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You may need a phone replacement.... didn't really think about that but it could be an issue with your actual phone.
One of the first things I did was have AT&T replace the phone. So, I think it is just an incompatibility with the Galaxy Note 2. Since replacing the radio, I have not yet seen the "Phone Requires Service" message, so that is a plus.
 

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Discussion Starter · #585 ·
One of the first things I did was have AT&T replace the phone. So, I think it is just an incompatibility with the Galaxy Note 2. Since replacing the radio, I have not yet seen the "Phone Requires Service" message, so that is a plus.
OK well you have that covered. Hopefully the new 13.19.0 update fixes some of the BT weirdness. Will let you know when I can get my hands on the actual file.
 

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Hmm, now the question becomes do I wait for the software patch or take into the dealer. Over the weekend we went on a small local trip of about an hour in length. During that time, the system rebooted itself 9 times (3 of which before I even left the driveway). On the ride back, the nav system did something new. It calculated the route, then the map froze on one location. Still had access to all the buttons, I could switch back and for between media/radio/climate. Tried stopping the nav route and re-entering the route, it would freeze on the same location. Stopped the vehicle, shut it off, opened the door and allowed it to de-energize. Restarted the vehicle, system worked fine. Tonight, on my wife's 20 mile drive home it rebooted 3 times then as she pulled into the driveway, the screen went totally black. Nothing worked at all. Shut the vehicle off and restarted it. Works fine.

Now, should I wait software version 13.19 or take it to the dealer? Jeep Customer service called me this evening in response to the survey I had taken and that was their recommendation.

I really believe this is a software issue.
 

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Discussion Starter · #587 ·
Hmm, now the question becomes do I wait for the software patch or take into the dealer. Over the weekend we went on a small local trip of about an hour in length. During that time, the system rebooted itself 9 times (3 of which before I even left the driveway). On the ride back, the nav system did something new. It calculated the route, then the map froze on one location. Still had access to all the buttons, I could switch back and for between media/radio/climate. Tried stopping the nav route and re-entering the route, it would freeze on the same location. Stopped the vehicle, shut it off, opened the door and allowed it to de-energize. Restarted the vehicle, system worked fine. Tonight, on my wife's 20 mile drive home it rebooted 3 times then as she pulled into the driveway, the screen went totally black. Nothing worked at all. Shut the vehicle off and restarted it. Works fine.

Now, should I wait software version 13.19 or take it to the dealer? Jeep Customer service called me this evening in response to the survey I had taken and that was their recommendation.

I really believe this is a software issue.
I dont think 13.9 will be out for a while. You risk nothing by running the 13.15 update if you are going to the dealer anyway.


At the very least, take Bills_de's advise and print the instructions from post 1 and take it with you to the dealer. Most dealers dont know about the updates really.
 

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Hmm, now the question becomes do I wait for the software patch or take into the dealer. Over the weekend we went on a small local trip of about an hour in length. During that time, the system rebooted itself 9 times (3 of which before I even left the driveway). On the ride back, the nav system did something new. It calculated the route, then the map froze on one location. Still had access to all the buttons, I could switch back and for between media/radio/climate. Tried stopping the nav route and re-entering the route, it would freeze on the same location. Stopped the vehicle, shut it off, opened the door and allowed it to de-energize. Restarted the vehicle, system worked fine. Tonight, on my wife's 20 mile drive home it rebooted 3 times then as she pulled into the driveway, the screen went totally black. Nothing worked at all. Shut the vehicle off and restarted it. Works fine.

Now, should I wait software version 13.19 or take it to the dealer? Jeep Customer service called me this evening in response to the survey I had taken and that was their recommendation.

I really believe this is a software issue.
sounds like it is updating is a sequence that requires reboot. Try waiting a couple of days. My new computer went through a number of these updates that required certain firmware to be downloaded then reboot before it could download and install some more. This appears to be what is happening to your Uconnect.
 

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Been running version 13.15.4 for over a week now. It did fix a lot of things, but the reboot issues are driving us nuts. I've checked the all the software versions for all the ones that I can find, but they don't changed after the reboots.
 

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Discussion Starter · #590 ·
Been running version 13.15.4 for over a week now. It did fix a lot of things, but the reboot issues are driving us nuts. I've checked the all the software versions for all the ones that I can find, but they don't changed after the reboots.
Yes, the reboot specifically does not seem to go away with the update. Not really sure what is going on there. I have my speculations but nothing concrete yet.
 

