We usually get approvals in 24-48 hours max . Im not sure why your still waiting after 2 weeks.
You should probably them call yourself and see what's going on

 

Had the water pump replaced on my ‘14 last month under Lifetime. It took less than 24 hours for the dealer to get approval for the repair.

 

Are we sure it's Mopar Maxcare and not a third party calling their plan Maxcare.

IE does the warranty show up under your VIN in Mopar site.

 

Yes, it's "Lifetime Maximum Care Plus". The real deal. I'm about $15k in repairs into it with my 2011. Zero trouble getting anything fixed up until now. <shrug>

New dealer is saying they have to submit everything now online and can't call it in. When they called to inquire about the delays they were told everything is currently backlogged. Not sure if the new dealer is just blowing smoke .

 

I think the key is "My car needs a bunch of repairs...". Prior to my MaxCare expiring, I took it in for the Water Pump and they found a number of other issues (HD Radiator, Thermostat, AC Line, etc.) and due to them turning them in for approval as they found them, MaxCare determined an "adjustor" was required to visit the dealership to review the requested work and take pictures of the components in need of repair. It took awhile (days) before MaxCare could get someone to the dealership. Then after the visit, it took more time for it to flow through the approval process. My other MaxCare visits (prior to and after) were either same or next day approval.

 

I think the key is "My car needs a bunch of repairs...".

Interesting. Thanks for sharing, that could be it. The car needs $6k in repairs. Failing lifter in the motor and shot air suspension system .

 

Some of my maxcare has gone thru on the same day. Once or twice when the costs were high they had to wait for an inspector to come out. Everything was always approved. It may be that some dealers try to add in marginal stuff and the Maxcare people know which dealers are likely to be trying to pull something and which are not and require inspections accordingly.

 

My last repair (about two years ago) was delayed because an adjuster had to inspect the vehicle prior to replacing some suspension parts at 37,000 miles. They never said it, but I think corporate wanted to inspect for "abuse" prior to approval.

However, I haven't been in to the dealer in a while and a "new system" is quite possible, and could cause delays. So many things seem to be backlogged these days to to worker shortages (not meant to be a political statement - just reality).

 

Finally heard back this morning. The max care warranty guys want the dealer to drop the oil pan and something else to look for metal shavings before moving forward with the repairs

 

Interesting, I wonder if they are debating scrapping it….

 

If so, they’ll pay the owner the blue book value of the Jeep and cancel the contract.

 

It's a 2011 Overland with 165k miles. Probably getting close to "end of life" as far as the warranty is concerned. I'm dropping it off on Thursday

 

My 2014 Chrysler T&C with the Lifetime Maximum Warranty had two cylinder heads, wheel bearings ,rear shocks and cable for rear park assist replaced in last three months. Warranty approval took place the same day.

 

We have a 2014 Jeep Overland with 75k mi covered by a Mopar Lifetime MaxCare warranty and are experiencing similar delay with authorization. Both the dealer and I are told that a new process requires the dealer to send an email in with the required information and to just wait for a response. I've called both Jeep customer care and Mopar Vehicle Protect lines. Nobody seems to be able to provide an update or any assistance, as we're told that another group now handles the lifetime plans (which you cannot speak with). It's been three days so far and we have no idea when the dealer will receive a response to allow us to get our vehicle fixed. The level of customer support is terrible now. We've used the policy in the past without any issue or delay.

 

These warranties may pay for things, but you'll still be without a vehicle for days weeks months. Guess I'll stick to just wrenching on my own.

 

That depends - rental car coverage is included for a specific amount of time with the Lifetime. Guess that part isn’t “lifetime”.

 

My $6k of repairs are being covered by the warranty. Work starts tomorrow. New cam and lifters and some new parts for the air suspension.

 

I was told the warranty company is under new ownership. Apparently what they’re doing is a new system of having the dealership email the warranty company for approvals. they’re making customers wait 1 to 2 weeks for repairs for anything over $1000. Their strategy is to sweat out the customer and get them so aggravated that they don’t want to use the Max lifetime warranty anymore. Then sell the vehicle. It’s borderline criminal.

