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Discussion Starter #1
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Hello, my name is Weck, And my jeep too suffers from a module/communication failure :mad:

last weekend, the EVIC display starting going berserk flashing a "Do not shift .. " warning but it would not stay on long enough to read it.

The jeep was driving fine otherwise.

Eventually, the entire message stayed up, it was "service Transmission. Continue in Drive. Do not shift or turn off until you reach a desired location as you may not be able to shift again" or something like that.

So, got home, tried reverse, park, off, on, message went away, all was fine for another 3 days of driving.

Already was planning an oil change and a TSB update, so added this to list. Dealer found several codes, but nothing related at first.

Then, it started throwing codes when they were updating per the latest TSBs, which they claim them traced back to the air suspension module (apparently many of the other modules run through this one). I inquired and they assure me the ground strap issue and the CanBus connector in the passenger footwell also checked.

On backorder till 7/15 and Chrysler has advised they do not let me drive the vehicle! There are 83 other orders for this part ahead of me on the wait list per the dealer, so there is something going on.

Now, the rant. So, I'm stuck with a POS Dodge Journey for at least 2 weeks (probably longer), holiday weekend, can't tow anything, finishing up a kitchen remodel, and have our second child due any day now.... :slapfight:

They claim they can't pull the part from a new jeep as they are hard coded with the VIN... he's going to try to see if they can get one from the line. I'm not holding my breath on that one... :(

I know things happen but c'mon, Jeep, at least make the damn parts available!

Rant off...

Ironically, today is the 1 year anniversary of when I took delivery.
 

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Discussion Starter #2
Now the part is estimated to show up 7/23 ... not holding my breath. My dealer apparently sucks at getting the part any earlier either ... useless.

Just got off the phone with Customer Care. had to explain that, IF the part ships that day and IF the dealer gets it in the vehicle and IF that solves the problem, they will be within 7 days of the lemon law out of service threshold.

I cannot believe that Jeep's parts supply can be this bad!

I was having a pretty much problem free ownership experience before this...

22 days to get a "critical" part for a vehicle currently in production?
What a joke.:mad:
 

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It is a bit ridiculous. I had to wait at least 20 days for a new transmission cooler line after the one from the factory contacted the front driveline and wore through at 369 miles due to improper assembly. The part magically appeared at the dealer FedEx overnight the day after I escalated my case through Jeep customer care. Then they had to spend four days going back and forth with engineering in Detroit figuring out how to R&R since nobody has had to replace a cooler line yet. They had to drop the axle, front diff, front driveline, exhaust and DPF to get enough clearance to R&R the metal cooler line.

We got dangerously close to lemon law territory and I wasn't happy about the free ATF undercoating I got as well as the deconstruction necessary to fix. I got Chrysler's resolution team to agree to a trade into a new one with very little out of pocket cost. It gets them out of lemon law liability and gets me a new Jeep.
 

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I escalated with Chrysler on Friday but have yet to hear back, so I called the dealer mid morning and said I'm coming up... as of noon I have my Jeep back. They agreed to release it back to me while they wait on the part.

The annoying thing is Chrysler techs told them to not let me drive it even though they diagnosed the error code as the likely result of a intermittent CANBUS communication failure, not any actually mechanical issue. I guess they weighed the risk of letting me drive it against the near certainly the part would not arrive before 30 days was up. It actually got pushed out another two days this morning...

I still cant believe they would have a 3 plus week back order on a supposedly critical "do not drive" part and would not have a plan B in place for customer's vehicles. They have bins of the parts sitting at JNAP obviously.

At least I'm out of that godforsaken Dodge Journey loaner... happy day.
 

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Discussion Starter #6
It must have been hell having to drive that Dodge!



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4 cylinder, 4 speed automatic... trying to keep up with traffic was an exercise in conserving momentum.

It literally would not spin the tires with the TC turned off in the rain... flooring it from a dead stop.:eek:

Now a Durango or a Ram, I could have lived with that for a couple more weeks if needed.
 

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I was in a POS Nissan when mine was in. It wouldn't spin the tires either. The CVT didn't help.
 

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you have reached a desired location...

Hello, my name is Weck, And my jeep too suffers from a module/communication failure :mad:

last weekend, the EVIC display starting going berserk flashing a "Do not shift .. " warning but it would not stay on long enough to read it.

The jeep was driving fine otherwise.

Eventually, the entire message stayed up, it was "service Transmission. Continue in Drive. Do not shift or turn off until you reach a desired location as you may not be able to shift again" or something like that.

So, got home, tried reverse, park, off, on, message went away, all was fine for another 3 days of driving.

Already was planning an oil change and a TSB update, so added this to list. Dealer found several codes, but nothing related at first.

Then, it started throwing codes when they were updating per the latest TSBs, which they claim them traced back to the air suspension module (apparently many of the other modules run through this one). I inquired and they assure me the ground strap issue and the CanBus connector in the passenger footwell also checked.

On backorder till 7/15 and Chrysler has advised they do not let me drive the vehicle! There are 83 other orders for this part ahead of me on the wait list per the dealer, so there is something going on.

Now, the rant. So, I'm stuck with a POS Dodge Journey for at least 2 weeks (probably longer), holiday weekend, can't tow anything, finishing up a kitchen remodel, and have our second child due any day now.... :slapfight:

They claim they can't pull the part from a new jeep as they are hard coded with the VIN... he's going to try to see if they can get one from the line. I'm not holding my breath on that one... :(

I know things happen but c'mon, Jeep, at least make the damn parts available!

Rant off...

Ironically, today is the 1 year anniversary of when I took delivery.
Finally what was the faulty part causing this issue? I’m having te same problem with my WK2 14’.
 

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Finally what was the faulty part causing this issue? I’m having te same problem with my WK2 14’.
Hi RuizWilli,

Sorry to hear of the trouble you are experiencing with your Jeep. If you're not able to determine a solution based on suggestions provided here, we kindly recommend connecting with your local Jeep dealer as they are in the best position to assist. Our team is just a PM away if you are in need of any assistance with that process.

Mark
Jeep Social Care Specialist
 

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What a stupid response, he already took it to a dealer, read the comments

Or is that you generic answer
 

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Um, am I missing something

The original poster took his vehicle to a Jeep dealer
Was not satisfied with the response he got

Now the Jeep community person says
Oh take it to your Jeep dealer

Can you not see a problem there.

If “mark” had said “ hey leave it it’s me I’ll sort it”

And did so in a timely manner I would have seen that as helpful

Get my point??
 

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Um, am I missing something

The original poster took his vehicle to a Jeep dealer
Was not satisfied with the response he got

Now the Jeep community person says
Oh take it to your Jeep dealer

Can you not see a problem there.

If “mark” had said “ hey leave it it’s me I’ll sort it”

And did so in a timely manner I would have seen that as helpful

Get my point??
No. The reply from Mark was not to the original poster, it was to RuizWilli who had NOT taken his vehicle to the dealer. RuizWilli was asking the OP what the solution to the OPs issue was. The OP never returned to this thread to say what the solution and replaced part was. So RuizWilli was left wondering "what was the solution". Mark suggested that IF RuizWilli did not find an answer to his question here, that he take it to a dealer.
 
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