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I know this thread is old but I was at work yesterday waiting for something to get done before leaving for the day and was perusing the boards and decided to read this thread for no particular reason.
I had been bothered by a strange rattle that would come and go from time to time and figured it was girl showing her age (2012). I looked everywhere for the source but never found it. After reading this thread and the suggestion to check the headliner, I got in my car and pressed up on the headliner around my sunroof and heard three very satisfying snaps. The ride home last night and the ride in to work this morning let me know the strange and random rattle was gone. Thanks to the community for the info. :thumbsup:
 

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Starting week four of not having my Trailhawk. Still creaking and groaning from the C pillar/Sunroof area. TSB performed, didn't work, Re-routing sunroof drain hose, didn't work. More body adhesive added to the previous added adhesive...didn't work. Structural foam added....didn't work. Dealer asked me to call Chrysler to open a case with with them. I sent Jeep Cares a PM with details.

I was completely excited and proud to own this Jeep. I don't even want a new one, just want mine fixed and back, but if it can't be done...what's next?
Did you ever get this resolved? I have mine at the dealer for the same creaking noise and they performed the tsb, however it’s still creaking. Dealer is still working on it, told them I don’t want it back till it’s fixed especially since it’s under warranty still. I have a case open with Chrysler right now on this. They gotta figure this out. Can’t even drive down the street without hearing what sounds like an old creaky door that needs wd40
 

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Did you ever get this resolved? I have mine at the dealer for the same creaking noise and they performed the tsb, however it’s still creaking. Dealer is still working on it, told them I don’t want it back till it’s fixed especially since it’s under warranty still. I have a case open with Chrysler right now on this. They gotta figure this out. Can’t even drive down the street without hearing what sounds like an old creaky door that needs wd40
It took six weeks for the techs to figure it out. I do give them credit they ripped out almost the whole interior working on it. Thought they had it fixed, I rode with them..it cropped up again....fix, ride....try again...
Finally the Service manager used a fuel line as a stethescope and while a tech drove he searched the roof/sunroof area for the cause. A special order adhesive and a couple days to cure it was fixed. No creaks and I'm really sensitive to stuff like that...except for my old XJ!
 

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It took six weeks for the techs to figure it out. I do give them credit they ripped out almost the whole interior working on it. Thought they had it fixed, I rode with them..it cropped up again....fix, ride....try again...
Finally the Service manager used a fuel line as a stethescope and while a tech drove he searched the roof/sunroof area for the cause. A special order adhesive and a couple days to cure it was fixed. No creaks and I'm really sensitive to stuff like that...except for my old XJ!
What was the name of the special order adhesive and where did they apply it? I would like to relay the message to my dealer
 

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My 2017 Summit has a 'squeaky' noise coming from above the rear right seat area of the headliner around the pano roof. I've pulled down the headliner a few inches and looked/felt around and cannot figure out what is rubbing against what. I put a small bathroom wash cloth up in there and pressed the headliner back up until the 'hooks' snapped back in and this has greatly reduced the occurrence of the noise. It used to make the squeaks going over even really small bumpy patches of road and not it only does it when the bumps are more heavy.

I'm thinking about trying to find some foam that is a few inches thick that I could put up in there that would 'compress' more than the wash cloth is. Any thoughts on this approach?
 

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What was the name of the special order adhesive and where did they apply it? I would like to relay the message to my dealer
I'm sorry I just saw this...I don't know the name, it was some kind of butyl adhesive and they applied it to the a roof rib near the sunroof. I wish I could be more specific but they had it back together before I could know the exact location. The adhesive is something that the new Ram trucks needed to have added to their hood to keep a portion of it from "fluttering" at high speed.
 

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I'm sorry I just saw this...I don't know the name, it was some kind of butyl adhesive and they applied it to the a roof rib near the sunroof. I wish I could be more specific but they had it back together before I could know the exact location. The adhesive is something that the new Ram trucks needed to have added to their hood to keep a portion of it from "fluttering" at high speed.
All good. Since I originally posted this, my Jeep has been at the dealer for almost a month. I believe the adhesive is called “Lord fusor 112 structural adhesive” which is outlined in the tsb. My dealer has told me that they applied it to the effected area of the structure that is causing the noise. They told me it takes around 72 hours to cure. These past weeks they were just waiting for it as well as the caulk gun to apply it. So hoping it’s fixed and I get it back Tuesday
 

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2015 WK2 Overland
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I've been having a very annoying rattle above the drivers head coming from the sunroof for the past month in my 2015. It doesn't seem like it fits the TSB. Last night I pulled the B and C pillar trim and pulled down the headliner to expose what I could of the sunroof assembly and tracked down the location of the rattle.

