel who can design a desirable vehicle. Unfortunately, the end product is let down by poor assembly. Whose fault it is is irrelevant. My wife and I have been lucky thus far with her recently purchased 2014 Jeep Cherokee. Its build quality was decent, not great, but acceptable. Walking the lot of the Chrysler, Dodge, Jeep, and Ram dealership showed obvious build quality issues on other Jeep-branded vehicles. This can only occur en masse if the company's culture believes this level of quality is sufficient.
 

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Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
 

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Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
I was wondering the same. Do they just find another one available?
 

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Discussion Starter #5 (Edited)
Well, you know what they say... an ounce of prevention is worth more than a pound of cure.

Just out of curiosity, once you say, "I am not taking this car", what happens next? I mean, you can just reject a car like that?

Thanks.
The dealership did an early trade in on my previous car. That is, they took the vehicle from me a day after I placed the order. I made sure at that time that I still had the same rights as anyone else would who would trade in a vehicle at the time of delivery.

When I refused the delivery of this vehicle, the dealership cut a check which was the difference between what they gave me for my trade in minus the payoff amount of the loan (I was not "upside down", i.e., owed more than the value of the vehicle). I did not provide a down payment, but the dealership held the funds of my trade in, which they had sold off, for the duration of the build process. In Pennsylvania, the trade in value is non-taxable, that is, the sales tax is only paid on the difference between the new vehicle's sale price and the trade in value.

The dealership asked that I pay them $500 for refusing the vehicle. I begrudgingly did. I don't believe there was any legal obligation to do so, however. Ultimately, this means I paid the dealership $500 and no longer have any tax savings when I purchase my next vehicle. At a sales tax of 6%, that would mean, for example, $3,000 in taxes on a $50,000 purchase, which is not insignificant. Faced with the prospect of taking a vehicle I would likely try to sell shortly thereafter, I felt this was still preferable to the potential monetary loss due to vehicle depreciation.

Ultimately, refusing this vehicle caused me to lose money. Had I not done any early trade in, which the dealership suggested I do, this process would have been less complicated. Until you sign the paperwork taking possession of the vehicle you do not own the vehicle. At that point, any issues you have with the vehicle are your problem.

As a buyer, you have the right to refuse the delivery of a vehicle for any reason. I rejected the vehicle due to poor build quality.
 

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Good to know your rights and thanks for the explanation.

Since the vehicle wasn't up to your standards and it wasn't really a subjective complaint (I am sure there were things that were wrong); why pay them anything? I mean, they were supposed to provide you with a new vehicle that was in new order (nothing wrong with it inside and out) so why pay them anything?
 

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Discussion Starter #7 (Edited)
Good to know your rights and thanks for the explanation.

Since the vehicle wasn't up to your standards and it wasn't really a subjective complaint (I am sure there were things that were wrong); why pay them anything? I mean, they were supposed to provide you with a new vehicle that was in new order (nothing wrong with it inside and out) so why pay them anything?
I struggled with this dilemma. I didn't feel as though I should pay a dealership because FCA can't assemble a vehicle correctly.

The dealership's argument is that they had a vehicle which would take longer to sell due to its configuration. In my mind, if the dealership had a concern over the refusal of the vehicle, they should have taken it up with FCA. I assume the dealership's belief is that the vehicle is "good enough" for a Jeep-branded vehicle and will not perform any of the repairs to the vehicle I would have wanted to consider taking delivery.

Ultimately, I paid the $500 to end what could become a messy fight with the dealership.
 

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Whoa! I'm surprised no fanboys have showed up yet to flame on this. It's coming :)

Seriously though, that sucks for you. Out of curiosity, how does the build quality of the '14 Cherokee stack up? I only read the WK2 boards.

Incidentally, fanboys, I'm still not discouraged and still plan to purchase a '15 this summer/fall. But you can bet I'll be giving it a thorough pre-delivery inspection. Might insist that they put it up on a lift for me in the service bay before I drive away...
 

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Good for you sticking to your guns.

Fortunately for me, my 2014 Overland's build issues were minor and I was able to correct them myself. I just hope I don't have all the issues I had with my early build 2014 Limited!

I guess Chrysler will learn the hard way that if you want to run with the "Big Boys" when it comes to perceived quality, you have to actually display it. I'd also like to see Chrysler make big improvements in their dealership network as well...modeling the Japanese establishments at least. Out my way, all the Jeep dealerships I've visited is like a Hot Tub Time Machine ride to the 80's...bad hair and all!

