[Mogul]

I have 2014 and this happened to me outside of the warranty. I contacted Jeep and they covered the replacement (around 2k) for me.

Hope that it isn't an isolated case whwere they do the right thing. JUst when I get comfortable with the quadralift potential for issues, then comes the leather dash.

Would be nice if they were to come out and say that they fixed this in 2016 and on. Always something on these it seems.

 

[Dudeman007]

How badly was your coming unglued. I have thought about going in but thought i should wait for it to get worse. Did you contact dealer or corporate.

Not bad only a small wrinkle up front and a larger wrinkle next to windshield that wasn't noticeable unless looking. I contacted jeep first and they opened up a case then went to dealership and the case agent called them for details. The process took about 2 months but I didn't pay a penny, so was worth it.

 

[Robey5]

I have not had this issue with my 11 Overland, but I have seen it.

A colleague of mine left the windows open over night, and the moisture from the overnight caused his dash to ...not only bubble and loose adhesion... but wrinkle like an accordion.

We chatted a little bit, and since we are both into car repairs, and are engineers - we came up with a plan (the dealer wouldn't touch it... out of warranty).

His windshield was cracked. It needed to be replaced. On the day that he chose to replace the windshield - he chose a very warm, sunny day and got started early in the morning. The windshield place replacement place did not have issue with him working in the parking lot: and they pulled the 'old' windshield.

He brought a supply of automotive grade contact cement; a supply of trim knives (that look like a putty knife, but made of plastic) and a hair dryer. Working from the center console toward the front of the car: he applied contact cement and PULLED the leather back into place slowly. When he finished the job, he had the windshield company put the new glass in place, and he called it a day. The results: it looked MUCH better, but not perfect.

 

[jsandman]

:slapfight:My 2011 GC Summit is looking like it has a pile of rags on the dash. It gets worse by the day, and with 24,000 miles a garage baby, there is no excuse for quality like this on a vehicle costing over $50K. Called Jeep Customer Care and they could care less. Dealership has tried to get it fixed to no avail.
I don't feel like paying the dealership $2,400 to replace the dash and only hope for the best with a new like type replacement part which appears others are having repeat problems.
Anyone finding an upholstery shop anywhere US that can repair these, please let me know.

 

[jsandman]

I have had the same problem. I first leased a 2011 Overland (first year of that style I believe) and after 2 years the leather was coming unglued. My son purchased the car after the lease was over and the problem only got worse. He elected not to pay about $2500 to replace the dash but had it worked on elsewhere and it turned out poorly.
I now have a leased 2014 Overland and in less than two years of ownership I am having the same problem. I took it to my local dealer to look at and they have refused to fix the issue (59000 miles) and suggested replacing the dash at my expense. This vehicle is parked in a garage every evening and most days on the weekend. Based on what I see in the forum, this is an ongoing problem with the Overland model and it has been happening for years. Can something other than the complete replacement of the dashboard be done?

My dash gets worse by the day. I would call Jeep Customer Care if you have problems with the dealer on getting this fixed under warranty if your warranty is still valid. Not sure but on a lease vehicle, you may be responsible for the damage. I would check. Jeep Customer care 877-426-5337. Good Luck.
I am contemplating initiating a class action.

 

[Tinman4181]

My 15 was replaced due to various issues. Dealer scratched up pretty much every dash panel I have replacing it and the fit & finish is worse than it was. On top of that, the replacement leather had a few small issues. So you either get a crappy leather dash or a scratched up one.

 

[BradWK2]

My 15 was replaced due to various issues. Dealer scratched up pretty much every dash panel I have replacing it and the fit & finish is worse than it was. On top of that, the replacement leather had a few small issues. So you either get a crappy leather dash or a scratched up one.

See this is what concerns me about this defective dash issue. pay 3k to get it fixed and they tear up the rest of the inside replacing it and then have the replacement you paid 3k for start to fail 2 years later as people have reported.

I think there are two things going on here one is cheap substandard glue and the other is the leather is shrinking and forcefully pulling away. My dash on my 2014 has areas the leather is lifting and when I first noticed this a few months ago I went and bought some leather conditioner and put it on ( even though the manual says the leather needs no conditioner) Since I have done that I have noticed that the lifting areas seem to be less taunt. previous to the conditioner when I pressed on the lifting areas they would pop right back up but the conditioner seems to have softened it or loosened it a little and now I have pressed the areas and they have seemed to restick and have held for past few weeks anyway and not poped backup. just a theory that the conditioner may help keep the leather from shrinking as much and forcefully pulling away. I know the leather is supposed to be coated and all this crap but it does absorb the conditioner and seems to be helping to lessen shrinkage regardless of what the idiot jeep manual says about being coated. I'm going to continue to put this conditioner on quarterly and cross fingers.

Here is the stuff I am using
https://www.amazon.com/Chemical-Guys-SPI_111_16-Leather-Protectant/dp/B00FALW0UW

 

[djbighead10]

2014 Overland here and I am having the same issue. Dealer told me to get lost today and I called Jeep and pretty much got a sorry we cannot help you either. How is this even a thing. I only have 43k mile on the damn thing. I traded in my wrangler for this nightmare.

 

[stephenspann27]

2014 JGC Overland. Glue is coming loose near the defrost vent trim piece. We live in Texas. I haven't called the dealer yet. I have some kind of premium warranty but I'm not assuming they will cover this, and as other have pointed out, do the pros outweigh the cons when it comes to having it replaced?

