Sorry this has been a bother, Itwasntmenosir! If you need assistance with expediting the part, feel free to message us your VIN, mileage, phone number, email, and servicing dealer. We can escalate a case on your behalf with the Jeep specialist team for you.Here is an update on the unstable connection with CarPlay and Android auto (both wired and wireless).
My dealer has been great but the problem is not yet solved. I dropped it off on 10/25. They tried a test antenna and it seemed to fix it so they ordered a replacement antenna and installed it. It was slightly better but still disconnecting. Engineering worked with them and had them install a replacement harness that the antenna connects to. This made it worse. More work with engineering. They tried multiple combinations of antennas and harnesses on my jeep and others. Conclusion: needs a new uconnect unit likely due to faulty wiring within the uconnect unit.
I left it at the dealer a extra week hoping to get a new unconnect unit, but no luck. After 2.5 weeks I picked it up. Dealer can't even get an eta on the part they ordered. Looks like i'll be stuck with this situation indefinately.