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Was having some UConnect glitches on my 2018 JGC that I bought a couple of weeks back. Bluetooth paired phone not showing up, cannot stream from it, etc. The UConnect website showed I had an updated version when I entered my VIN number. I downloaded to a formatted 16GB USB flash drive on my Mac. But keep getting the following message when I plug it in to the Jeep.
“Cannot update software. Software not Compatible with Vehicle”

The instructions say this means the USB drive is not good or the files were not prepared correctly. Anyone else had this issue? Any suggestions? I have attached the instructions from Jeep in a pdf file.
 

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There was a recent over the air (OTA) update for the 2018 radio too - not overly extensive compared to the OTA for my former 2014 radio.
 

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Try again with NTFS formatting on the USB drive.
I used. a FAT32 formatted drive and it updated just fine -- also used a Mac, so we can rule that one out.

OP - Can you show us the contents fo your flash drive, you need to make sure you only have the 2 folders on it and nothing else.
 

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HI all, thanks for the replies. I had two folders in my USB drive like the attached instructions say. I first tried with FAT32 formatting I believe; then reformatted on the Mac to the "Mac Journaled" format. Both gave the same error. Will plug in the USB on another computer to see how the files appear; and may be try another drive.
 

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HI all, thanks for the replies. I had two folders in my USB drive like the attached instructions say. I first tried with FAT32 formatting I believe; then reformatted on the Mac to the "Mac Journaled" format. Both gave the same error. Will plug in the USB on another computer to see how the files appear; and may be try another drive.
Hi california.engineer,

The formatting does need to be FAT32. We always recommend a brand new drive and to make sure it has no files on it from the manufacturer. If you are still having trouble, please let me know!

Kori
Jeep Social Care Specialist
 

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NTFS worked fine for me both for flashing and music. Fat32 is not always available with larger USB sticks without using 3rd party software. The earlier gen radios could not do NTFS.
 

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When I have that problem interfacing my Android phone with Bluetooth devices, I reboot my phone and most of the times, they reconnect with no problem
 
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