[PavisGladius]

i literally just had this happen to me this morning 1/26/20.
i used auto start to start my 2014 jeep then got in once i was about ready to go it flash "service shifter" i freaked and turned the engine off and back on and it didn't come back on... so idk is that something of a recall to check for? im curious too because i have no more warranty :/

this just happened to me on 1/31/2020 I called van nuys dealership in California and they are cluelessss

 

[Bt14]

I have a 2014 Jeep Grand Cherokee summit and I also get the service shifter notification on the cluster, I took mine to the dealer. They told me I needed to replace the shifter so I did. 2 weeks later the message is back on. Has anyone figured out a solution to this issue?

 

[Freedom1320]

Started to have the same problem here a month after the warranty ran out on my 2015 Jeep Cherokee Trailhawk took it in today they hooked it up got the reading U1465-00 or P1C86-1D stored also a TSB 08-054-18 REV A display in witech then told me that I needed a shifter bezzel and harness $628 plus taxes.. I replied no thanks I can replace it myself and left...This seems to be a big problem on most years and there should be a recall for this problem,Just Saying.Has anyone else done there own.

 

[JeepCares]

Started to have the same problem here a month after the warranty ran out on my 2015 Jeep Cherokee Trailhawk took it in today they hooked it up got the reading U1465-00 or P1C86-1D stored also a TSB 08-054-18 REV A display in witech then told me that I needed a shifter bezzel and harness $628 plus taxes.. I replied no thanks I can replace it myself and left...This seems to be a big problem on most years and there should be a recall for this problem,Just Saying.Has anyone else done there own.

Hi Freedom1320,
If you are unable to remedy this on your own and decide to move forward with your dealer, please send our team a PM. We would be happy to add assistance to your service visit.

Kathryn
JeepCares

 

[Ana]

Hi Freedom1320,
If you are unable to remedy this on your own and decide to move forward with your dealer, please send our team a PM. We would be happy to add assistance to your service visit.

Kathryn
JeepCares

If Jeep Cares Kathryn, have them do something about the issue and stop charging people for a known problem!. Wow, I can't believe you posted...

Anyway, the wife is experiencing this problem with her 2018 Jeep Cherokee that has just surpassed the warranty. She drove the car off the lot with 10 miles on it, and we have had a couple issues with the car from the gas door cover falling off and now this. Customer service at the dealership is horrible, they pretty much don't care about you after you bought the car so I almost have her convince on a beemer for the next purchase. I have had two in the last 10 years, and I love em!

If anyone knows the parts I need to fix the issue, please let me know where I can get them so I can fix the problem without taking it to the incompetent Jeep dealership.

Thanks,
Andrew

 

[Freedom1320]

If Jeep Cares Kathryn, have them do something about the issue and stop charging people for a known problem!. Wow, I can't believe you posted...

Anyway, the wife is experiencing this problem with her 2018 Jeep Cherokee that has just surpassed the warranty. She drove the car off the lot with 10 miles on it, and we have had a couple issues with the car from the gas door cover falling off and now this. Customer service at the dealership is horrible, they pretty much don't care about you after you bought the car so I almost have her convince on a beemer for the next purchase. I have had two in the last 10 years, and I love em!

If anyone knows the parts I need to fix the issue, please let me know where I can get them so I can fix the problem without taking it to the incompetent Jeep dealership.

Thanks,
Andrew

I know that they dont care in Canada for sure I had a hard enough time getting them to call me back.. There's a good video on you tube showing you how to take out your center console altogether which sure we dont have to do to get to the bezel and wiring harness hopefully this weekend I'll take it apart just to make sure everything is connected properly...

 

[Jeepsheep]

I had this happen on my 2014 Cherokee Trailhawk with almost 91k miles. The first time was the middle of last week, on the way to work during a left turn from a stopped intersection. I was 100 yards from work and just parked and went in, no issues or messages on the way home. It just came up yesterday when I was in a hurry, while taking a left turn from stopped, at the same intersection. The dealer recommended the same replacements but I am declining and going to just deal with it like everyone else.

Edit: Dealer told me all parts they service are covered under a 2 year warranty. I might so it because of this, but I'm not sure since it seems to just come back for most people.

 

[kearndog7]

I got that message repeatedly on one leg of my last long trip when I was towing a trailer. That was the only time I've ever had the message. After stopping for gas and restarting the jeep I never got the message again on the trip or since. Everything seemed to work properly despite the message. The EVIC didn't show any stored messages.

I'm getting the "service shifter" notification nonstop the past 2 days. It even dings every 10 seconds. It's still shifting fine. I have the '14 Summit 5.7L as well. I really don't want to have take this to the dealership for something stupid. I saw a YouTube video of a mechanic who had a '17 model and had to replace the panel that covers the shifter because of the little black electronic box adhered to the underside. He said they wear out so had to replace it and the wiring harness.

