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Update on Factory Service Manual CD

7337 Views 17 Replies 8 Participants Last post by  zzkazu
Back in March I ordered a Factory Service Manual CD from TechAuthority and it turned out to be unusable on anything but older versions of Windows and only with Internet Explorer 8 or earlier.

Later versions would not render the Adobe SVGs that made up many of the wiring diagrams and illustrations.

This has now been revised and though you need Internet Explorer 10 (and can discard the Adobe plugin) it does work on Windows 8 devices and upgraded Windows 7. XP users with IE 6 will still need the plugin (included on the CD).

About 100MB of "something" has been added but the important thing is that it now works on current devices (still no Firefox, or Android, iOS, or OS/X or Chrome though). I do have to blow up to 200% to read the text on a 24" monitor but is now displayed so we can see the pinouts.

It appears to being treated as a slipstreamed update and will be used for new orders of the same part number (for 2012 WK2s it was 81-370-12064-CD ). People who bought the CD since it became available for the WK2s (in March) should be able to contact TechAuthority and request the updated CD.

The wheels grind exceedingly slow...

ps my copy does include info on the 3.0 Turbo Diesel but probably not the blue one.
1 - 5 of 18 Posts
Back in March I ordered a Factory Service Manual CD from TechAuthority and it turned out to be unusable on anything but older versions of Windows and only with Internet Explorer 8 or earlier.

Later versions would not render the Adobe SVGs that made up many of the wiring diagrams and illustrations.

This has now been revised and though you need Internet Explorer 10 (and can discard the Adobe plugin) it does work on Windows 8 devices and upgraded Windows 7. XP users with IE 6 will still need the plugin (included on the CD).

About 100MB of "something" has been added but the important thing is that it now works on current devices (still no Firefox, or Android, iOS, or OS/X or Chrome though). I do have to blow up to 200% to read the text on a 24" monitor but is now displayed so we can see the pinouts.

It appears to being treated as a slipstreamed update and will be used for new orders of the same part number (for 2012 WK2s it was 81-370-12064-CD ). People who bought the CD since it became available for the WK2s (in March) should be able to contact TechAuthority and request the updated CD.

The wheels grind exceedingly slow...

ps my copy does include info on the 3.0 Turbo Diesel but probably not the blue one.
I also purchased the service manual on CD for my '12 Summit many months ago.

What do I need to do to get this updated CD? Did they just send you a new one?
For those who purchased the "older" service manual CD's TechAuthority will send you an undated disc w/software patch for better compatibility w/ the latest browsers and operating systems. Just call 800 890-4038. Have your order # ready. :thumbsup:
I just called TechAuthority for the updated CD (purchased mine in May) and she had no idea of an updated one, so they are investigating and will get back to me.
TechAuthority will call you back and send out the newer disc. The women at the call center have no idea about this. When someone who can help calls you back make sure you have your original order # and e-mail address so they can verify when you purchased a service manual on disc. I got a call back from TechAuthority within a day and should have the new disc on it's way to me as we speak. :thumbsup:
When it arrives please let us know if it has a different part number or revision notice on it. Mine is identical to the original.
My "new " disc appears to be identical to the original as well, same part #, no revision notice at all? :confused:

How can I tell if it's any different?
It doesn't read any different as far as I can tell?????
Mine was same-same but some of the files/directories had a September date. Also if you can see the wiring diagrams with IE10 it is the new one (and does not need the SVG reader).

That's the good news. OTOH it does not work at all ("No Data...") with Windows 8.1 RTM and IE11.

If I didn't have to work for a living I'd just transfer all 2,494 .svgs to .jpgs & fix the 5481 .xml files. Computers are good at that.
Where are you seeing wiring diagrams?
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