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Makes no sense to me...it sounds like a Bluetooth issue and other than an antenna connection, that would be internal to the head unit. New firmware for the MY11-MY13 systems have not been produced in many years now, BTW. If you plan on keeping this vehicle around much longer, upgrading the head unit to an aftermarket unit with current features is a good way to go and using the proper interfaces will also preserve vehicle functions like steering wheel controls and the backup camera, etc. Crutchfield is a good resource to understand what your options are for both a replacement head unit and the necessary interfaces.
 
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