The photo below shows the area where it's coming from, it is the rear left (drivers) corner of the rear section of glass. It appears there should be a bolt that goes into the brass washer? I separated the velcro on the passenger side and with an inspection mirror saw it also did not have a bolt in the same location but there are threads.

Oddly enough my roof has some damage to it in that area (unverified if it's the same location as I just correlated the two this morning) that might have been someone putting a bolt in that location that was too long? The service history shows no service to the sunroof though. Is anyone familiar with the assembly that could verify the bolt locations, the FSM doesn't have clear pictures to tell where exact locations are.

 

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2019 JGC Trailhawk
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I took my 2019 Trailhawk (with 11k miles) to the dealer for a sunroof related rattle 2 days ago. They called me today saying they drove down the road and didn't hear any "out of the ordinary" rattle. So I asked if they heard any rattling and deemed "normal or ordinary" and SA said "with comparable models and age, yes". I find that highly ironic especially considering the loaner was a 2018 Renegade, possibly the worst newer vehicle I've driven, yet despite it being over 50% cheaper, older, and more miles it has no rattles :unsure:
 

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The dealer wanted $1200 in parts (the entire track + glass, both of which are on backorder) and I can't even imagine how much in labor to fix the rattling issue I am having.

I took matters into my own hands.

I grabbed some cardboard and "accordion folded" it a bunch and jammed it nicely into the track on both sides - I've attached a photo of one side. No more creaking or rattling of any kind coming from the sunroof any longer. I can still use the front portion of the sunroof, too, assuming I only want to crack it. Honestly though, I never use my sunroof and have the visor on it at all times (which still closes 100%). :D
Hi, I have had to do the exact same thing, though I wrapped black tape around the cardboard, you can hardly see it unless you look very closely......
 

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2018 Grand Cherokee Trailhawk w/ 5.7 V8
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I've been having a very annoying rattle above the drivers head coming from the sunroof for the past month in my 2015. It doesn't seem like it fits the TSB. Last night I pulled the B and C pillar trim and pulled down the headliner to expose what I could of the sunroof assembly and tracked down the location of the rattle.

The photo below shows the area where it's coming from, it is the rear left (drivers) corner of the rear section of glass. It appears there should be a bolt that goes into the brass washer? I separated the velcro on the passenger side and with an inspection mirror saw it also did not have a bolt in the same location but there are threads.

Oddly enough my roof has some damage to it in that area (unverified if it's the same location as I just correlated the two this morning) that might have been someone putting a bolt in that location that was too long? The service history shows no service to the sunroof though. Is anyone familiar with the assembly that could verify the bolt locations, the FSM doesn't have clear pictures to tell where exact locations are.

I know this is from a few months ago, but our 2018 had an identical issue. Didn't hear the rattle on test drive or on the way home (2 hour drive), but heard it the next day. Rather than take it back or to the dealership, I ended up taking down the headliner, just like you did for this pic, and there is the hole. The difference is, in the last "fold" of the headliner (where it slips underneath the rubber/pillars), out rolled a small gray bolt, even before I found the hole. It fits into the hole shown in your picture perfectly. Snugged it up with a 10mm socket, if I recall correctly, and bam, no more rattle.

If it works its way out (again?) after a while, I will re-insert it, but with blue loctite.
 

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Good to know! Next time I'm around the dealer I'll see if they can get me two bolts as mine is also missing the one on the opposite side. I'll definitely use a dab of loctite. Maybe some red :devilish:
 

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Morning, all. New owner in Buffalo, NY. Bought a lightly used, very low mileage '19 Limited X just before the new year and have loved almost every minute of it, so far.

I've experienced the creaks you've all mentioned, mostly above the rear passenger seat, but more annoyingly I've had an issue where the sunroof will not always close from open or vent position if I'm cruising on the highway. No set speed threshold at which this is guaranteed to occur (I've had trouble anywhere from 65-80mph), but nonetheless, it seems like it senses something in the way and pops/slides back open.

Thoughts? This will be on my list of checks when I take her in for service if we cannot e-diagnose this issue ;-)

Stay safe and healthy, all!
 

