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Old 01-10-2015, 10:56 AM
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Leather Dash Coming Unglued?

I just purchased a new 2014 Jeep Grand Cherokee Summit a month and a half ago (Nov 2014). So far, I am really enjoying the vehicle but I have noticed that the leather dash is coming unglued in certain areas. There is like a "ridge bubble" on the seam closest to the windshield and an even bigger area is right behind the driver instrument cluster. I did a search and found people who had 2012's have issues but I haven't seen anyone notice this with 2014 models. This alarms me because this thing is brand new and I don't even have 1500 miles on it yet. I'm not sure if it was like this when I bought it at the lot ... I never checked.....I was too busy marveling at all the fancy electronics..hehe

I included 2 pictures to show what I am referring to. I had my wife push down on one section so I'm not sure if you can see it really clear. Anyway, I was curious if anyone else has this issue on the 2014's because I find it hard to believe it is just my Jeep.



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Old 01-10-2015, 12:59 PM
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Re: Leather Dash Coming Unglued?

They should replace the dash under warranty. Yours isn't the first.




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Old 01-13-2015, 10:46 PM
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Leather Dash Coming Unglued?

It's definitely not the first. I have a 2015 that has "wrinkles" around the instrument cluster. I've elected to hold off on a replacement until later as basically the entire dash has to come out (it's a major disassembly process). My dealer is going to take care of it when I decide I have enough miles to not call it "new" anymore
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Old 01-13-2015, 10:57 PM
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Re: Leather Dash Coming Unglued?

yep my 2012 bubbled in the same area and was only just replaced last oct
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Old 01-15-2015, 11:38 AM
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Re: Leather Dash Coming Unglued?

I'm curious what the problem was and why it wasn't addressed since its been happening since 2012. Not enough adhesive maybe?? I just would have thought that with such an expensive and time consuming repair the problem would have been eliminated.

As an update to my original post, I contacted the dealer and took it in and they took pictures of the problem and got the replacement/repair approved by Jeep. I asked the service person (not sure if it was the service manager) about getting a loaner vehicle. He right off the bat said no, unless I had purchased a certain extended warranty that covered loaner vehicles. I was a bit taken back by this because I haven't even made my first payment yet and there is already something wrong with the vehicle. I told him that this is my 3rd brand new Jeep I've purchased since 2000 and I am a loyal customer. That didn't seem to phase him. So, I tell him to order the new dash and I'll work it out with management when its time to bring my car in (he said 2 weeks to get the new dash). A few days later I get a call from the sales person that sold me the vehicle on another unrelated matter and I told him about the repair. I told him about them refusing to give me a loaner vehicle and that I was going to contact Jeep about it. Before I could get the words out of my mouth he said not to worry that I would have a loaner vehicle and whoever told me otherwise was wrong. Some good news I guess....
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Old 01-17-2015, 05:53 PM
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Re: Leather Dash Coming Unglued?

I had the same problem on my 2011 WK2 3 separate times and on my 2012 once. They have to replace the whole dash - which is a major job and on my last car they did all sorts of other damage in the process. I see you're in Tampa - I'm in Fort Lauderdale - wondering if this is a climate issue. I'm about to pick up a 2015 Tahoe LTZ and I made sure it did not have real leather dash after these issues on my Jeep.
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Old 01-17-2015, 07:37 PM
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Re: Leather Dash Coming Unglued?

I purchased a CPOV 2011 GC Overland. 2 weeks after buying it the dash started coming apart bad. After two weeks of fighting them they decided to repair it and are giving me a loaner vehicle. They are contacting me Monday to schedule the apt. They really didn't want to repair it, even with the bumper to bumper warranty. Just keep fighting them.


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Old 08-30-2015, 12:42 PM
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Re: Leather Dash Coming Unglued?

I have a 2011 Grand Cherokee Overland pkg and the passenger side of my dash is becoming unglued and bubbly. Now the plastic trim piece for the defrost vent is coming up. I have taken it to several Auto/Trim repair shops and told that they will not touch it and to contact Jeep to see if there is a recall or for restitution on this. I use my Jeep for business and have customers in it everyday so I want it to look nice. Right now Jeep is getting some pretty negative advertisement from mine! I took it to the dealership but since it's out of warranty they can't do anything but told me they replace several every month! Anyone else with this problem have advice???
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Old 09-10-2015, 06:10 PM
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Re: Leather Dash Coming Unglued?

I would suggest that anyone with this problem that still has the warranty to fight like hell to get it fixed.

Mine (2012 GC Overland) started while under warranty but it was not really that bad. Now that I have 65k it is really, really, really bad. And of course I am outside the warranty period and they will not touch it.

I was considering getting a new diesel, however with this kind of quality and support I will most likely not even touch another Jeep.

There was a question on climate. This car has been garaged and lives in dry Colorado.

I have a 1983 BMW with a better looking dash!
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Old 09-10-2015, 08:21 PM
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Re: Leather Dash Coming Unglued?

Just had mine replaced under warranty. I have a 2012 with 25,000 miles. Only have 2 months left on the 3 year warranty.
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Old 08-15-2016, 03:43 PM
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Re: Leather Dash Coming Unglued?

Unfortunately I am having to bump my thread I started a little over a year ago because, guess what, my 2nd dash is coming unglued again! About a year and a half after posting this thread my new dash is bubbling near the instrument cluster and in the back where the vents are. The metallic paint is also chipping off my e-shifter. This really sucks for a 50k Jeep. So far I am very disappointed with how many times I am having to take this Jeep in to get various things fix. It makes me scared of what will happen once its out of warranty. Its a 2014 but only have 15k on it. My only thought is that since I live in Florida maybe it would help save the dash if I use one of those window reflector things on the dash. With all the black interior the heat is horrible in Florida.
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Old 08-16-2016, 12:31 AM
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Re: Leather Dash Coming Unglued?

I put the window reflector thing outside the windscreen. Makes a massive difference here in Western Australia's summer heat.

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