Can't you push it backwards to get it turned around so you can avoid a tow?

Good luck getting it fixed.

 

Can't you push it backwards to get it turned around so you can avoid a tow? Good luck getting it fixed.

My driveway slopes down towards the house so unfortunately I won't be able to push it.

 

Did you try, with your foot on the brake, going into drive, and then back to reverse?


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Did you try, with your foot on the brake, going into drive, and then back to reverse? ---

Yes I tried that but it doesn't help. I'm wishing I had backed it in so I could drive it myself to the dealer. Flatbed is on its way.

 

Back home after riding with the tow to the dealer. Service Manager says its an internal failure with the trans. They've got a call into Chrysler engineering to see what to do next. Possibilities are open it up or replace transmission. To say I'm pi$$ed off is an understatement.

 

good luck.. hang in there!

 

Don't be pissed, unless they don't fix it. I sucks that it happened, but better now than when you're on a trip.

Hopefully it won't take too long.


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I'm pretty sure they will replace the trans and not have the dealer service department open it up. I'd be somewhat surprised if corporate didn't want to get their mitts on that particular transmission.

..tom

 

I'm pretty sure they will replace the trans and not have the dealer service department open it up. I'd be somewhat surprised if corporate didn't want to get their mitts on that particular transmission. ..tom

Service manager says Engineering told them to watch a 1 hour video (no sh&t) on performing the procedure, drop the pan , and check for metal. If there's metal, they order a transmission. If not, they order parts. I opened a case with Corporate. When the case manager calls tomorrow I'm gonna throw a sh&t fit and demand a new truck. Dealer says I'm the first one they had to do. Lucky me.

 

Anytime something is repaired for the first time, it's a learning experience for the person or persons doing the work. Excuse me if I'd rather my truck not be the guinea pig. And yeah being 5 weeks old with less than 2000 miles I have every right to be upset.

 

You're not the guinea pig here really. Chrysler did exactly this same thing back when the 4/5 speed 5-45RFE transmission was introduced (WJ). They looked for obvious failure (metal in the pan, etc), which meant a full replacement of the transmission and torque converter as a unit. Any other failure was considered to be an electrical (solenoid or sensor) or valve body issue, and those were simply replaced as a package. Not a huge big deal, and actually fairly non-invasive from a relative perspective.

Sure...you have the right to be upset. Within reason. New truck? No...that's overboard...and you WILL get Chrysler to shut down on you if you start making unreasonable demands like that at this point. Chrysler's (and other manufacturers) warranty does not give you a replacement vehicle as an option simply due to a failure. It says they will fix the issue and repair the vehicle. Your state's Lemon laws do not offer you a new truck for a singular failure either.

I feel for you...but just take a deep breath, relax, be REASONABLE and allow Chrysler and the dealership a chance to fix the issue.

 

I'd be on the fence. Replacing transmission is Major Surgery.

It could be something simple inside to fix.

Make sure you get the extended warranty though

 

Two days after being towed to the dealer, the update is it needs a new valve body. No metal found when dropping the pan. Unfortunately, there are 54 valve bodies on backorder across the country.

 

My guess is that the valve body and solenoid pack are one unit (or they don't want to separate them) as your failure really sounds like a bad solenoid. As transmission "surgeries" go this would be pretty minor. Sucks in a new vehicle but I wouldn't be too concerned about the "operation" so to speak.

 

X2. As far as transmissions go this a simple/uncomplicated fix. Don't worry about it and enjoy your Jeep for yrs to come.:thumbsup:

 

Currently going thru this issue as well. Would not shift out of gear, CEL light came on. And had very harsh shifting even after the tranny updates. Especially 1-2 and 2-1. Like mentioned before, they worked with Chrysler ppl to determine cause was valve body and TCM (i believe they said its 1 piece) because dealer was perplexed. Dealer mentioned Chrysler said they are seeing this problem pop up.

They have had truck since Tues.

Thanks for the info regarding this being a simple fix. I really had no clue if it was complicated or not.

I will keep everyone updated.

 

After 8 days i got the truck back. It was shifting out of park fine (not speaking of the harsh shifting) from tues-thurs. then this morn it happened again. And the CEL light came on again. I took a video of it, but don't know how to post it. PM me if u want me to text u the video. Or how to upload.
I'll let you know what's going to happen this time @ the dealer.

To the OP, have you have good results with the fix?

 

I've had an issue similar to this happen to me twice now.. While backing out of my driveway, and into my parking spot at work I notice when in reverse if I give some gas (and not always) but it thuds and shifts on its own into neutral.

 

If you haven't, I'd certainly take it in to be looked at. We were lucky it failed in the driveway and not away from home.

 

I had a similar problem over Thanksgiving holidays with my V6 Overland (3/13 build and 9500 miles). It would not shift into P or R and CEL came on. After restarting a couple of times it went into gear. Took it to out of town dealer and of course CEL off at dealer. They'd did find a code P1B14 for unintended park position but otherwise could find no issue and sent me on my way. Car drove normally rest of day but next day did same thing. I drove it to my home dealer and after performing diagnostics from Jeep engineering, they concluded transmission had failed and replaced the unit. Didn't have an explanation for what failed just that it wasn't a software issue. My service advisor said Jeep did not want them performing mechanical repairs on transmission and opted for replacing unit. I didn't have harsh or other shift issues with old transmission as others have reported except for too quick 123 shifts in ECON mode which got better after flash. But after limited driving with new transmission I would say it seems smoother and better behaved in all modes.