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JGC Trailhawk
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Discussion Starter · #1 ·
Since I purchased my jeep, I have had a vibration sound that seems to come from the driver's door/floor area. The first time I had it looked at, the dealer found that the window glass had come out of its channel. Second time I had it in for the repair the window had fallen out of its channel again. I was told that they put the glass back in the channel and "re-enforced" it. I am still getting this vibration sound and the dealer refuses to make a repair cause they can't determine where it is coming from. This vibration seems to happen at light acceleration/engine load mostly at highway speed when the engine is at or just above 1500rpm. Anyone else experience something similar?
 

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Since I purchased my jeep, I have had a vibration sound that seems to come from the driver's door/floor area. The first time I had it looked at, the dealer found that the window glass had come out of its channel. Second time I had it in for the repair the window had fallen out of its channel again. I was told that they put the glass back in the channel and "re-enforced" it. I am still getting this vibration sound and the dealer refuses to make a repair cause they can't determine where it is coming from. This vibration seems to happen at light acceleration/engine load mostly at highway speed when the engine is at or just above 1500rpm. Anyone else experience something similar?
Hello dfieldbi,

We're sorry to hear about the ongoing vibration concern you're experiencing with your Jeep. Please feel welcome to send us a direct message as we'd be glad to get this escalated for further handling.

Jasmine
Jeep Social Care Specialist
 

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JGC Trailhawk
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Discussion Starter · #4 ·
Got my Jeep back from the dealer after three weeks diagnosing this issue. The dealer was able to repeat what I was experiencing. They tore the headliner, rear view mirror and all trim off the car above the bottom of the windows. After all this time they were unable to find the source of this and a Chrysler 'specialist' will be looking at this issue this upcoming week. One theory the dealer suggested is that it could be related to the air suspension as they thought it occured more often once the Jeep changed ride heights.
 

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JGC Trailhawk
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Discussion Starter · #5 ·
I had my jeep at the dealer for nearly two months for this issue, starting in April. The dealership was able to duplicate this issue and started to trouble shoot. They removed the entire headliner and all trim. The dealer’s first hunch was an issue related to the panoramic sun roof. After removing all the trim I went for a test drive with the service advisor, still with all the trim removed. We confirmed that the sound was not from the sunroof and still coming from the door. I got a call about a week later saying they had not resolved the issue, but I would have to be swapped from my rental to one of the dealer's cars and that a Chrysler specialist would be looking at the issue. I go back to get my car for a few days, and notice that there are a couple of broken trim pieces from when the headliner was installed and falling from the D and C pillar driver side. I point this out to the dealer and they said the will order replacement part and clips.
I dropped off my car about five day later to have the Chrysler specialist look at my Jeep. Two days after I drop my car off I called the dealer to get an update on my car, and the dealer didn’t have any update on the status of my Jeep. A few more weeks go by and I call again. I could not reach anyone at the dealership and left several messages. The next day I call again, and could not reach anyone in the service department, left several messages. The next day I get a message left for me that says my Jeep is ready. When I picked up my Jeep, I asked for any notes the Chrysler ‘specialist’ took and the dealership said they did not have any. The work order said they replaced the trim pieces that they broke when removing the headliner and the vibration issue was resolved. They pull my Jeep around, and I opened the rear gate to put my laptop bag in the back. Trim pieces near the D pillar are still hanging down. I pull the car back into service department to show them. They look at the trim and say they will need to order new parts and clips as they are broken and won’t attach. I am still waiting for these parts at this point.
Meanwhile I get my car back. The next day driving it I get the vibration from the floor/driver’s door area.
In summary, the dealership’s service department had my car for almost 2 months, was able to repeat the vibration issue, had a Chrysler specialist look at the car, the dealership replaced a part they broke and called the issue resolved, and I still have the vibration from the driver floor/door.
 

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Trailhawk
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Contact Jeep directly and ask them to pay your car payment for the two months you didn’t have the vehicle. Bring up the fact they actually never fixed the issue and broke things without fixing those as well.
 

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What a nightmare of a service visit, I hope things get better but in the meantime you should ask to speak to the dealership GM or owner and also contact Jeep Cares about this. Let them know how dissatisfied you are with both the repairs and everything else that transpired.
 

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Overland
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I had a vibration that was coming from the driver side floor area, I ended up getting underneath and noticed that the heat shield that surrounds the exhaust was touching the exhaust pipe. I bent it back and I had also noticed that there was a heat shield around the joint where the drive shaft connects to the transmission was loose as well. I ended up zip tying that and the noise was gone. Take a look at ur heat shield and see if that is what is causing the sound for you.
 
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