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Welcome to the forum.
You said your Jeep is still under warranty.
Is that the bumper to bumper or an extended warranty?

If its bumper to bumper there shouldn't be any dealership run arounds.
But it sounds like they are going to try to deny the warranty claim blaming it on vandalism, misuse, etc. which would be next to impossible to disprove unless there was a witness involved then enter arbitration and lawyers.

As a last resort check with your auto insurance company.
They would likely have the repair done if the dealership, FCA, Stellantis or whatever their called these days digs in their heels.

And yes if more people reported things like this to the NHTSA maybe these auto companies would straighten out their act.
 

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Far as i know if you have comprehensive auto insurance they cover broken glass with no deductibles.
Unfortunately the dealership sounds like a bunch a Aholes trying to weasel out of a warranty claim.

Forget the service manager, most are programmed to reject claims where ever possible. I'd go directly to the dealership's general manager or preferably the dealership owner.

Since you have witnesses and mention that, if they still dig in their heels might threaten them with a law suit and see what happens.
But you'd have to go through FCA arbitration first before filing a law suit.
 

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Defects in tempered glass along with body flex can easily break. Rear hatch blew out on the Jeep last month with 500ish miles on it…..

Glad no one was hurt
In addition to glass defects and body flex, a bad install can permanently stress the glass enough to eventually cause it to shatter.
Then with glass defects, body flex or a bad glass install, ambient air thermal shock could be one catalyst that finally causes the glass to grenade. Such as hot glass exposed to hot direct sun light then the AC turned on could be one example.
 
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