Hey, you're MY14, with RJ4. RJ3 is for Laredos. Ltd and up have RJ4.
RJ3 - Uconnect 8.4 AM/FM/BT
RJ4 - Uconnect 8.4N AM/FM/BT/NAV
Au and ROW is exactly the same, as you will see my reply in the Map thread, I have read the saga. No idea what they did, or why they feel the need to bullshit you, may just be pure ignorance, but they should have done the update many times before.
Do it yourself, there is no harm, SOX has the update procedure there for you to download. Only the version numbers it references will be different due to the age of the guide, and you can ignore that older info.
Thanks. From that pdf how do I get to the downloadable files to update the radio?