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Welcome to the Forum.Can you tell me what happened for them to replace it?? I’m in the same predicament, I go on Monday to the dealership, Uconnect said they would possibly pay as well.
Welcome to the Forum.Can you tell me what happened for them to replace it?? I’m in the same predicament, I go on Monday to the dealership, Uconnect said they would possibly pay as well.
Some USB drives have a hidden partition on them that contains proprietary backup software and I believe SanDisk is one of them. I have successfully used these by using EaseUS Partition Manager to remove the hidden partition and reformatting them as a single partition.Don’t know if anyone still need info use Kingston or Samsung flash drive I used sandisk failed so call and told me to buy either one of those and I bought Kingston and worked
Had it in the dealership, told them about the "rolling screen of death" issue, the battery died and would not take a charge. Had to pay for a new battery from the dealership. The service advisor wanted me to pay $368 for the updates so I ended up speaking g with the service manager. In the end the radio was "bricked" and my extended warranty faceted the radio, just had to pay my deductible.Don’t know if anyone still need info use Kingston or Samsung flash drive I used sandisk failed so call and told me to buy either one of those and I bought Kingston and worked
Couldn't you just remove the radio fuse? Seems easier than disconnecting the battery cable each time you finish driving.My biggest inconvenience is now I have to disconnect my battery every time I finish driving so my battery doesn’t die.
I tried this suggestion, but now the screen wont even turn back on now that its reconnected. Any tips on resolving that issue?Hi everybody, I’m a Challenger owner that stumbled on this thread googling around looking for a solution to this problem. Same issue as everyone else, update fails at Unit 11 Airstream card and then death loop. I tried every trick I found online (yanking the USB stick at a certain point, etc) and nothing worked. As a last ditch effort I took the radio out of the car and opened it.
All I did was disconnect and reconnect the wire for the Airstream card. After doing this and reassembling the radio the update ran with no problem. Someone mentioned this above and I wanted to provide some more details.
If you’re at all familiar with replacing a wifi card in a computer then you’ve seen this kind of cable before. It’s really simple.
I didn’t take pics because I didn’t know if this would work at the time, so I made a crude diagram. Here’s what you need to do:
1- Remove the radio (there are youtube videos for this)
2- Open the radio by removing 4 torx screws. Sorry I didn’t note the bit size. I tried to notate where these screws are here (my marks in green). Gently pull this back part straight up. You’ll see the cable you need. Be careful not to go too fast and break it.
View attachment 232200
3- Adjust the Airstream cable. In this diagram the Airstream card is on the left, it will have an Airstream logo on it. The small connection next to it is just a snap connector. Just press on it gently to make sure it’s seated properly.
The other end of the cable pushes into the other card/box/whatever shown on the right. It pulls out in the direction I noted. I just pulled this out and put it back in and made sure it was in all the way.
View attachment 232201
4- Reassemble everything and try the update again. When I did this the Airstream step was a little slow but it got past 1% pretty quick.
Hopefully this helps.
When I did mine it took a few mins for the system to boot back up and for the screen to turn back on. Probably close to 10 mins with the car running.I tried this suggestion, but now the screen wont even turn back on now that its reconnected. Any tips on resolving that issue?
THANK YOU JJBBQ!! This worked for me on the first try. I had tried half dozen times until I saw your post. Took the module out of the dash (very easy) and split the module in half by way of the small torx screws, reseated both ends of the cable. I slightly crimped the end that plugged onto the circuit board. I also pushed down on the board because it plugs into the display half.3- Adjust the Airstream cable. In this diagram the Airstream card is on the left, it will have an Airstream logo on it. The small connection next to it is just a snap connector. Just press on it gently to make sure it’s seated properly.
The other end of the cable pushes into the other card/box/whatever shown on the right. It pulls out in the direction I noted. I just pulled this out and put it back in and made sure it was in all the way.
View attachment 232201
4- Reassemble everything and try the update again. When I did this the Airstream step was a little slow but it got past 1% pretty quick.
