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Contact Uconnect support team? Yes, they told me to take to dealer, and dealer told me it is out of warranty and bricked. That took all of 5 minutes. They didn't offer to help whatsoever and simply said once you get to that step you need a new unit.

What I'm confused with on your statement above is you "just continued to try to update and finally it worked." If you get to the step 11 situation, the unit can't be turned off anymore and continues all night rebooting until you pull negative battery cable and/or unplug power to back of unit. My unit is now unplugged from the rear via 52 pin connector and I have a new UAQ unit arriving in a couple of days. Wonderful expense for a USB update to brick a stereo that controls half of the Jeeps features. My wife loves it when the AC doesn't work or can be controlled. Great! :slapfight:



I understand your frustration. I found it pretty damn furstrating as well.



Here's what I experienced:


I tried to update with a USB. It failed at Section 11 with the bolo error.


The system would tell me to remove the USB then wait for a couple minutes and it would ask for the USB again. This is the loop we all experience.


I saw this thread and read that some of the other folks suggested that we keep trying to upgrade.


As was suggested, while I was out driving around I'd let the update run. So I'd put in the USB when the system asked for it then when it got to the error message I'd take out the USB and then start all over again. Then the next day I'd do the same thing.


On about the 4th day or so of doing this, I went through the update process while out driving around about 4 times before it suddenly took. I looked down and it was on Section 12 and then it completely and I had my screen back.


So that's what I mean.



When you get to Section 11 and it fails, my experience was it'll say remove the USB. When I did that I saw an hour glass with a message saying wait 2 - 5 minutes while the system resets. Then it asks for the USB again and you repeat the process.
 

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Hello! New member here, first post. Looking for any help. I am haveing the same issue as many. My 2016 Jeep Cherokee Update to 17.43.01 hangs at Unit 11 - Embedded air card. Sticks at 1%, Gives bolo software failure message.

I also had the phone service message. I have tried update several times now! Tried removing usb trick. Still Stuck in loop. On the phone with Uconnect Support, but no help. They did assign me a case number, but beyond that were not very helpful. AT this point I would just like to get the radio and screen back.
I have been reading threads and It seems this is very common issue. Can anyone provide more help or tips?
 

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Similar issue, uconnect had to be replaced unfortunately. No issues and no phone requires service nonsense anymore. You can PM me and I can assist with the steps I took.
 

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Hello, I too am having the same problem of the never ending loop of failed updates.
I have a 2015 Grand Cherokee Overland. I go up to item 13, 100%, then it goes to 14 and never gets started. I must have tried to update like 20 times now. I started yesterday and today all day. I guess I'll keep trying. I remove the negative battery cable at night. This all started when I decided to update the map on navigation. It required a Uconnect update to install.
I see the the thread to this stopped sometimes back.
So what was the fix for this other than to keep trying.
Also so how much does a new radio unit cost? Im always short on money. I don't think I can afford a new radio.
Someone please respond with an answer. Need help.
Can't believe this happened just because of a map update. Everything was working fine before the update.
Called Uconnect, they said to go to the dealer.
 

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Mine was an issue with the update bricking my uconnect. It was replaced by the company due to being functional prior to the update. I believe used units go for anywhere between 300-1000 based off the vendor.
 

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Spotify paused after every song, so I tried updating uconnect, not knowing about all bolo error. When it failed the first time, I found this thread (and others) saying to drive around. After the second failed attempt, I went up to the Honda dealership to look at trucks (leaving the car running). Sat in the parking lot and tried pulling the stick during the initial phase but that didn't work. Ended up driving home during update attempt 10+. As I pulled in my driveway it updated to 12 and the completed. So, as strange as it sounds, driving around worked for me. Don't give up. I am never updating this software again. And, for the record, Spotify still doesn't work.
 

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Hi all, I am having issues with my 2017 Cherokee. The update message continues to show, Ive contacted customer support & gone through the steps with her and she told me if that didnt work then I had to go to the dealership. I am trying to avoid that at all costs but I just want my radio back! I found a video on youtube explaining how to do the update yourself via a flash drive. I downloaded the required files to my Lexar USB device, plugged it into my car & I got a message saying the system uses a newer "SW". I am not technically savvy so I do not know what this means. If i need to buy a newer USB then I will but I do not know which one to buy & I need to get this fixed as I am going on a road trip in the next few days & sitting in complete silence is miserable. Thank you!!
 