 

I was told the warranty company is under new ownership.

That's not true unless you considering Stellantis the new ownership .

Apparently what they’re doing is a new system of having the dealership email the warranty company for approvals. they’re making customers wait 1 to 2 weeks for repairs for anything over $1000. Their strategy is to sweat out the customer and get them so aggravated that they don’t want to use the Max lifetime warranty anymore. Then sell the vehicle. It’s borderline criminal.

They are being more careful about what they pay for in so much as they will not just blanket approve repairs anymore. Too many dealers used Max Care to restore vehicles that were not properly maintained and should have gone to the junkyard.
They are not denying legitimate claims so don't worry about the value of the plan, It's still solid if your vehicle is not a heap of crap

 

Tow weeks ago a Jeep dealer put a water pump ,raditor, and active head rest in my jeep. I was at the dealer for a brake recall. They started the work 10 minutes after getting my approval to do it that day.
Maxcare! They had to order the headrest. Picked it up later that afternoon.

 

I had a Big repair done on MY12 Srt about 2yrs ago, Transfer case Both front and rear driveshafts and front Diff and something with the transmission how it mated to the transfer case the splines were slopped out and there was slip and release clunk when driving and let off. Service writer Said Rep requested every maintenance record on it. took the Regional rep like 4 days to get there after it was taken apart for them to inspect Findings. They finally agreed it was 8 or 9 thousand dollars in repairs on a then 9yr old 150k Mile SRT... Took dealer a Month to do it all. Then about 3 months after that I got a letter from FCA/Stellantis stating my Maxcare has Paid out and they were canceling it. Figured after nearly 10yrs and about 18k in repairs I got my $2500 warranty worth.

 

Yes, it's "Lifetime Maximum Care Plus". The real deal. I'm about $15k in repairs into it with my 2011. Zero trouble getting anything fixed up until now. New dealer is saying they have to submit everything now online and can't call it in. When they called to inquire about the delays they were told everything is currently backlogged. Not sure if the new dealer is just blowing smoke .

I’m dealing with this right now. Takes 3 weeks to get my Jeep back and now they are saying rental coverage ended at 100k and I’m stuck with a huge rental bill bc they said it would be covered then said it wasn’t.

 

Kinda same issue. I have the Max Care Plan. The dealership was apparently oblivious to it. Then I found out today that it does not cover water leaks. And. Water leaking from my roof area somehow got into the floorboards and destroyed my electrical components. My issue is that not only am I without a car now, but Jeep has no loaners. And the majority of their maintenance staff is either out on vacation or has Covid. Jeep had better wise up or they’re going to lose a very valuable customer.

 

All dealerships are independently owned, so what’s going on at your dealership is not a Jeep problem but a dealership problem …that being said ,for Jeep corporate , losing a MaxCare customer is preferable to fixing your vehicle for free.
This is becoming more obvious every day.

 

I'm having similar issues in Georgia. I don't have much choice of service providers here (for MaxCare work), unlike in St. Louis where there were at least four within a reasonable distance.

The dealer diagnosed the situation about a month ago. Parts were ordered and I finally got another appointment this past Monday. They called on Tuesday to tell me that there was a lot of paperwork required before they could begin the repairs. Good Lord! Why didn't they finish the paperwork before ordering over $1,500 in parts? This dealership seems to have an excuse for every delay and its really frustrating.