 

[Slammyj]

"Service shifter" warning light started coming on on the driver display this summer, accompanied with a warning chime. At first intermittently, now it is on pretty much full time after moving into gear. I am unable to use 4WD, see electronic speedometer, gas consumption gauges or other information on vehicle due to the error message. Took to Wyler Eastgate Jeep on 7/16, they informed me the bezel on the shifter needed replacement, and the part would be in the following week. I had them keep the car for the following week. The following week they notified me it was possible the part wouldn't be available until the end of the July, but that the vehicle was still under warranty so it wouldn't cost me anything. I have since followed up in August and again last week as the dealer never called back on the status. The latest call was on 9/29 (almost 3 months since first appointment), and the parts department contact told me that of the two parts needed for the repair, one was placed on "increased backorder status" from Jeep, meaning that the dealerships were "blocked" from ordering it or it even being sent out to the dealership. They are now unaware of when the part might become available again.
From this experience and the comments, it sounds as though the part is faulty, hence it won't be used on a repair. Sounds like there should be a recall issued if the part is faulty and the number of complaints is so widespread, and Jeep hasn't addressed it to consumers or dealers. My 2017 Cherokee has 28,000 miles. Contact: Check for Recalls: Vehicle, Car Seat, Tire, Equipment to file yours so we can get this thing recalled.

 

[Fullylocked7937]

"Service shifter" warning light started coming on on the driver display this summer, accompanied with a warning chime. At first intermittently, now it is on pretty much full time after moving into gear. I am unable to use 4WD, see electronic speedometer, gas consumption gauges or other information on vehicle due to the error message. Took to Wyler Eastgate Jeep on 7/16, they informed me the bezel on the shifter needed replacement, and the part would be in the following week. I had them keep the car for the following week. The following week they notified me it was possible the part wouldn't be available until the end of the July, but that the vehicle was still under warranty so it wouldn't cost me anything. I have since followed up in August and again last week as the dealer never called back on the status. The latest call was on 9/29 (almost 3 months since first appointment), and the parts department contact told me that of the two parts needed for the repair, one was placed on "increased backorder status" from Jeep, meaning that the dealerships were "blocked" from ordering it or it even being sent out to the dealership. They are now unaware of when the part might become available again.
From this experience and the comments, it sounds as though the part is faulty, hence it won't be used on a repair. Sounds like there should be a recall issued if the part is faulty and the number of complaints is so widespread, and Jeep hasn't addressed it to consumers or dealers. My 2017 Cherokee has 28,000 miles. Contact: Check for Recalls: Vehicle, Car Seat, Tire, Equipment to file yours so we can get this thing recalled.

Hi, My grand Cherokee just did this to me today after replacing my brake pads and rotors. the light on the shifter started to cycle crazy. and not it has a check engine light on. Were you ever able to resolve this issue with your jeep?

 

[Slammyj]

Hi, My grand Cherokee just did this to me today after replacing my brake pads and rotors. the light on the shifter started to cycle crazy. and not it has a check engine light on. Were you ever able to resolve this issue with your jeep?

I placed a complaint with Mopar due tot he part being unavailable by my dealer. Mopar immediately got the part and sent to my dealer, and contacted me to tell me they had it. Also contacted me post-work to see if I was satisfied. I was able to get the part but my dealer was not, not sure why. Repair has held and all good for now.

 

[Fullylocked7937]

I placed a complaint with Mopar due tot he part being unavailable by my dealer. Mopar immediately got the part and sent to my dealer, and contacted me to tell me they had it. Also contacted me post-work to see if I was satisfied. I was able to get the part but my dealer was not, not sure why. Repair has held and all good for now.

Ok cool that is good news, I stop by my service center today. And the soonest appointment they could give me was December 21th smh. Do you recall the part number that you called them for?
I would like to start looking to see if they have it available if that may end up being a fix for this issue.

 

[Zach Myers]

I'm glad to see some others are having this issue, but upset at the same time because it's clearly an issue a lot of us are experiencing with NO help from our local dealerships.

My saga: The wife's 2014 Jeep Grand Cherokee Limited displays the service shifter and the check engine light comes on with cod U1467. I run a mobile bartending service (Tap Truck Charleston) and forgot a permit so had her drive it to me at the event. When she got there, she wasn't able to put the car into park in the middle of a busy parking lot. Even with the door open, it wouldn't go into park which was supposed to be addressed by safety recall s27/NHTSA 16V-240. Then, it wouldn't go into drive... several occurrences of this later, we took it into our local jeep service department and they promptly diagnosed as a short in the shifter. I asked about the recall and they said that the issues aren't related and that the part wouldn't come in until January 6th, 2021. They had the vehicle since before Christmas. Dissatisfied, I called FCA. I explained everything and she says, "normally we could help you out but we see here you have 0 loyalty points." Now wait a second - I also happen to own a 2014 Ram 1500 which I bought from the same dealership... But, okay... great customer service. I ask to speak to a manager and was told one was unavailable and they would have to call me back. Guess who never called back? I call back the service department and ask for the service manager. Go through the same circus show with him and he offers $100 off so now my price is down to $750 for the shifter to be replaced. Fast forward to January 4th. I call and confirm the part is on it's way and the service adviser said yes and it will be done no later than today, January 7th. Today comes and I get a call saying the part is now not going to be in until the 22nd and the tech doesn't recommend driving the car but that he knows we need it for my wife to get to work and we can come pick it up if we want... I called FCA a second time today and they said they will open a case and I will be receiving a call within 24 hours....

