By any chance, did you ping Jeep Cares when your dealer tried to BS you?

I can't imagine anything other than a meteorite, a dead goose, or hunk of blue ice that could explode a sun roof that didn't have pre-existing assembly issues.

 

Too be 100 percent honest with you. No I didn't. I didn't want to stir up to much with them. Because I didn't want them to side with the dealer and tell their agent of process in Mississippi to go to court because they will know they will win. I was just trying to get it all done and finalized with the least amount of publicity possible if that makes sense.

 

pics

 

My understanding is that glass is covered for first 12,000 miles. But that might just be for the windshield. Thank you for sharing with us.

 

Just want to point out that exploding sunroofs is not an isolated incident. The federal government is looking into this and its with different manufacturers. If you google this, you will find a bunch of stories on it like this:


Federal investigators look into sunroof explosions - WMC Action News 5 - Memphis, Tennessee

 

If mine had exploded, I might be tempted to file a NHTSA complaint.

 

Did they actually pay you?


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Interesting story. I have actually heard of this kind of thing happening out of the blue and for no apparent reason. I assume most likely due to defective glass or something.

 

It is more likely the sunroof was installed in a way the glass was under stress. The type of safety glass is designed to shatter into little pieces to avoid major injury. When I was in insurance claims, we paid for them and recovered from the manufacturers if the vehicle was under warranty. That way our customers didn't have the hassle of going to court.

Comprehensive claims like this aren't a chargeable incident against the insured, so the were happy even if we didn't recover.

--

 

There was an issue with Kia Sorentos with the large panorama sunroofs' imploding.

 

Along with the Optima's. I use to have one...

 

Wouldn't something like this be covered under your insurance? Just like a rock to the windshield?

You may have to pay a small deductible, but it would be worth it not to have to take the time & trouble with small claims.

My guess is somewhere deep down in the fine print you signed something that says they aren't covering the sunroof. FCA like all major corporations have huge legal departments dreaming up every possible liability and protecting themselves wherever possible.

 

in KY insurance companies cannot charge you a Deductible for glass!

 

Glad you got this handled and got your money back. This is crazy and one of my fears of having the large sunroof. I enjoy it and the light shining through, but if it shatters with the shade open, oh boy.

 

What's surprising to me is that OP has the small normal sunroof. I would have expected it more so to happen with the panoramic sunroof.

 

I honestly if I could I would get rid of that option. I have it and also I had it on my previous car I don't see a use for it. To loud driving with it open. I keep it closed and shade on so it does't bake my head.

The only use that I'm getting out of it is "vent mode" when I go to the beach so the interior doesn't get damaged when the car turns into sola powered oven on hot days. I could keep the windows ajar and get the same like most people do.

The other use if I have my bikes or kayak on the roof so I can check on it. Also, kids seem to enjoy it when it rains.


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So this happened to me a month after I got my car. It happened in Novermber. My brand new 2015 Jeep Grand Cherokee with 700 miles on it shattered exploded out of no where.

This happened to my Dad. He had a 2011 with the regular sunroof. The thing just shattered out of nowhere when he was on the highway. His was outside of warranty anyway so he had to just pay for it. The thing that really sucked is the dealership did not get all the broken pieces of glass out of the tracks and the roof never worked right again.

 

Hmmmmm,never occurred to me that a sunroof could just explode,the biggest plus(other than winning your money back) is no one was hurt.Has me concerned as my '11 has a pano roof.Never had issues with it and use it frequently,but will eye it with caution in future.
Doing what another on this thread mentioned,I did read and was shocked there have been so many sunroof issues from many different car manufacturers.From incorrect install in manufacture process to flawed glass.i noted that on pano roofs that if the frame is mounted incorrectly it's a ticking bomb just waiting to go off.Others noted,especially on standard sunroofs(whatever "standard" means) the fault invariably is in "tension" or "contact points" of frame to glass or frame to body causing "high tensile vibration"(who writes these terms?wouldnt lay mans words be better for owners?),that results in an "inevitable terminal glass failure".
Now I have a headache reading various web pages,just glad my sunroof is in one piece.
Think I will keep a golf ball in my car and blame it on my local golf club!!!
I AM JOKING about the local golf club,so please ,no nasty comments!

 

Yeah, happened to my '12 last spring, or maybe the fall before. I have the pano roof but it was just the moving part that shattered. I have glass coverage with my insurance so I just called and it was replaced in my driveway without any charge to me.

Still shocked the hell out of me when it happened. Glad I had the shade closed.