Of course "because of COVID" they have no loaner/rental cars available. If they did have a loaner, it would go to the poor person waiting months for a new engine (so I was told). SMH

 

Lifetime MaxCare has really gone down the drain. The screen on my 8.4" UAQ radio started to delaminate a few weeks ago (a widely documented issue with 2018 Grand Cherokees). Took my vehicle into the dealer yesterday, and, as I expected, they immediately said that the radio would have to be replaced. Luckily, it's covered by my lifetime MaxCare warranty and they have the radio in stock. However, my service advisor said there is apparently a new procedure that dealers must follow to get approval for claims under the lifetime plans. According to my service advisor, as of April 1, 2023, lifetime plan claims greater than $1,000 must be submitted via email. There is no longer a phone number for dealers to call to get claim approvals. My advisor said that whoever monitors this email account is typically VERY unresponsive, and he often has to wait at least 3 days to get a response. And when they do respond, they usually make the technicians jump through hoops and perform all kinds of secondary diagnostics before they will approve claims.

So, my advisor submitted my claim via email yesterday (more than 24 hours ago at this point) and he still has not received a response. He reluctantly let me have my vehicle back while we wait for approval, but he said that if the MaxCare people find out, they might deny my claim because "driving the vehicle with a known issue could cause further damage." Well, I don't think a peeling radio screen is going to affect the rest of the vehicle, so I'll take my chances.

I was extremely happy with my lifetime MaxCare plan up until this point. Like someone else said earlier in this thread, it definitely seems like they are trying to aggravate customers into not wanting to use this warranty.

 

I was aware of the $1k approval requirement, but my repairs were approved pretty quickly. It was three separate repairs totaling more than $6k, so I expected a long wait. I guess it depends on the day.

 

I was aware of the $1k approval requirement, but my repairs were approved pretty quickly. It was three separate repairs totaling more than $6k, so I expected a long wait. I guess it depends on the day.

I'm now on day 4 of waiting for approval, with no end in sight. I have called the Mopar Vehicle Protection hotline multiple times and they insist there is nothing they can do for me. They say they aren't even allowed to speak to me about claims that have been submitted by the dealer. I just have to wait and keep my fingers crossed that someone will eventually respond to the email sent by the dealer. Meanwhile, my radio is glitching non-stop due to the "phantom touches" caused by the delaminated screen. It activated the 911/SOS button yesterday and I had to quickly press "hang up" before I was actually connected to a 911 operator. Infuriating, to say the least.

 

Meanwhile, my radio is glitching non-stop due to the "phantom touches" caused by the delaminated screen. It activated the 911/SOS button yesterday and I had to quickly press "hang up" before I was actually connected to a 911 operator. Infuriating, to say the least.

Perhaps not helpful with getting a new radio but you can remove the radio fuse thats located in the battery box to stop any further shenanigans with the current one

 

That really sucks! I'm amazed that the process is dragging on. It is a straightforward issue. The only complicated factor I can think of is because UCONNECT has been paying for some replacements (kinda like a silent recall/warranty).

You could always contact UCONNECT and describe your radio problem, confirm that it has been properly diagnosed by the dealer, and then nicely ask if they can authorize replacement. This would be done outside maxcare and might expedite the replacement. Just a thought.

They did finally reply to my service advisor's email this morning (almost a full week after he submitted the claim form). It sounds like they are going to approve the claim, but they are insisting that the dealership use a refurbished radio rather than a brand new one. Which is a shame since my dealer has the new radio in stock, but it is a 2 week wait for a refurbished one to arrive. Meanwhile, the mysterious people who run the Mopar Vehicle Protection email inbox have requested that my service advisor fill out and submit a new claim form via email to list a refurbished radio rather than a new one. Once they approve that form, then I can have the radio installed. Luckily, he was able to order the refurbished radio today while we wait for the new claim form to be approved. I guess we just have to wait and see how long it takes them to approve this one.

I did follow the advice posted above and pulled the radio fuse from the battery compartment, so at least I don't have to deal with my current radio's phantom touches for the time being.

More importantly, I'm worried about what future claims might be like with this warranty. If this were a more serious engine or transmission issue, I would be without a vehicle for at least a week waiting for Mopar to approve my claim. My advisor also said he has seen an uptick recently in the amount of denied claims. I thought I had some peace of mind with this lifetime warranty, but it seems like things have taken a turn for the worse.