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Did the tow truck driver screw up?

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361 views 7 replies 7 participants last post by  2017lmt  
#1 ·
My wife is just coming off lease on her 2022 GC Laredo. 36 months and 16,000 miles later and the Jeep is in mint condition. However... When the leasing company came to pick it up at our house, I question their method of towing it. I'm an old school Jeep guy from the days of Wrangler YJ's and TJ's where we had a manual transfer case you can put into neutral with the pull of a lever. On this Jeep, it had the basic transmission, no special modes, no neutral disconnect in the center console like on the upgraded models. From what I've read, this Jeep is NEVER to be towed with just the front wheels up, it should always be on a flat bed. I didn't see the driver do anything special upon lifting it up other than putting the Jeep in neutral. I would think the lease company that owns the car would know better as they are the ones who own the vehicle. Or do they just not care and will sell it as is to the next unlucky person that is buying a Jeep with a damaged, or soon to be damaged drivetrain? Or am I missing something here and is it perfectly fine to tow like this? If not, I wonder how many other companies are picking up their lease returns that are AWD like this!!!
 

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#5 ·
A while back when i got water contaminated gas in my GC and had to be towed to the dealership.
I questioned this whole thing when the dealership tow guys didn't seem to know what they were doing.
I made them call the dealership tech to see how to properly get it on the flat bed.

They ended up doing something at the rear of the center console.
Took only a couple seconds whatever they did.
Gonna check the owner's manual when i get time.
 
#6 ·
The Quadra Trac II transfer cases like in my '21 Limited have a tiny little button on the center console you can press and hold to put the transfer case into neutral, it's just behind the mode knob and there is a "N" label next to it. You need a pen, bobbie pin, paperclip, or similar small tool to depress the button - it's not something you can do by accident. Because it's all computerized, there a process you have to follow (it's in the owners manual), and when it works you get a message on the dash warning you it's in neutral and could roll even if its in park, because we need to have warning labels for everything.

We do this as part of flat towing ours behind our motorhome; I had to write up a "pre-flight checklist"so I don't accidentally skip a step. :)
 
owns 2021 Jeep Grand Cherokee Limited
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#8 ·
There are three different things going on here.
The original vehicle should not have been towed that way. You can't put the transfer case in neutral. It probably ain't going to hurt anything to tow it five or so miles.

The second one with the engine that won't start means you can't get the vehicle out of park. And in that case you can't put the transfer case in neutral because you need to put the transmission in neutral first. That's where you pull the little red lever in the back of the console after you lift the cover. That simply allows you to get it out of park and get the transmission into neutral. That allows them to pull it up on a flatbed tow truck.
I don't know if you can actually put the transfer case in neutral if the vehicle is not running. I'll have to try that on ours in the next coming days. I kind of suspect that you can't.
So what I'm going to try is pulling that red lever in the back of the console. Then pressing the start button without touching the brake. And then pressing that small switch at the back of the transfer case knob/rotary switch…

I've never liked the fact that you can't simply put the vehicle in neutral without starting it.