I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Has anybody else experienced this
We have a 2016 Cherokee KL Trailhawk. We have been getting the service shifter error message on the dash since the beginning. All of the shifter lights go on so we can't see what gear we are in. If I pull over and stop and restart the engine it goes away. We were getting them a couple of times a month in the beginning. Then just once every month or two. Now we just had it three times in about 2 weeks.
We have made several calls to customer care. At first they assigned us a case and got involved in two fixes. It was not fixed either time. I have called since and gotten some run around. One told me that it was computer, and that a recent update would take care of it.
We just had it in to a different dealer for something else and I asked about it. He found two error codes TCM U1465-00 Implausible Driver ShiftRequest Signal Received and ESM P1C86-1D PRNDL Display-CircuitCurrent Out of Range. He said he found a Technical Service Bulletin that came out in September 2018 that is right on point. It says we will need a new shift harness repair kit (includes wire harness and bezel). Said be sure and get the right color. He wouldn't give me the TSB number or a copy of it. Said any dealer can access it in their system.
We are traveling and it takes a week or two to get an appointment, so we are going to get it done down the road.
We are still under warranty, and expect that it will be covered.
Hope this helps everyone.
Hi, My grand Cherokee just did this to me today after replacing my brake pads and rotors. the light on the shifter started to cycle crazy. and not it has a check engine light on. Were you ever able to resolve this issue with your jeep?"Service shifter" warning light started coming on on the driver display this summer, accompanied with a warning chime. At first intermittently, now it is on pretty much full time after moving into gear. I am unable to use 4WD, see electronic speedometer, gas consumption gauges or other information on vehicle due to the error message. Took to Wyler Eastgate Jeep on 7/16, they informed me the bezel on the shifter needed replacement, and the part would be in the following week. I had them keep the car for the following week. The following week they notified me it was possible the part wouldn't be available until the end of the July, but that the vehicle was still under warranty so it wouldn't cost me anything. I have since followed up in August and again last week as the dealer never called back on the status. The latest call was on 9/29 (almost 3 months since first appointment), and the parts department contact told me that of the two parts needed for the repair, one was placed on "increased backorder status" from Jeep, meaning that the dealerships were "blocked" from ordering it or it even being sent out to the dealership. They are now unaware of when the part might become available again.
From this experience and the comments, it sounds as though the part is faulty, hence it won't be used on a repair. Sounds like there should be a recall issued if the part is faulty and the number of complaints is so widespread, and Jeep hasn't addressed it to consumers or dealers. My 2017 Cherokee has 28,000 miles. Contact: Check for Recalls: Vehicle, Car Seat, Tire, Equipment to file yours so we can get this thing recalled.