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Hi all, I am having issues with my 2017 Cherokee. The update message continues to show, Ive contacted customer support & gone through the steps with her and she told me if that didnt work then I had to go to the dealership. I am trying to avoid that at all costs but I just want my radio back! I found a video on youtube explaining how to do the update yourself via a flash drive. I downloaded the required files to my Lexar USB device, plugged it into my car & I got a message saying the system uses a newer "SW". I am not technically savvy so I do not know what this means. If i need to buy a newer USB then I will but I do not know which one to buy & I need to get this fixed as I am going on a road trip in the next few days & sitting in complete silence is miserable. Thank you!!
Hi katabad,
I do understand your hesitation in visiting your dealer. However, should you change your mind, we would be happy to connect you with a Case Specialist to assist throughout this process. Our team is available via PM!
Alex
Jeep Cares
 

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Hi all, I am having issues with my 2017 Cherokee. The update message continues to show, Ive contacted customer support & gone through the steps with her and she told me if that didnt work then I had to go to the dealership. I am trying to avoid that at all costs but I just want my radio back! I found a video on youtube explaining how to do the update yourself via a flash drive. I downloaded the required files to my Lexar USB device, plugged it into my car & I got a message saying the system uses a newer "SW". I am not technically savvy so I do not know what this means. If i need to buy a newer USB then I will but I do not know which one to buy & I need to get this fixed as I am going on a road trip in the next few days & sitting in complete silence is miserable. Thank you!!
The message means that your radio is currently running a software version that is newer than what is on your USB drive. You need to load a newer version on your USB drive. If you provide the radio model and your current software version someone might be able to point you in the right direction even if that might be a visit to a dealer.
 

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I have to say I was a bit worried during my update. I didn't receive any errors but it kept stopping during the 14 updates. Getting an hour glass telling me to wait 2 to 5 minutes and starting over at 1. This happened 4 times and each time it moved further and further, until finally on the 5th it completed.
I hope those of you with these issues have some good luck
 

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I have to say I was a bit worried during my update. I didn't receive any errors but it kept stopping during the 14 updates. Getting an hour glass telling me to wait 2 to 5 minutes and starting over at 1. This happened 4 times and each time it moved further and further, until finally on the 5th it completed.
I hope those of you with these issues have some good luck
i have had that happen with some of the older updates that I installed with USB - it would get to a certain level and then start over and eventually finish. It acted like it found something from an earlier level was missing and went back to add it or that something had to be changed. I'm beginning to miss carburetors, points and mechanical stuff.
 

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With my 2015 Grand Cherokee I tried to do a manual update via usb (from 17.11.07 to 18.45.01).
<Background info: the 'over the air' update always kept failing, so came across the uconnect website where you can enter your vin and see what available updates are there).

I parked it outside my townhome and let it run while it updated; failed at Unit #11 out of 14 ('Embedded Air Card'). It kept hanging at 1%, and screen displayed error "Sierra Wireless: bolo file install failed. Please remove USB stick to reset". Ended up with the screen looping to reinsert USB, and to wait 2-5mins. I had to unplug the negative cable on my battery over night so my screen wouldn't loop.

Next morning, plugged the battery back in - and started the install again (using a different USB, reformatted). Drove the car around in an open area with limited trees (assuming it failed due to the embedded air card, I figured drive it around where there's good signal, I was desperate at this point guys) and what do you know - surpassed unit 11 and was able to finish the update.

Getting ready to cancel my appt with the dealer. Long story short, if you're thinking about updating from usb, don't try it. But if it's too late and you're stuck in that endless loop - just keep trying. Drive it around (don't pay attn to the screen while driving though), stay positive, and it'll go through. You're doing a lot more than what the dealerships will do, esp if you want to avoid that ridiculous $180 diagnostic fee, and telling them that it'll cost $$$ to replace the unit after. Do it yourself, and just stay consistent. Try it out. Good luck (sadly gotta rely on forums since it'll take another 30 years for Uconnect/Jeep to resolve these).
 

