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5 Posts
I tried to update my 2015 Jeep Cherokee Latitude just last night 2/3/21. I got the loop of death so I tried driving around and everything and nothing worked. I disconnected the negative battery cable and called it a night. This morning, 2/4, I called Uconnect and they said it wasn’t my fault and that they would pay for the issue to be fixed by the dealer. No one mentioned anything about a warranty or anything like that but I only have 59000 miles on my Jeep, so I’m not sure if that was a factor or not. Anyway, Uconnect contacted my local dealer and we have an appointment set up for the following week. It probably would have been sooner had it not already been Thursday but it’s fine. My biggest inconvenience is now I have to disconnect my battery every time I finish driving so my battery doesn’t die. Hopefully the dealer won’t try to charge me any additional fees but I will update my post after I get it fixed. Hopefully this means Uconnect is finally taking ownership of this issue and helping people like us out.