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Hmm, now the question becomes do I wait for the software patch or take into the dealer. Over the weekend we went on a small local trip of about an hour in length. During that time, the system rebooted itself 9 times (3 of which before I even left the driveway). On the ride back, the nav system did something new. It calculated the route, then the map froze on one location. Still had access to all the buttons, I could switch back and for between media/radio/climate. Tried stopping the nav route and re-entering the route, it would freeze on the same location. Stopped the vehicle, shut it off, opened the door and allowed it to de-energize. Restarted the vehicle, system worked fine. Tonight, on my wife's 20 mile drive home it rebooted 3 times then as she pulled into the driveway, the screen went totally black. Nothing worked at all. Shut the vehicle off and restarted it. Works fine.

Now, should I wait software version 13.19 or take it to the dealer? Jeep Customer service called me this evening in response to the survey I had taken and that was their recommendation.

I really believe this is a software issue.
Did you try factory reset and unregistering and rerigistering your car with uconnect account?
 

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Discussion Starter · #593 · (Edited)
I have not tried that. Can you point to the post number that has the steps to perform the factory reset?
I can post it in about an hour. Here is the brief

Hold the drivers side cool and heat buttons down until the engineering menu comes up. One of the options is factory reset.

I will post the proper instructions later.
 

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So after the update I just noticed a certain something with AC with the auto start and I know other people have as well.
If I leave the AC on with a speed of 5X.

When I auto start the car the AC goes on but at like a 1X or 2X level fan.

Once you open the door it goes to the last setting of 5X.

Is that what is suppose to happen?
 

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Discussion Starter · #595 ·
So after the update I just noticed a certain something with AC with the auto start and I know other people have as well.
If I leave the AC on with a speed of 5X.

When I auto start the car the AC goes on but at like a 1X or 2X level fan.

Once you open the door it goes to the last setting of 5X.

Is that what is suppose to happen?
Long and short of it. There is an auto a/c issue. It is not related to the software update, we have confirmed this but appear to only affect certain vehicles. The HVAC when working as designed has a preset it runs on in relation to outdoor temperature. Once you enter the vehicle it should recall the user setting.
 

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Why does it care about outside temps? If my car sits in the sun on a cool sunny day, it gets hot inside. I noticed a few times the a/c didn't run on high even though it was very hot inside.

Acura uses GPS to determine which direction the sun is hitting the car and adjusts output accordingly. It does work, but I still think it's over the top.


--
 

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Discussion Starter · #597 ·
Why does it care about outside temps? If my car sits in the sun on a cool sunny day, it gets hot inside. I noticed a few times the a/c didn't run on high even though it was very hot inside.

Acura uses GPS to determine which direction the sun is hitting the car and adjusts output accordingly. It does work, but I still think it's over the top.


--
The "theory" is this, and I didn't make this up nor do I completely agree with it. They should use a combination of both in and out.

The idea was if it is cool outside and warm in the car that it should stay that way.

I am not sure if there is some other hidden reason on this but the outside temp needs to be above or below a certain temp and then it desides also if it should run the heated steering wheel etc. I guess there is a small amount of logic to this as if it was warm outside and cool in the car you wouldn't want the heat to come on and the heated steering wheel?

I have already had the inverse this spring where the vehicle was already nice and warm inside from the sun but as it was cool outside the heat and heated steering wheel came on anyway.

It kinda makes sense, but I think they could have sampled both temperatures. I think the rule set makes more sense when you take the heated steering wheel into acount.
 

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Discussion Starter · #600 · (Edited)
OK,

According to Bulletin 08-002-13 REV. B June 8th 2013 (How to Activate Nav on an RA3)

CAUTION: The customer needs to be notified and clearly understand once this
system is activated it can NOT be deactivated. This feature can NOT be
transferred to another vehicle. When the feature is activated it's
“non-refundable, irreversible, and permanently attached to the VEHICLE
(not the customer) for the life of the vehicle.”

To me that says that it is hard coded into the unit once it has been done. The Dealer is required to note the activation on an RO for warranty tracking so if it did disappear there is no issues but according to what I can gather that is not the case.

Attached are the reset instructions for failed UConnect activations. This is the factory reset.

 

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