 

[Tennman]

I have a 2012 Jeep Grand Cherokee Overland that I fell in love with when I first saw it, but oh how I regret buying it. My dashboard lasted about fifty-eight months and the leather is tearing at the seams and becoming detached from the sub-dashboard. Jeep,of course, is saying it's an "environmental issue" and won't do anything about it. I am thinking about having Safelite come, pull the windshield and then try to inject a new adhesive into the space and press it back down. I absolutely refuse to pay for a new dashboard ,since it's obvious that the adhesive Jeep used is defective and there are no assurances a new dashboard will be any better. I own a 1998 Ford Explorer with full leather interior and I have done nothing to care for it and it's in great condition! Perhaps Jeep should contract with Ford to do their leather interiors. I truly beleive that Jeep should provide an advisory label on their vehicles that informs the buyer that the adhesives Jeep uses in production have a "shelf life" and the buyer shouldn't consider getting anything over 36 months of good service before your vehicle starts to literally, fall apart. The best we can do is raise as much hell as possible and inform as many people as possible about this situation

 

[TheDetailMedic]

I Have a 2014 GC Overland with 60k and the leather dash is coming up in the exact spots pictured around the cluster. This jeep looks like it has 1 mile on it inside and out. I was blown away this summer when I noticed the dash coming unglued. it seems to be getting worse with the brutal cold out here in NJ hopefully it stops at some point.The quality of the GC is so poor. From the "Premium leather seats" which the lumbar pops back and forth... To this 2k leather dash that wasn't even glued properly. Note I have an early build GC March 2013 which is what I suspected was the cause.
I had a case with Chyrstler that went on for about 2 months. Brutal talking to someone every day and getting nowhere. The worst part is I moved and the dealership down here wouldn't even see the truck. They didn't want to get involved with something that wasn't purchased there. That really worried me. The next dealership pulled the same thing. Jeep actually called the dealer to ask why they weren't taking my jeep in. All we both got was "The manager won't be around until next week". Not sure why they couldn't make an appointment and why we needed the manager. Anyway, I decided to go in person, and the service manager stated this wasn't an issue and he couldn't tell Chrysler anything was wrong. Chrysler gave me the same response after 2 months of run around. Why let so many errors remain in these Jeeps when they are the most popular car on the road. Maybe that's the problem.

 

[beachtime3216]

Same problem here with my wife's vehicle. Very disappointed so far when trying to get help from my dealership or FCA.

 

[ssopus]

2011 Overland with same issue. No help from jeepcares, FCA or dealership. Contact the National Highway Traffic Safety Administration to lodge your complaint. The more complaints the better chance that some remedy will be offered by FCA. They are the administration that are responsible for recalls being instituted.

 

[Peter_K]

Contacting the NHTSA over this issue isn't really something that will go anywhere. It's NOT a safety issue and consumer issues such as this are not their job. You'd just be cluttering them with entries that have nothing to do with their function. While they will take your complaint, they will rapidly deem it to be a non-safety related issue and it'll pretty much stop right there.

This is also not something that a recall would be issued for...it's a cosmetic issue.

Now, if you feel it's a quality issue, involve consumer groups and so forth by all means...that's the correct route to take.

 

[philbytx]

NHTSA won't help if it is NOT a safety issue.

We've used 303 Protectant on ours (and all other vehicles) from new and always use a sunshield whenever parked up outside for any length of time. We live in Texas and tow a lot and have no dash issues after 4+ years.

Personally, I would try and find a good auto upholstery shop and have them take a look at it. There are ways to insert adhesive under the "lifted" covering (sometimes using syringes) and they should have the wherewithal and tools to get it fixed without removing the whole dash.

 

[Rennvader]

In FL you have to protect leather upholstry from sun’s UV and heat as well as condition multiple times a year if you want it to last. This means tint windows, use dash sunscreens, park in the shade and regularly condition with a top quality leather conditioner so that the leather retains it’s supple elasticity (it is skin after all!). An unprotected leather dash in a hot climate is just going to be destroyed by the sun and will not stand up to the abuse that we have experienced with specially formulated plastic/vinyl dashes. I doubt those of you with failed dashes performed any regiment to protect it as you likely were unaware of this requirement. This has to be done from brand new, so if you buy a used vehicle you need to consider your climate and how far gone the leather may be. It would be helpful if the manufacturer included a ‘leather starter kit’ that would have some basic cleaners/conditioners and explain this additional maintenance required so the new owner would be educated to this. The reward for this extra maintenance is a luxurious and beautiful looking interior for years to come. If you don’t want these headaches, most luxury manufacturers have ‘leather-like’ vinyl that does not require this maintenance and can take far more abuse.

 

[jeep2011]

I own a 1998 Ford Explorer with full leather interior and I have done nothing to care for it and it's in great condition! Perhaps Jeep should contract with Ford to do their leather interiors.

Explorer's didn't get a leather dash until the 2016 Platinum. What other like leather parts are you having issues with the 1998 model can help?

 

[Venom55]

Just had my dash done locally , all re-wrapped in leather with gray stitching. Dealer wanted 1699+tx for whole dash+ 10hrs labours @125/hrs. Those prices are in CDN money tough.

Heres a pics of the process at the shop, will snap some pics later on of the finish dash , picked it up yesterday night

 

[stephenspann27]

were they able to get the windshield out without breaking it?

 

[Venom55]

were they able to get the windshield out without breaking it?

They would have pull it off without breaking for sure. But with all my luck, washed the car 3 days before dropping it to the shop , hosed down the windshild and bamm .....it cracked under the ''thermal'' temp difference between garden hose and 80+degree out. Im sure it was weak due to maybe a stone impact but still