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2012 GC Overland
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Discussion Starter · #1 ·
Hi there! I've been researching this on & off for the past couple of months, but I'm not seeing much (if anything) that sounds like my issue.

I have a 2012 Jeep Grand Cherokee Overland, 4x4 with a 5.7L HEMI - and OF COURSE - just rolled over 100k miles, so extended warranty is GONE.

Long & short - my suspension completely failed about 2 months ago. There were never any error messages, lights or anything else to signify the failure - just won't raise and lower anymore, and has been sitting SUPER LOW (like the front cowling rubs curbs). The dial to raise/lower to different modes (auto, sports, etc) lights up, but nothing changes when I move it (except for which mode is lit up).

Took it to my mechanic, and his diagnostic tools (with all the latest/greatest updates) cannot communicate with the suspension control module. Not at all. He recommended I take it to the dealer - who is happy to charge me $130 just to look at it. In the meantime, I have ZERO suspension, which means I'm bouncing all over the place, no ABS (I've locked them up more than once), no handling (one wheel peel as my son calls it, mostly when accelerating through a turn into traffic), and probably a handful more of other issues I haven't thought to mention or haven't noticed (yet). To reiterate - no error messages, no warning indicators lit up on the dash.

I'm tempted to just have my mechanic replace the suspension control module (whatever the proper name for it is) and go from there - but would love to hear from anyone who's experienced this in the past?

Thanks in advance!!!
Nicci
 

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Discussion Starter · #3 ·
At least 2 months - was in between jobs when it happened. Less than ideal, but mechanic didn't think I could hurt much driving it like this.
 

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Hi there! I've been researching this on & off for the past couple of months, but I'm not seeing much (if anything) that sounds like my issue.

I have a 2012 Jeep Grand Cherokee Overland, 4x4 with a 5.7L HEMI - and OF COURSE - just rolled over 100k miles, so extended warranty is GONE.

Long & short - my suspension completely failed about 2 months ago. There were never any error messages, lights or anything else to signify the failure - just won't raise and lower anymore, and has been sitting SUPER LOW (like the front cowling rubs curbs). The dial to raise/lower to different modes (auto, sports, etc) lights up, but nothing changes when I move it (except for which mode is lit up).

Took it to my mechanic, and his diagnostic tools (with all the latest/greatest updates) cannot communicate with the suspension control module. Not at all. He recommended I take it to the dealer - who is happy to charge me $130 just to look at it. In the meantime, I have ZERO suspension, which means I'm bouncing all over the place, no ABS (I've locked them up more than once), no handling (one wheel peel as my son calls it, mostly when accelerating through a turn into traffic), and probably a handful more of other issues I haven't thought to mention or haven't noticed (yet). To reiterate - no error messages, no warning indicators lit up on the dash.

I'm tempted to just have my mechanic replace the suspension control module (whatever the proper name for it is) and go from there - but would love to hear from anyone who's experienced this in the past?

Thanks in advance!!!
Nicci
Hi Nicci,
We regret to hear of these concerns, and understand how this happening just outside your warranty parameters could be frustrating. We would like to look into this further for you and see if there is any opportunity to assist. Please feel free to send us a private message should you choose to visit your dealer.
Julie
Jeep Social Care Specialist
 

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At least 2 months - was in between jobs when it happened. Less than ideal, but mechanic didn't think I could hurt much driving it like this.
You shouldn't be driving that vehicle at all in that condition...not only is it uncomfortable and unsafe, but it could also be damaging things even more. You are literally sitting on the lower bump stops...IE "no" suspension at all. And yes, you do need a dealer to service QL as it requires specialized training. etc.

The five miles between my home and my dealer a few years ago when I had a similar issue was downright painful...and slow.
 
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2012 GC Overland
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Discussion Starter · #6 ·
Hi Nicci,
We regret to hear of these concerns, and understand how this happening just outside your warranty parameters could be frustrating. We would like to look into this further for you and see if there is any opportunity to assist. Please feel free to send us a private message should you choose to visit your dealer.
Julie
Jeep Social Care Specialist
Well, darn - I didn't see this when y'all replied. Dealership (THANKFULLY) worked with me a little on the price of the replacement module - and while it doesn't ride quite as well as it did before (also has 140k miles on it now), it's SO MUCH BETTER!! Thank you for the reply, though!
 
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