Hey, I was working on mine and after I had pulled the module and tried to update again--no display. But it was due to the "screen off" button on the front panel apparently had been pushed.When I did mine it took a few mins for the system to boot back up and for the screen to turn back on. Probably close to 10 mins with the car running.
I tried to update my 2015 Jeep Cherokee Latitude just last night 2/3/21. I got the loop of death so I tried driving around and everything and nothing worked. I disconnected the negative battery cable and called it a night. This morning, 2/4, I called Uconnect and they said it wasn’t my fault and that they would pay for the issue to be fixed by the dealer. No one mentioned anything about a warranty or anything like that but I only have 59000 miles on my Jeep, so I’m not sure if that was a factor or not. Anyway, Uconnect contacted my local dealer and we have an appointment set up for the following week. It probably would have been sooner had it not already been Thursday but it’s fine. My biggest inconvenience is now I have to disconnect my battery every time I finish driving so my battery doesn’t die. Hopefully the dealer won’t try to charge me any additional fees but I will update my post after I get it fixed. Hopefully this means Uconnect is finally taking ownership of this issue and helping people like us out.
Please see JJBBQ and my entries in this discussion. You can easily pull the bezel off the radio/display, pull the unit from the dash (4 hex screws), split the module in half (4 torx screws), reseat the tiny cable you'll find inside.Spent about 3 hours in my Grand Cherokee trying to update Uconnect so I could load new maps. After the clouds moved and the sun came out, I called uconnect and the tech walked me thru every kind of reset attempt known....I think...and NOTHING reset. It felt like my Jeep was now possessed by the bolo file!!!! Nothing turns that screen off— unless somebody else has a better idea, I’m going with LatekaW and disconnecting the battery. Uconnect said they would work with the tech at the dealership and would pay if it was needed. This has been an illuminating day— thank you all for your posts! Still sorting thru just in case somebody figured out how to reset the system back to factory settings (which we weren’t able to do).
If this happens again, I’m so pulling out the bezel! THANKS!Please see JJBBQ and my entries in this discussion. You can easily pull the bezel off the radio/display, pull the unit from the dash (4 hex screws), split the module in half (4 torx screws), reseat the tiny cable you'll find inside.
Going through the same issues as everyone else. I removed the radio and when I look at the back of it, I have a blue cable that's not connected to anything... Wondering what this is?Hi everybody, I’m a Challenger owner that stumbled on this thread googling around looking for a solution to this problem. Same issue as everyone else, update fails at Unit 11 Airstream card and then death loop. I tried every trick I found online (yanking the USB stick at a certain point, etc) and nothing worked. As a last ditch effort I took the radio out of the car and opened it.
All I did was disconnect and reconnect the wire for the Airstream card. After doing this and reassembling the radio the update ran with no problem. Someone mentioned this above and I wanted to provide some more details.
If you’re at all familiar with replacing a wifi card in a computer then you’ve seen this kind of cable before. It’s really simple.
I didn’t take pics because I didn’t know if this would work at the time, so I made a crude diagram. Here’s what you need to do:
1- Remove the radio (there are youtube videos for this)
2- Open the radio by removing 4 torx screws. Sorry I didn’t note the bit size. I tried to notate where these screws are here (my marks in green). Gently pull this back part straight up. You’ll see the cable you need. Be careful not to go too fast and break it.
View attachment 232200
3- Adjust the Airstream cable. In this diagram the Airstream card is on the left, it will have an Airstream logo on it. The small connection next to it is just a snap connector. Just press on it gently to make sure it’s seated properly.
The other end of the cable pushes into the other card/box/whatever shown on the right. It pulls out in the direction I noted. I just pulled this out and put it back in and made sure it was in all the way.
View attachment 232201
4- Reassemble everything and try the update again. When I did this the Airstream step was a little slow but it got past 1% pretty quick.
Hopefully this helps.