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Mine squeaked at low speeds when it was below 45 degrees out until cabin warmed up and then was fine. Really weird, dealer couldn’t fix it and warranty ran out so I fixed myself after Christmas this year!!!
Traded it on a non- FCA product and nice and quite again. :p
 

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My 2017 Summit has a 'squeaky' noise coming from above the rear right seat area of the headliner around the pano roof
I also have this issue, it happens when I am stopped and goes away once I drive. It happens every now and then, how did you fix this?

edit: Its actually a rattling sound, not sure if that makes a difference. I'll try to get sound the next time I drive.
 

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I had a super annoying rattle that I first thought was coming from the front passenger headrest (US left hand drive), but later localized to the rear passenger headliner. It was more evident once the cabin warmed up.

After $600+ of troubleshooting at the dealership (out of warranty), they finally found a loose nut at the back of the pano sunroof track. Tightened it up with some blue loctite and no more rattle.

I had their sound guy add some sound insulation to each front door for good measure. $100 per door.

I was ready to dump the vehicle over this rattle, but my wife convinced me it was better to pay for the repair then be saddled with a new car payment all over again. She was right, of course. ;-)
 

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Mine squeaked at low speeds when it was below 45 degrees out until cabin warmed up and then was fine. Really weird, dealer couldn’t fix it and warranty ran out so I fixed myself after Christmas this year!!!
Traded it on a non- FCA product and nice and quite again. :p
How did you fix it? I have the same issue. 2018 Overland. Just had it in for service, my auto stop and start wasn't working. It just said battery charging. Turns out main battery and stop and start battery were bad. Dealer said that it must have sit on the lot for a bit before getting moved around and they went bad. Anyways, they also looked at the sunroof rattle. They said they adjusted it and it was all good, but its not. Same thing, after cabin is warmed up it goes away, but its pretty obnoxious.
 

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Took my '18 TH in for the sunroof rattle, figured since I wasn't working they could keep it for the usual 3 days. Told them the rattle was coming from the passenger side, mid rail area.
They took it for a test drive and agreed there was a rattle. The next day ( because it seems they can only manage to do one step a day:mad:). They "pressed in" and "pushed around" the headliner and discovered the rattle was coming from the side mirror and how it wasn't seated properly. So they pushed and pulled that around. All rattles are gone.

The fun part: because they didn't do any "repairs" or used any parts, the Warranty doesn't cover it:mad::mad:.

So I'm out $150

My theory is that they wanted some $ for the "free" Jeep Wave oil change.

BTW, my side complaint of the Jeep moving against the transmission when remote start is used, "normal - throttle body". Just [email protected]

Al
 

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Morning, all. New owner in Buffalo, NY. Bought a lightly used, very low mileage '19 Limited X just before the new year and have loved almost every minute of it, so far.

I've experienced the creaks you've all mentioned, mostly above the rear passenger seat, but more annoyingly I've had an issue where the sunroof will not always close from open or vent position if I'm cruising on the highway. No set speed threshold at which this is guaranteed to occur (I've had trouble anywhere from 65-80mph), but nonetheless, it seems like it senses something in the way and pops/slides back open.

Thoughts? This will be on my list of checks when I take her in for service if we cannot e-diagnose this issue ;-)

Stay safe and healthy, all!
Hey BuffaloX19, I have had the same issue with my '19 Trailhawk. Every once in a while the sunroof doesn't close from the vented position while on the highway. I thought that maybe the air pressure caused a sensor to think something was in the way so I opened the window a crack and that worked. Did you ever get it looked at? Everything else has been great with my ride so far.
 

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Anyone have any electrical issues post sunroof TSB. I had it serviced two weeks ago and no problems, last week I started to get a loud buzzing when I started the car that sounded like it came from above the sunglasses holder area. I tried pushing at all points posted to maybe clip something in that wasn't to no avail. One day after the buzzing started I started getting "Left Turn Signal Out" Error intermittently while driving that day. Its been on constantly after that, I thought it was just my deautoLED 3157 CANBUS bulbs maybe went bad, so I had them ship me out a new set (cant beat their lifetime warranty) and it worked for maybe an hour or so and it went back to hyper flashing. But I replaced both outer turn signals at the same time and it worked for a little bit but then I got an error message saying both sides were out so I said screw it. Luckily I still had the original halogen bulbs in my glovebox and a multitool so I swapped them out thinking it was maybe the LEDs causing an issue out of nowhere and the same happened with the halogens. Also, the two inner brake lights inside closest to the license plate arent illuminated at all now and my left brake light is on but doesn't illuminate when on the brake or when my lights are on. I'm calling Jeep in Englewood Cliffs NJ to get an appointment ASAP to avoid any issues with the police. Anyone else have any issues like this? I'm thinking there's a connecter loose or not connected 🤷‍♂️.
 
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