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Chrysler Warranty Direct

5K views 7 replies 5 participants last post by  GoPlzGo  
#1 ·
Will the extended warranties you can buy from places such as chrysler warranty direct on their maximum care plan ONLY cover factory defects?
For example. Let's say my Uconnect screen goes out. Will they only replace if they can prove it was a manufacturer defect, or will they replace anything short of me punching the screen out?
 
#2 · (Edited)
The latter, well not anything, but all non-wear and yes your screen.
 
#3 · (Edited)
Dealership replaced the screen on my '15,BUT that was after two visits,on the 3rd,the screen WAS completely frozen again,but rebooting didn't work this time so they ordered and replaced.No issue since then.None.Strangely enough,was done under warranty,not the original 3/36,I am sure others with more knowledge can answer as to why.Also,didn't pay any deductible,so maybe paperwork incorrectly completed?and was done under 3/36?In any event,it WAS replaced under warranty.Other than that,no issues with my latest addition. 4 Jeeps in total.Hope my long winded answer is of some use.
If someone punched the screen out,you own it.My buddy had a shit fit when his newly installed dash cam wouldn't work(hadn't switched it to the 'on' position.),also,and I am sure others will correct me if I am wrong (probably am!) but if,by accident,you load long pieces of wood or such like and crack or damage the screen,you also own it.I guess,in essence,if one were to turn up at a dealership with a cracked/scarred screen,you would have a hard way to go to have it fixed under warranty.Again,if I am wrong,there are far more knowledgable people on this forum who could be more accurate.
 
#7 ·
Read over my lifetime contact and I'm disappointed that it says they may not honor the warranty if the vehicle is used in acceleration trials and other race jazz - uh, this is an SRT? You build in performance data and timers, so clearly the intent for this vehicle is to take advantage of the platform. I didn't buy a SRT to drive it like a CRV.

The wear n tear clause is also worrisome. How does one determine wear from defect? For example a lot of suspension parts are included in the warranty. How do I know what is covered?

I just don't want them to weasel out of my warranty contact I paid a lot of money for.
 
#8 · (Edited)
Best answer I can give is...as you point out one can "read into" the contract language to get the answer we seek at the moment so it's difficult sometimes to be swayed off our concerns...we all fall into this....the only real answer is "where's all the " they boned me" chatter? None, nada...seriously, all you'll really find on forums is stuff that ultimately was legit to deny and common sense to have not been covered.... That's for the legit FCA MVP plans, now third party, the forums are lit up on those screw jobs but to be fair there are plenty of good 3rd party stories too.