Quick FYI...Looks like Chrysler Canada is not like its US counterpart so I decided to repair mine by myself...
I'm not gonna pay 1200$ like they asked.
Clearly it's the plastic "holder" that kinda dried and broke under the springs pressure (the piece that holds the metal pin), the release mechanism is still closed.
Took 1 heavy duty ty-rap with the metal locking tab and attached the moving part to the other part.
Undo the seat back, there are 3 tabs...
Disconnect the little yellow wire, remove headrest.
Push/pull real hard on the 2 parts while locking the ty-rap tighter and tighter.
Put back in seat, reconnect yellow wire.
Close the seat back and done.
Obviously I lost the safety factor while doing this.
Now, I also bought 2 used black leather headrests of the same generation to replace the broken part of mine in case my repair did not do the job...
They are for sale if anyone is interested...
So I decided to swap my non-deployed passenger and deployed driver headrests following the procedure I stated above. No dashboard codes! At least now I can drive comfortably until the situation is resolved.Hi, just joined up. My 2014 Jeep Patriot has just had the same thing happen. The plastic clips are snapped. Happened overnight when there wasn't any one in the vehicle. I'm in Australia and have an appointment at a Jeep dealership in a week to look at the problem. If you guys are paying upwards of $900 to have this fixed in the USA, I can only imagine what they're going to try charging me here down under!!! I've lodged a complaint with Jeep, FCA and our equivalent of NHTSA. I'll see in a week what happens and keep you updated. There's no way I'm going to fork out over $1000 for a head rest, that's ludicrous! 2nd hand ones can be had for $200 delivered from the states. So if I go that route, here's what I've gathered...
Remove back seat cover
Install new head rest
Is that it? Will my dash throw up any codes?
I can't believe this defective piece of equipment hasn't been recalled, will it take a death for someone to do something? If the AHR deployed while I was doing 100km/he with my family onboard, I have no idea how I would react to essentially a kick in the back of the head!