This is all so ridiculous and yet another issue with a Jeep shifter that seems to be more of a repair money maker for the company than anything else. I also filed a complain with the NTSB and was told I could file a complaint and an investigator would reach out if necessary but there was nothing further that she could do for me but to advise me to call my state attorney general's office.

At this point, I'm strongly considering getting the part and just doing it myself. My question is - does replacing the shifter require it to be flashed?

Cheers,
Zach

 

[14 jgc16jc]

Zach this sounds like my exact experience over months. They also replaced my radio control frequency module which had promptly died. Truck is now skipping gears and intermittently not starting/ stopping or not recognizing the fob. I also have a 16 Cherokee but I'm thinking I need to walk away from both and Chrysler altogether. My 14 gc is the best suv I've ever had but it's so unreliable re electronics I don't think I can keep it. Is this a one off lemon or is this a common jeep complaint. Seems like they've over built the electronics workout sufficient quality support?

 

[Me Too]

I'm having the same problem on my 2016 Cherokee Trailhawk. I have 56000 miles. Mine has only done it 3 times, and all 3 times was when it was shifted from drive to reverse.

Has anyone gotten it repaired and it never returned? It sounds like some people have had $800 dollars worth of parts replaced only to have it come back.

 

[Cara]

Hi, My grand Cherokee just did this to me today after replacing my brake pads and rotors. the light on the shifter started to cycle crazy. and not it has a check engine light on. Were you ever able to resolve this issue with your jeep?

My brake pads were just replaced then the message popped up for me too- showed up 3 times in one day then nothing for a week. No check engine lights were on and the shifter was a normal color though- seems to drive normal as well. Mechanic was stumped, wasn't sure what it was. He checked everything and told me nothing popped up on his scanner. I drove it for one week after picking it up and the message popped up once briefly when I put a cup into the cupholder. I wonder if there is a sensor that got messed up for us when they replaced the brake pads?

 

[DFOS]

I was getting the message occasionally a couple years ago. About a year ago I towed a trailer on vacation and started getting the message a lot while towing. After that trip I have never gotten the message again. I'm guessing there are many ways the computer can "Read sensors" and conclude the shifter needs help and that some of those ways are programming errors, not real problems. My shifter always worked even when the message was up.

Others have noted strange electrical issues when their magnetic wheel speed sensors get covered in metal filings. Have to take the wheels off to access these and clean them. Not sure if symptoms are the same but the fact that you just had brake work done near these sensors is worth looking.

 

[DFOS]

I have a 14’ summit eco diesel with 150,000km. I’ve had the periodic Service Shifter message come over over the past year, usually only during heavy rainfall on the highways but it’s always gone away until recently with no rainfall present.

I now have the service shifter notification bong every couple of seconds, my RPMs flutter. Than after 10mins the whole dash lights up with the infamous Chrysler Christmas tree for awhile and the Speedo goes out while driving. I have every notification flash and display on the dash as well as the window wipers start going full tilt, the transmission gets locked into 6th gear with a check engine light and the dash message flashes no com bus communication. A OBDII scan shows 14 codes all relating to communication errors.

I figured out that if I press in the E Brake and release it, everything stops and is normal for a good few minutes. I found this when I pulled over and heard clicking under the back of the vehicle, figured I better apply the E Brake just incase while it’s running to hear the clicking since I’m looking under the vehicle from the side. This hack got me home the other day however the vehicle is now parked in my driveway not being driven. I have no faith in dealers on electrical issues as no one has been able to provide a diagnose on the periodic service shifter message.

Anyone else out there experience anything similar or has anyone found a fix for the service shifter issue on a 14’ GC. I feel this is the root cause of my problem as it’s all that flashes for the first 10 minutes till the Christmas tree gets plugged in.

 

[Fly170]

I have a 2014 Grand Cherokee Limited with 66,000 miles. Today went to back out of the drive and several warning lights went on. While driving the Service Shifter warning came on and the Traction Control light has stayed on. Also the low oil pressure warning and the vehicle went into limp mode. I pulled over and shut it off, then restarted it. It ran ok then with the Traction Control light on. The Low Oil Pressure warning set the SES light. During this the 4WD selector switch also doesn't work. I see where there was a recall back in 2013 for the ABS module and lose Alternator ground. I don't think that recall was every received. I will run codes tomorrow, I think it is possessed!

 

[JeepCares]

I have a 2014 Grand Cherokee Limited with 66,000 miles. Today went to back out of the drive and several warning lights went on. While driving the Service Shifter warning came on and the Traction Control light has stayed on. Also the low oil pressure warning and the vehicle went into limp mode. I pulled over and shut it off, then restarted it. It ran ok then with the Traction Control light on. The Low Oil Pressure warning set the SES light. During this the 4WD selector switch also doesn't work. I see where there was a recall back in 2013 for the ABS module and lose Alternator ground. I don't think that recall was every received. I will run codes tomorrow, I think it is possessed!

Hi Fly170,
Please feel free to contact us via private message if you need any assistance regarding your recall.

Rob
Jeep Cares