[schmieg]

• 2020 Grand Cherokee Summit....
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• SiriusXM worked for 3 years....
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• Recent appearance of "Device not supported" message box filled the UConnect screen..unable to see through it...clicked on X box & it disappeared...only to reappear in 2-3 minutes....dealer advised a software upgrade
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• In the process of performing this, he "fried the radio"....new one on order..
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• Returned home (no UConnect screen/services) & parked car in garage overnight.
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• In am, car completely dead..no lights etc....jump start difficult...associated with flashing - strobe-light effect on most lights...car placed on tow truck deck..back to dealer.
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• New radio installed...all back to normal EXCEPT unable to access Sirius channels other than Channel 0 (displayed Device #) and Channel 1 (Welcome screen with ad audio working)
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• Dealer & I have worked with Sirius support for hours over past week but unable to fix this...understand that the SiriusXM Receiver is built into the radio...vehicle at Dealer for 2 days now...no success.

Any suggestions gratefully received!

When the dealer replaced the radio, they should have notified Jeep of the change and the new radio S/N and Sirius Radio ID. I had mine replaced twice with no problems. Wonder if either the dealer or Jeep screwed that up. Dyslexia sometimes plays havoc with these things.

 

[schmieg]

Dealer has decided that the 'new' radio is defective...has ordered a replacement!
Will wait & see.

Thanx!

Hopefully, that will fix it. When I had my radio replaced, the tech must have been a bit careless installing the cable as it quit a few days later and it turned out that one of the pins had been bent (apparently when the cable was installed) and broke off after being driven for a while (probably vibration of the vehicle). The worst thing was waiting for a new radio. Took a few weeks.

 

[schmieg]

PROBLEM SOLVED! Just received a call from Sirius Canada...problem was at their end - despite multiple statements by various reps that it wasn't! Main computer system has a glitch..will take a week to resolve. But the Jeep & its radio are NOT the source of the problem.
Appreciate everyone's help & suggestions!

Good news. I have had good luck with Sirius customer service in the past. The only complaint I have is that they keep sending me ads for deals on a vehicle and radio that I have never owned, but that is their marketing department.