:lol:
 

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Your a nicer guy than I am. If these build issues were that obvious there's no way you should be expected to take delivery and there's certainly no way it should cost you anything. Unfortunately it doesn't sound like your getting another Jeep, otherwise I would make my best deal with another Jeep from the same dealership and when they pretty much agree on it I would do the deal if they take an additional $500 off it. For the record I have a Sept 2013 build Limited and so far it's perfect except for the NAV no matter what I do it takes me down every freakin street. So that battle will begin soon if it's not fixable.
 

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I decided to take a look at other vehicles with an MSRP of around $55,000. This meant looking at various Audi, BMW, and Lexus models. I did not see the egregious exterior panel misalignments and interior fitment I saw on the Jeep.
I'm gonna give my 2 cents, which I just love to do, on this itty bitty part here. Hubs has worked for Lexus for a long time and MB before that, and they may not have as many fitment issues, but the issues they have are far more pricy and time consuming to repair. I would rather do a one time fix to re-align a body part than lose my car for days on end for a longer term repair. I've had a Grand Cherokee in one form or another since 1996 and have had very very few issues. My 13 has been to the dealer for 2 oil changes in 16 months of ownership, that's it for dealer visits. I had 2 recent Lexus's because of the employee lease program, one lasted 4 months the other 1.5 years. I only kept the POS that long because I couldn't give the darn thing away. Not so good when the vehicles were practically free to drive and I couldn't wait for them to be gone. There's no shortage of big time issues and recalls on the high end cars, the higher end owners just don't spend all their time on forums complaining about every squeak and rattle.

I don't care if you buy a Jeep, Kia, Lambo, Lexus, or Bentley...they all have service depts. for a reason....none are even close to perfect. And that is my 2 cents....although we may have drifted into 3 or 4 cent territory there. :)
 

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Outrage, Do you have any photographs on what was wrong so others would know what you found and what they could look for? That would be very interesting to see what you are talking about.
 

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Discussion Starter #15 (Edited)
Whoa! I'm surprised no fanboys have showed up yet to flame on this. It's coming :)

Seriously though, that sucks for you. Out of curiosity, how does the build quality of the '14 Cherokee stack up? I only read the WK2 boards.

Incidentally, fanboys, I'm still not discouraged and still plan to purchase a '15 this summer/fall. But you can bet I'll be giving it a thorough pre-delivery inspection. Might insist that they put it up on a lift for me in the service bay before I drive away...
The Jeep Cherokee in our possession is of average build quality for a product of a domestic manufacturer. It's mediocre. That means slightly misaligned doors and the like. Some of the Cherokees on the dealership's lot were fairly poorly built, but they weren't nearly as bad as the Grand Cherokees. There is less trim to incorrectly install on a Cherokee, however.
 

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Whether or not the issues would have caused others to turn to another manufacturer, I don't know. But, I think the OP made the right decision. He said he was picky. If he did take this vehicle after getting his check list taken care of, he would spend too much time looking for things that are less than perfect ... and would probably find them. That's no way to enjoy a new car.

I hope he finds something to his liking, and doesn't try to swipe his wife's Cherokee. :)


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I'm curious. When you say "misaligned door" what does that mean? Does it not close properly?

Maybe I'm just inobservant but I've never seen "misaligned body panels" on any car I've owned. What I imagine when I read that phrase is something like where two panels come together, one sticks out farther than the other. Or one is somehow rotated so that the gaps between the panels get smaller/larger as you trace along them.
 

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Discussion Starter #19
Whether or not the issues would have caused others to turn to another manufacturer, I don't know. But, I think the OP made the right decision. He said he was picky. If he did take this vehicle after getting his check list taken care of, he would spend too much time looking for things that are less than perfect ... and would probably find them. That's no way to enjoy a new car.

I hope he finds something to his liking, and doesn't try to swipe his wife's Cherokee. :)-
We've been quite happy with the Cherokee thus far. We checked out almost every competitor in the class before selecting it. The only major deficiency is the calibration of the transmission. It could stand some additional tweaking.
 

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Discussion Starter #20
I'm curious. When you say "misaligned door" what does that mean? Does it not close properly?

Maybe I'm just inobservant but I've never seen "misaligned body panels" on any car I've owned. What I imagine when I read that phrase is something like where two panels come together, one sticks out farther than the other. Or one is somehow rotated so that the gaps between the panels get smaller/larger as you trace along them.
The orientation of the door is not consistent with the opening in the body or the door next to it. That is, the gaps around the door are inconsistent. This can be visualised most easily near the chrome trim both above and below the doors' windows. This should, ideally, provide a common point of orientation.
 
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