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Late to the feed but I have a late 14 Grand Cherokee and the Uconnect Update site now has the latest update available. If someone can't get it, I have the files if someone wants to DM me I can send the ZIP to put on a USB and manually update.
 

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I experienced the same issue and the reason it worked for one person "driving around for a few miles" is because steps 11-15 require a stable data connection. There OTA (over the air) updates not included in the update that you use via the USB Drive. So... if your update is failing at step 11 with regards to the wireless card or Sierra error, get in your jeep and drive to a different area with better signal. Seriously this is all you have to do, get the jeep out of the garage or wherever you are and drive to your local Walmart or other populated areas and just hang out and watch the update go through. Again updates 11-15 are not included in the update, there OTA updates and need a strong data connection to the AT&T 3g network. This is also the reason it most likely works and goes through at the dealership because there usually placed in populated areas of the town / cities of course. Again just drive to somewhere else and the update will go through, no need for all this crazy disconnect battery and constantly trying the update over and over. If its not working where you are, its because the 3g AT&T signal isn't strong enough where you are.
 

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I experienced the same issue and the reason it worked for one person "driving around for a few miles" is because steps 11-15 require a stable data connection. There OTA (over the air) updates not included in the update that you use via the USB Drive. So... if your update is failing at step 11 with regards to the wireless card or Sierra error, get in your jeep and drive to a different area with better signal. Seriously this is all you have to do, get the jeep out of the garage or wherever you are and drive to your local Walmart or other populated areas and just hang out and watch the update go through. Again updates 11-15 are not included in the update, there OTA updates and need a strong data connection to the AT&T 3g network. This is also the reason it most likely works and goes through at the dealership because there usually placed in populated areas of the town / cities of course. Again just drive to somewhere else and the update will go through, no need for all this crazy disconnect battery and constantly trying the update over and over. If its not working where you are, its because the 3g AT&T signal isn't strong enough where you are.
My problem is not failure of the update, but just never receiving the option to update, no matter where I have the vehicle. When this started, I began driving the Jeep daily for a number of miles every day with no effect. And, for that matter, I do have a strong 3G connection in my garage.
 

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My problem is not failure of the update, but just never receiving the option to update, no matter where I have the vehicle. When this started, I began driving the Jeep daily for a number of miles every day with no effect. And, for that matter, I do have a strong 3G connection in my garage.

Go here and download it to a usb flash drive. https://www.driveuconnect.com/support/software-update.html

Essentially you enter your vin, get the download zip file, extract it to the thumb drive with only these files on it (format prior to be sure), put the thumb drive into your cars usb and then turn on your car, if it doesn't recognize the thumb drive right away go to settings, then system and then wait a second and it should initialize. The issue everyone is complaining about is step 11 when it does all the over the air updates that are not included with the update files. If yours stalls on step 11, just simply drive to a better signal location. If your residence is in good signal you won't have a problem. I was having problems because of signal issues. Hope this helps.
 

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Go here and download it to a usb flash drive. https://www.driveuconnect.com/support/software-update.html

Essentially you enter your vin, get the download zip file, extract it to the thumb drive with only these files on it (format prior to be sure), put the thumb drive into your cars usb and then turn on your car, if it doesn't recognize the thumb drive right away go to settings, then system and then wait a second and it should initialize. The issue everyone is complaining about is step 11 when it does all the over the air updates that are not included with the update files. If yours stalls on step 11, just simply drive to a better signal location. If your residence is in good signal you won't have a problem. I was having problems because of signal issues. Hope this helps.
I got the file from Sox' site. The official download site insisted that I had the latest update. I installed it before November 3 so that there would be no problem. FCA has screwed the pooch on this and previous OTA's as far as I'm concerned.
 

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I got the file from Sox' site. The official download site insisted that I had the latest update. I installed it before November 3 so that there would be no problem. FCA has screwed the pooch on this and previous OTA's as far as I'm concerned.

I agree with you, this update is totally f'd up. Anyways, with regards to everyone else on here having those issues as reported that's the problem simply put they don't have a strong connection when updating via USB and get an endless update loop on step 11. Updating via USB still requires a strong connection to continue on steps 11-15. If your issue is something different than not sure but willing to help in any way. Good luck.
 
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